UX Researcher

Quick Facts

• Role: UX Researcher (German required)

• Focus: Accessible, user-friendly digital interfaces and consistent UX via the Nova Design System

Description

You will support the design and continuous improvement of consistent, accessible, user-friendly digital interfaces based on the Nova Design System. The work includes producing research deliverables—reports, personas, journey maps, service blueprints, and usability testing outputs—to enable evidence-based design decisions.

Responsibilities

• Prepare UX research reports summarizing key insights, pain points, and opportunities

• Analyze surveys and findings, including response trends and statistical insights

• Create user personas describing archetypical users and their needs

• Prepare user journey maps covering end-to-end interactions and friction points

• Develop service blueprints outlining touchpoints between users, frontstage, and backstage processes

• Prepare usability testing reports with performance metrics, identified issues, and improvement recommendations

• Deliver research-backed design recommendations to support product development

Requirements

• 2+ years of UX Research experience

• Experience in HCI, Design, or a related field

• Bachelor’s or Master’s degree in HCI or Design

• Certifications in UX Research, UX Design, Design Thinking, or Usability Testing (e.g., Nielsen Norman Group UX Certification or similar)

• Training in qualitative and quantitative research methodologies

• English: Upper-Intermediate or above

• German: Upper-Intermediate+ or above

Benefits

• Stable and competitive salary and an extensive benefits package

• Mentoring and onboarding support, with transparent performance reviews and growth planning

• Access to educational platforms, seminars, and practices to support continuous learning

• Opportunities to grow as a specialist or into a management path

• GDPR-compliant handling of personal data