Microsoft 365 Support Specialist

Quick Facts

• Flexible working hours
• Home office option
• Unlimited vacation
• Career growth aligned to your development plan

Description

You will provide customer support for Microsoft applications, servers, and solutions on the Microsoft platform, processing IT requests via ticketing at L2 & L3. You’ll troubleshoot issues, propose and implement solutions, and deliver technical support by identifying and removing errors.

Responsibilities

• Customer support for Microsoft-based applications and infrastructure
• Ticket handling at L2 & L3
• Troubleshooting, solution design, and implementation
• Communicate with customers and process their requirements
• Technical support and error resolution
• Internal testing
• Collaboration on implementation projects
• Collaboration on internal projects
• Develop knowledge in Microsoft technologies and share know-how

Benefits

• Employee benefits and company events
• Company phone and laptop
• Career growth set according to an individual plan
• Comfortable office near the Pankrác metro station

Requirements

• Senior support knowledge at L2 (L3 is welcome)
• Experience with Microsoft cloud technologies (required)
• On-prem background
• Awareness of Public Key Infrastructure (PKI)
• Good communication skills due to frequent customer contact
• English: reading technical documentation and writing emails
• Motivation to learn new things, enthusiasm, and result orientation