2nd Line Infrastructure Engineer (French & English)

Quick Facts

• Role: 2nd Line Infrastructure Engineer (French & English)

• Focus: Enterprise IT infrastructure support across Linux, Windows, and AIX

Description

Provide second-line technical support for enterprise infrastructure, including incident, service request, change, problem, and patching activities. Monitor system health, analyze logs, troubleshoot performance and availability issues, and maintain Windows Server (virtual and physical) as well as Linux and AIX systems. Support automation and continuous improvement while collaborating with other IT teams.

Responsibilities

• Provide 2nd-line technical support for enterprise infrastructure

• Investigate and resolve incidents, service requests, changes, problems, and patching activities

• Perform scheduled maintenance and ad hoc technical interventions

• Monitor system health, analyze logs, troubleshoot performance issues, and ensure service availability

• Administer and maintain Windows Server (virtual and physical)

• Support Linux and AIX systems and troubleshoot system, filesystem, service, and VM-related issues

• Manage patching activities, including WSUS

• Work with scheduling platforms such as Control-M or IBM Workload Scheduler

• Contribute to automation and continuous improvement of infrastructure and operations

• Collaborate with other IT and technical teams to maintain high service quality

Requirements

• Fluent French (written and spoken)

• Good command of English for an international IT environment

• Strong knowledge of Linux, Windows, and AIX

• Hands-on experience with Windows Server administration, VMware, and physical servers

• Experience with enterprise scheduling tools such as Control-M or IBM Workload Scheduler

• Practical knowledge of system maintenance, patching, and WSUS

• Strong troubleshooting and analytical skills including log analysis, monitoring, and performance tuning

• Scripting and automation using PowerShell and/or Bash

• Solid understanding of LVM, filesystems, disk management, and NAS

• Experience troubleshooting system, filesystem, service, VM, and performance-related issues

Benefits

• Medical care with Medicover

• Private life insurance

• Sports card

• Access to 70+ training tracks with certification opportunities