2nd line Support Specialist

Quick Facts

• Role: 2nd Line Support Specialist (IT Analyst)

• Team: Deposits Application Maintenance

Description

The role focuses on ensuring uninterrupted operation of core banking applications and their environment in Service Area Retail Products and Core Technology. You will analyze, reproduce, and resolve incidents, work with problem tickets, and develop and improve monitoring and tooling to provide reliable IT services.

Responsibilities

• Analyze, reproduce, and resolve incidents

• Work with problem tickets

• Develop and improve monitoring and tooling

• Identify automation opportunities and develop new solutions, including AI agents

• Participate in knowledge transfer sessions

• Contribute to the knowledge database

Requirements

• At least 2 years of commercial experience in the IT industry (maintenance or development)

• Good command of SQL

• Programming skills: Python and/or Java

• Knowledge of ITIL and CI/CD

• Experience with monitoring tools such as Grafana, Splunk, or AppDynamics

Nice to Have

• Knowledge of Temenos Transact (T24) system, including AA module and DES

Benefits

• Opportunity to explore new technologies and platforms

• Role involves investigating issues, knowledge transfer, and continuous learning through the team