Senior Software Engineer (ServiceNow Catalog)

Quick Facts

Senior ServiceNow Catalog Engineer

Description

Be part of transformational change by contributing to digital transformation initiatives. This Senior ServiceNow Catalog Engineer develops, configures, and optimizes the Service Catalog in ServiceNow, working with business stakeholders to design, develop, and maintain catalog items and workflows for seamless self-service.

Responsibilities

• Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.
• Gather and understand requirements with business units and translate them into functional catalog solutions.
• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
• Ensure catalog items align with ServiceNow and best practices/user experience standards.
• Configure client scripts, UI policies, business rules, and ACLs to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related issues.
• Perform unit testing, UAT support, and production deployment support for new or updated catalog items; fix scripts and other catalog enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
• Manage the ServiceNow release cycle, including deployment planning and execution.
• Provide advanced support for ServiceNow: troubleshoot, implement bug fixes, and conduct root cause analysis.
• Mentor junior engineers and provide guidance on ServiceNow best practices.
• Stay current with latest ServiceNow updates/features and evaluate organizational benefits.

Requirements

• Bachelor’s degree or equivalent work experience
• Five or more years of ServiceNow development experience
• ServiceNow CSA (Certified System Admin) certification
• ServiceNow CAD (Certified Application Developer) certification
• Availability to support production releases on Wednesday evenings on a rotational basis

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals (one hour for every 30 worked, up to 80 hours per calendar year)

Qualifications

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.