IT Operations & Service Support Team Lead

Quick Facts

• Role: IT Operations & Service Support Team Lead

• Focus: IT infrastructure, corporate applications, service support, ticketing operations, and IT security

Description

You will lead IT operations and service support, including responsibility for IT infrastructure and servers, and the management of corporate applications with application support.

You will manage users, access rights, and IT security, and run day-to-day ServiceDesk operations together with a small team of technicians. You’ll also support the development and stability of the IT environment.

Responsibilities

• Own and manage the IT infrastructure and servers

• Administer corporate applications and provide application support

• Manage users, access rights, and IT security

• Operate the ServiceDesk day to day and coordinate a team of technicians (currently 4 people)

• Resolve daily IT requests and operational situations

• Collaborate on improving and stabilizing the IT environment

Requirements

• Practical IT experience (e.g., networking, hardware/software administration, or end-user support)

• Ability to independently solve routine IT operations issues

• Responsible and detail-oriented with strong work organization

• Desire to lead and coordinate a small team

• Communicative English

• Driver’s license category B (advantage)

• IT or electrical certifications (advantage)

Benefits

• Salary: 45,000–60,000 CZK/month based on experience

• 13th salary

• 1 additional day off per month

• Bonuses and premiums

• Company mobile phone and laptop

• Refreshments at the workplace

• Company events

• Opportunity for professional development

• Stable company background