Junior Service Desk Operator (Energy Systems)

Quick Facts

• Role: Junior Service Desk Operator (Energy Systems)

• Work model: 24/7 service desk operations (day and night shifts after onboarding)

• Primary channels: Email and Jira ticketing system

• Location: Office in Brno

Description

Provide support for IT/energy products used to monitor and ensure the stability of electricity transmission worldwide. Monitor systems for correct operation, handle incidents according to procedures, and communicate with clients and internal project stakeholders. Most requests arrive via email or through Jira tickets, with occasional phone contact.

Responsibilities

• Provide support for energy products and related programs

• Monitor system health and follow defined procedures to resolve issues

• Communicate with clients and colleagues across projects

Requirements

• Secondary education (high school with maturita) or university studies

• English proficiency at least B2 in both written and spoken form

• Communicative skills and logical thinking

• Interest in technology and IT, and willingness to learn

Benefits

• Holiday allowance: contribution for trips to Croatia/Greece or Czech mountains

• Financial support for newlyweds

• Course vouchers (Red Monster for children)

• Preferential mobile data plan (4U Mobile) for you and your close ones

• Additional perks: 5 days recovery leave in addition to 4 weeks vacation, MultiSport card, catering, pension contribution, and more