Customer Project Coordinator (IT)

Quick Facts

• Role: Customer Project Coordinator (IT)

• Team: Sales Support

• Scope: Coordinates customer projects with account managers, from planning through delivery to the customer

• Sales activity: No cold calling or active acquisition of new customers

Description

You will coordinate customer projects end-to-end with account managers—keeping an eye on dependencies, timelines, and ongoing communication so everyone knows what’s happening and what needs to be done next. The role also involves coordinating across internal teams and external suppliers to manage server and component availability, shipping, data center technician work, and network-team steps. You will handle day-to-day incoming requests independently and support communication related to unpaid invoices, while continuously improving your own workflows.

Responsibilities

• Coordinate customer projects: collaborate with account managers on important customer orders; track follow-ups, deadlines, and communications.

• Coordinate cross-team and supplier work: manage server/component availability, component transport, data center technician tasks, and necessary network-team actions.

• Handle daily customer agenda: solve simple inbound requests independently and coordinate communication around unpaid invoices.

• Improve how work gets done: propose better processes, simple automation, or small internal tools to reduce repetitive complexity.

• Maintain full project visibility: know what’s completed, what is pending, and who owns the next step; actively resolve blockers.

Requirements

• Ability to manage multiple concurrent workstreams and prioritize effectively

• Strong follow-through to complete tasks by deadlines

• Ownership of the overall outcome even when tasks are split across multiple people (ask, remind, and involve the right people)

• Excellent written English (at least C1) and Czech communication

• Interest in technology and willingness to learn server configurations, components, and network fundamentals

• Process improvement mindset (identify unnecessary steps and propose practical changes)

• Experience with project coordination, customer support/care, operations, logistics, or technical support (advantage)

• Knowledge of servers and data centers (advantage)

Benefits

• Pay based on experience, performance, and expectations

• Young, talented team and continuous learning

• Culture with minimal bureaucracy (“no corporate bullshit”)

• Office in a historic villa with a garden in Vinohrady (dog-friendly)

• Free breakfast and lunch, fruit/snacks, and fresh juices

• Work equipment according to personal needs (laptop, monitors, headset, etc.)

• Ergonomic chair Spinalis and standing desks

• Free on-site barber