Product Designer (UX) — AWS Field Experience

Quick Facts

• Role: Product Designer (UX) — AWS Field Experience

• Goal: Deliver best-in-class, end-to-end customer experiences at worldwide scale, including agentic/AI-enabled journeys

Description

Design UX for new and existing solutions, from big-picture conception to execution, ensuring a holistic end-to-end customer experience. Apply design thinking, interaction design, and agentic experience design to create complex workflows, prototypes, and to define quantitative and qualitative measures of UX health. Influence product vision and advocate for design excellence through cross-functional collaboration.

Responsibilities

• Provide designs for new and existing solutions, covering the full end-to-end experience.
• Collaborate with design leadership to negotiate priorities and achieve alignment on customer problems and product vision.
• Design complex workflows while balancing divergent user perspectives across varied technologies.
• Integrate seamlessly into agentic experiences and identify UX health measures.
• Scale and improve design processes and raise the bar on design quality.
• Operate as an autonomous self-starter while partnering with cross-functional teams and stakeholders.

Requirements

• 5+ years of design experience
• Bachelor’s degree or above in design, Human-Computer Interaction (HCI), or related
• Portfolio with past work experience and deliverables (e.g., study plans, reports, personas)
• Strong foundation in design thinking practices and usability principles/techniques
• Highly proficient using design software and AI tools
• Hands-on experience creating user flows, low/high-fidelity designs, and prototypes
• Familiarity with interaction design, agentic experience design, and information architecture
• Working knowledge of responsive design, design systems, and grid principles

Preferred Qualifications

• Strong problem-solving, business acumen, and curiosity
• Proactive ownership and strong interpersonal skills
• Strong communication and presentation skills
• Ability to thrive in a fast-paced environment with independent direction, time management, and attention to detail
• Experience conducting user research; ability to craft personas or jobs to be done
• Experience working in an Agile software development process
• Knowledge of front-end languages: HTML/CSS and JavaScript

Benefits

• Inclusive team culture and employee-led affinity groups
• Work-life balance with flexible working hours
• Mentorship and career growth through knowledge sharing
• Comprehensive health and wellness benefits, including insurance options
• 401(k) matching, paid time off, and parental leave
• Sign-on payments and restricted stock units (RSUs)