Sr. Manager, User Experience Design

Quick Facts

• Role: Senior Manager, User Experience Design
• Focus: Strategic leadership for user experience across omnichannel digital platforms

Description

The Senior Manager, User Experience Design provides strategic leadership that guides and influences how teams create new experiences, leverage shared capabilities, and explore innovative solutions to scale omnichannel experiences across web and native digital platforms. The role leads and collaborates with designers, content strategists, and UX researchers to unify and evolve digital products, partnering with product and engineering teams to deliver high-quality experiences. The manager shapes the customer journey by envisioning, delivering, and continuously enhancing shopping experiences with seamless cross-brand interactions at every touchpoint.

What You Will Do

• Influence and help define the strategic roadmap for shopping journey products
• Define a customer experience vision, strategy, and success metrics for key initiatives
• Apply systems thinking to complex challenges and identify design opportunities
• Champion adoption, evolution, and effective use of design systems
• Conduct industry and competitive analysis to identify market, customer, and design trends
• Translate business challenges into UX opportunities by designing, testing, and launching usable, valuable, engaging solutions
• Partner with the User Research team to plan and conduct customer research that informs product and design decisions
• Mentor teams on synthesizing customer insights and navigating complex problem spaces
• Develop compelling communications using storytelling and persuasion to build trust and influence decisions
• Recruit, develop, and lead high-performing teams by setting goals, defining career paths, and creating growth opportunities
• Foster an inclusive, innovative, candid, trust-based team culture
• Promote collaboration across teams within the Experience Design organization
• Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities

Requirements

• Bachelor’s degree or equivalent work experience in a related field
• 3+ years of management experience (hiring, developing, and leading teams)
• 7+ years of experience in web, native mobile, product, graphic, interaction, content, and/or information design
• Ability to work a flexible schedule based on department and company needs

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups and volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
• Access the full menu of benefits offerings