Business Process Automation Manager

Quick Facts

• Role: Business Process Automation Manager

Description

Manage a team of process automation professionals and oversee the evolution of low-code automation platforms (Power Platform, Power Automate, Webcon). Implement AI and process automation solutions (RPA, GenAI, AI agents, workflow) in close collaboration with business and IT, and supervise vendor delivery quality via negotiations, contracts, and SLAs. Continuously analyze business requirements and optimize business processes to meet organizational needs.

Responsibilities

• Manage and develop a 4-person team (work organization, skill development, performance and partnership-focused environment)

• Manage and evolve low-code platforms end-to-end (idea initiation, implementation, and ongoing support)

• Deliver AI and automation solutions (RPA, GenAI, AI agents, workflow) with business and IT

• Oversee IT vendor collaboration: negotiations, contracts, SLAs, service quality monitoring, and SLA enforcement

• Analyze business requirements and optimize business processes

Benefits

• Hybrid or remote work model

• Flexible start between 8:00 and 9:00 with work-life balance focus

• Coffee, tea, and fruit at the office; subsidized breakfasts; 30-minute breaks included in working time

• Language development opportunities: English, German, Spanish, Italian

• Additional vacation days based on tenure

• MultiSport card and option to buy for close ones

• Sports activities in office and online; co-funding of competition participation

• Access to Multi.Life development platform and coaching/consultations

• Group insurance and private medical care

• Co-financing for corrective glasses

• Co-financing for childcare and preschool; extra 3 hours of leave at the start of the school year

• Co-financing for education

• Bookshelf and board games

• Development training

• Access to MyBenefit cafeteria program

• Integration meetings and team support during implementation

Requirements

• At least 7 years of IT experience in various roles

• At least 3 years of team leadership experience

• Experience managing low-code platforms (e.g., Webcon)

• Experience creating/working with AI agents (e.g., Copilot)

• Strong Microsoft skills, especially SharePoint and OneDrive

• Experience working in Kanban-based projects

• Analytical and negotiation skills; comfort using numbers for decisions

• Experience conducting user training

• Ability to plan and set priorities

• Comfort in a dynamic environment and with diverse teams

• English proficiency at least B2