Technical Monitoring Specialist

Quick Facts

• Role: Technical Monitoring Specialist

Description

Monitor and analyze performance indicators for platform components, responding to outages and coordinating with second-line support while providing technical assistance to customers. Communicate with customers about observed and reported problems via email and chat, and perform initial triage/analysis of events for second- and third-line support. Maintain an event log for incidents, outages, and related events.

Responsibilities

• Observe monitoring indicators for platform elements

• React to outages and technical problems; contact and coordinate with second-line support

• Support customers technically

• Communicate with customers (email, chat) regarding noticed and reported issues

• Perform initial analysis and selection of events for further review by second- and third-line support

• Maintain logs of events, outages, and incidents

Requirements

• General knowledge of IT topics (computer networks, communication protocols, data formats)

• Ability to read and analyze monitoring dashboards, charts, and application logs

• Communicative English in speaking and writing

• Strong organization and work discipline

• Ability to work independently

• Full availability for 3-shift work, including weekends and holidays

Benefits

• Stable employment based on the preferred form of cooperation

• Attractive pay depending on knowledge and qualifications

• Collaboration with an experienced team and modern technologies to grow skills

• Benefits package including Medicover card, LuxMed private medical care, Pyszne Pay card, and holiday gifts

• Supportive team atmosphere with respect for work-life balance