Business Process Analyst (Fintech)

Quick Facts

Business Process Analyst (Fintech) role focused on bringing order to how processes work across the organization—covering end-to-end client workflows, internal collaboration, CRM enablement, and keeping process documentation in Confluence up to date.

Description

You will map and improve processes in a fast-growing environment where documentation and system integrations may not be fully established. You’ll turn findings into process maps, documentation, and concrete change requirements, including improvements, system-level changes, and automation opportunities. The role also includes substantial involvement in the preparation and implementation of a new CRM system and in evaluating new software and AI solutions.

Responsibilities

• Map processes across the company (client onboarding, client servicing, and internal department collaboration).
• Work with managers and key stakeholders to understand real workflows and find bottlenecks, unclear responsibilities, or unnecessary work.
• Translate insights into clear process maps, documentation, and specific requirements for change.
• Identify where changes can be made quickly, where broader system changes are needed, and where automation can help.
• Support teams in setting up new processes and embedding them into daily operations.
• Participate in preparing and implementing a new CRM system, especially from the perspective of company processes and departmental needs.
• Contribute to evaluating new software and AI solutions to simplify business and client processes.
• Take ownership over time of maintaining process documentation in Confluence so it remains current and truly usable.
• Use internal data to monitor how products/processes work and build understanding of competition and financial regulation in the Czech Republic and EU.

Requirements

• Prior experience with process analysis, business analysis, business development, or product management.
• Proven ability not only to analyze processes but also to help implement changes.
• Ability to quickly understand company operations and connect perspectives across departments.
• Strong problem-discovery skills through asking the right questions.
• Capability to produce process maps, requirements, or documentation usable by both business and IT.
• Experience with CRM or other enterprise information systems.
• Data skills with experience using data for decision-making.
• Ability to justify changes, push for adoption, and verify that improvements work in practice.
• Independent and proactive working style.

Benefits

• Clear, visible impact on how the whole company functions.
• Influence on the new CRM and on future ways of working for teams.
• Opportunity to propose and deliver your own improvements.
• Direct collaboration with leadership and department managers.
• Quick decision-making environment with fewer approval layers for good ideas.
• Office in central Prague (between Wenceslas Square and the Main Railway Station).