Technical Travel Specialist

Quick Facts

• Role: Technical Travel Specialist
• Project type: IT service
• Location/Model: Remote (100%); onboarding in the office on the first day
• Budget: 65–80 PLN net/hour (B2B)
• Project length: Long-term
• Start date: ASAP

Description

You will act as a key liaison between clients, Product Teams, and Service Delivery Teams to ensure smooth client onboarding, successful technical implementations, and effective post-implementation support.

You will lead end-to-end testing, provide official go-live sign-off, troubleshoot technical issues, research solutions, and collaborate with internal teams to ensure successful outcomes for new and existing clients.

Responsibilities

• Lead end-to-end testing for new client implementations and provide official go-live sign-off
• Ensure systems and configurations meet required standards before going live
• Support customer onboarding by participating in implementation calls
• Manage company profile imports; identify setup gaps, errors, and configuration issues
• Provide post-implementation support until the client reaches steady state
• Manage Office ID mapping and troubleshoot ongoing technical issues
• Collaborate with Product Teams on development and implementation of new functionalities
• Conduct testing of new functionalities and support product-related technical activities
• Research technical issues, escalate to appropriate internal teams
• Act as liaison between clients, Product Teams, and Service Delivery Teams
• Support Service Delivery Teams with technical implementation and troubleshooting activities
• Ensure effective communication and collaboration across teams throughout the implementation process

Requirements

• Experience in a technical customer support, implementation, or service delivery role
• Strong analytical and problem-solving skills
• Ability to research and troubleshoot technical issues
• Experience working with clients and supporting customer onboarding processes
• Good understanding of technical implementation and testing processes
• Ability to work effectively with Product Teams and Service Delivery Teams
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities in a client-facing environment
• Good attention to detail and ability to identify configuration and setup issues
• Ability to work independently and collaboratively in an international environment
• Fluency in English

Nice to have

• Experience in the travel or travel technology industry
• Experience with Office ID mapping
• Experience supporting complex client implementations
• Experience working with product development teams
• Familiarity with technical service delivery processes
• Experience with testing and go-live activities

Benefits

• Fully remote working model
• Full-time B2B cooperation agreement
• Private medical care with dental care (covering 70% of costs)
• Multisport card (also for an accompanying person)
• Life insurance
• Opportunity to work in an international IT environment