Data Center Optical Engineer

Quick Facts

• Role: Data Center Optical Engineer (Field Services)

• Focus: Optical transport and fiber infrastructure in customer data centers and co-locations

• Travel: Up to 50% to non-home market sites

Description

Lead reliable installation, maintenance, and operation of optical transport and data center optical infrastructure in customer and co-location environments. Serve as the interface between the customer and Ericsson’s vendors, conducting audits and ensuring high-quality execution for installations, migrations, remediation, break/fix, and remote hands services.

Responsibilities

• Conduct daily audits of work performed on Ericsson’s behalf and provide immediate feedback to 3PP technicians

• Interact with customers via ticketing tools or in person, providing clear reports and updates

• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities

• Conduct and/or supervise optical testing and troubleshooting using optical power meters, stabilized light sources, VFLs, OTDRs, and test sets

• Execute services by interpreting Methods of Procedure (MoPs), engineering/vendor documentation, and network diagrams

• Read cut sheets and physical network design documents to ensure correct port connections and cable management

Requirements

• 3–15 years of experience in data center operations or a similar technical environment with direct customer interaction

• Team lead experience

• Strong hands-on experience with connectorized fiber optic cabling (single-mode and multi-mode), LC, fan-outs, and structured cabling

• Demonstrated experience with optical testing and transport troubleshooting

• Strong organizational and documentation skills using customer applications and/or Microsoft Office

• Ability to multitask, stay composed under pressure, and adapt in fast-paced, high-availability environments

• Strong written and verbal English for customer-facing communications and relationship building

• Commitment to safety standards, quality requirements, and operational best practices

• Ability to lift and move equipment up to 50 lbs; comfortable working at heights and in varying environmental conditions

Benefits

• Competitive compensation with an opportunity for an annual bonus

• Choice of medical plans and a dental plan; company credits toward premiums

• Ericsson US 401(k) with automatic and matching contributions

• Paid time off including accrued vacation, personal days, holidays, volunteer time, and sick time; additional paid leave options

• Additional company-paid benefits including financial wellness programs and educational assistance