Shopify Plus E-commerce Manager

Quick Facts

• Role: Shopify Plus E-commerce Manager

Description

Own daily operations and lead the technical development of a Shopify Plus e-commerce store. Create and execute a roadmap, specify and test new technical features, manage external agencies/vendors, and decide whether changes should be done via settings, apps, or custom development. Improve key performance metrics (conversion rate, cart value, bounce rate, abandoned carts) using CRO and A/B testing with data from GA4 and behavioral tools.

Responsibilities

• Build and drive an e-commerce development roadmap (what, why, order, expected impact)

• Write technical assignments for new features, test them, and accept before deployment

• Manage external agency and vendor work (briefing, deadlines, quality, cost, evaluation)

• Decide the implementation approach: Shopify configuration vs apps vs custom development

• Manage and clean the app portfolio while balancing benefits and costs

• Ensure speed, technical quality, and cross-device functionality

• Collaborate with IT and logistics on links between the store, warehouse, and ordering processes

• Lead an internal team handling day-to-day store operations

• Set responsibilities, priorities, and measurable goals

• Maintain content, product listing quality, and category management speed

• Define and enforce product data standards

• Onboard, provide feedback, and develop team members

• Improve performance metrics: conversion rate, cart value (cross-sell/up-sell/bundles, shipping thresholds), bounce rate, and abandoned cart recovery (checkout flow and rescue scenarios)

• Optimize the full customer experience from entry to purchase and repeat buying

• Run A/B tests and use data and feedback tools (GA4, heatmaps, session recordings, customer feedback)

Requirements

• Several years of hands-on Shopify experience, ideally with Shopify Plus

• Proven experience developing Shopify stores (not just operating/admin tasks)

• Technical capability to produce quality implementation briefs and assess feasibility, cost, and risk

• Experience leading people with real accountability for results

• Experience managing external agencies/vendors; able to decline work that should not be accepted

• Practical CRO and A/B testing experience

• Strong data skills (GA4, conversion funnel, on-site customer behavior)

• Ability to translate ideas into hypotheses, tests, and decision-making

• Systematic execution and follow-through

• English proficiency for work communication with vendors and reading technical documentation

Benefits

• Decision-making authority and direct ownership rather than being a middle layer

• Budget for testing, apps, and external development

• Close collaboration with company leadership and a short path to decisions

• Environment of a Czech family business with in-house production, warehouse, and product

• Competitive compensation with a bonus component tied to e-commerce performance

• Pet-friendly office (dogs and cats)

• Discount on food and treats