Data Center Optical Engineer

Quick Facts

Data Center Optical Engineer (Field Services) to lead work in customer data centers and co-locations for optical transport and infrastructure.

Description

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers, and act as the interface between the customer and vendors by auditing and maintaining quality standards. You will manage high-quality execution across installations, migrations, remediation, break/fix, and remote hands services and be able to travel to a non-home market site at a moment’s notice and work there for several weeks at a time up to 50%.

What You Will Do

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

The Skills You Will Bring

• Team lead experience.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Physical requirements

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varying environmental conditions.

Benefits

• Competitive pay with opportunity for an annual bonus based on performance.
• Choice of three medical plan options and a dental plan option; company credits toward premiums.
• 401(k) plan: automatic 3% company contribution and matching contributions as described; eligibility for stock purchase plan.
• Company-paid life insurance, accidental death and dismemberment, and disability coverage; option to participate in Stock Purchase Plan.
• Work-life balance: minimum 15 days accrued vacation, up to 3 personal days per year, 11 annual holidays, volunteer time, and sick time (pro-rated based on start date).
• Up to 16 weeks paid maternity leave and 6 weeks parental or adoption leave at 100% pay.
• Additional benefits: financial wellness programs, educational assistance, matching gifts, recognition programs.