Infrastructure Operations Specialist

Quick Facts

• Role: Infrastructure Operations Specialist (Credit APIs and microservices)

Description

Join Nordea’s Credit Retail Domain as an Infrastructure Operations Specialist and take ownership of the day-to-day operational health of Credit APIs and microservices in production. You’ll investigate incidents, resolve problems at root cause, and ensure Retail Credit solutions remain stable, performant, and reliable for end users and downstream services. You’ll work closely with multinational development teams across the Nordics, Poland and India, bridging development output and production reality.

Responsibilities

• Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and put preventive measures in place so issues don’t recur.

• Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents.

• Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed.

• Environment Oversight: Keep Pre-Production and Production environments stable and aligned — ensure they behave as expected day to day.

• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base.

• Cross-team Collaboration: Work with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev.

• Operational improvement: Identify recurring pain points and propose automation or tooling to reduce toil; improve observability coverage (dashboards, alerts, log queries).

• Service continuity: Contribute to disaster recovery drills.

Benefits

• Culture that fosters performance and growth, offering opportunities to evolve, develop and learn from colleagues.

• Hybrid working model.

• Diversity and inclusion focus.

Requirements

• 5+ years of professional experience in IT Operations or 2nd line technical support, DevOps.

• Proven track record of owning incidents end-to-end — from alert to RCA to prevention.

• 2+ years working within ITIL framework (incident, problem, change management).

• Strong background in Agile delivery environments alongside development teams.

• Excellent English communication skills.

• Must-have technical skills:

  • Production operations & troubleshooting

  • Log analysis and alerting tools: Splunk, Apica, Sysdig

  • Observability tooling: Prometheus, Grafana

  • Kubernetes service operations (pod health, reading logs, triggering restarts)

  • Jenkins pipelines for deployment execution and troubleshooting

  • Relational databases (Oracle, DB2): querying, interpreting execution plans, identifying data-related incidents

  • Spring/Hibernate application behavior; Kafka message flows; XML/JSON payloads

Nice-to-have skills

• Java/J2EE development background

• IBM Datastage operational experience

• Scripting (Bash, Python)

• Ansible