IT Helpdesk Administrator (Cloud & Virtualization)

Quick Facts

• Role: IT Helpdesk Administrator (Cloud & Virtualization)

• Focus: First-line client support and gradual growth into cloud/IT administration

Description

You will be the first point of contact for clients via phone, email, and remote support. You’ll help resolve common IT problems (e.g., printer issues, cloud connectivity, accounting software startup, installing updates and applications), diagnose root causes, and escalate more complex cases to senior technicians. Over time, you’ll support cloud administration and virtualization on Hyper-V, monitor cloud service availability/performance, and assist with creating new cloud environments and migrating client accounting apps.

Requirements

• Basic understanding of IT and ability to logically search for causes of problems
• Ability to communicate clearly and patiently with non-technical users
• Reliability and ownership of assigned tasks
• Experience or at least basic awareness of IT administration or cloud technologies
• Proactive approach and willingness to learn
• Hyper-V experience is an advantage

Benefits

• Real career growth from Helpdesk Administrator toward technician roles and further specialized IT positions
• Ongoing learning and educational support
• Support in obtaining Microsoft, AWS, and Google certifications (training and coverage for selected certifications)
• Flexible working hours and possible work from home
• Competitive compensation
• Friendly team and mentorship when you need help
• English course, MultiSport card, meal vouchers, workplace refreshments, office massages, and company events