Production Support Engineer

This is an excellent opportunity to join a growing team and work in a dynamic, international environment.

Project Information

• Kraków hybrid work model: 2 days from the office and 3 days remotely
• B2B contract
• Remuneration: 80–90 PLN net + VAT per hour on B2B
• Project languages: Polish and English

Key Responsibilities

• Provide production support for business-critical transactional systems.
• Monitor production environments and respond to incidents and technical issues.
• Investigate, troubleshoot, and resolve complex application- and infrastructure-related problems.
• Analyze system logs and troubleshoot issues using Linux command-line tools.
• Investigate and resolve database-related issues using SQL, Oracle, and PostgreSQL.
• Write and troubleshoot complex SQL queries, including SELECT and UPDATE statements.
• Develop and maintain scripts using Bash and/or Python to support troubleshooting, monitoring, and operational activities.
• Work with Kubernetes-based environments and support containerized applications.
• Collaborate with development, infrastructure, and other technical teams to resolve production issues.
• Participate in a rotating support schedule, including approximately one weekend per month.
• Contribute to improving production support processes, automation, monitoring, and operational efficiency.
• Ensure incidents and technical issues are handled in accordance with established procedures and service requirements.

Requirements

• Approximately 4 years of experience in Production Support or a similar technical role supporting business-critical transactional systems.
• Solid knowledge of Linux, including hands-on command-line experience.
• Strong knowledge of relational databases, particularly SQL, Oracle, and PostgreSQL.
• Ability to write, analyze, and troubleshoot complex SQL queries, including SELECT and UPDATE statements.
• Practical experience with scripting languages such as Bash or Python.
• Basic understanding of Kubernetes.
• Strong analytical and troubleshooting skills.
• Fluent Polish and English.
• Willingness to work in a rotating schedule, including approximately one weekend per month.
• Availability to work from the office in Kraków at least 8 days per month.
• Availability to work within the 08:00–18:00 working window.

Nice to Have

• Experience with Docker.
• Exposure to Google Cloud Platform (GCP).
• Previous experience in the financial services or banking sector.

We Offer

• Private medical care with dental care, covering 70% of costs; family package option available.
• Multisport card, also for an accompanying person.
• Life insurance.
• Work with talented engineers on large-scale, technically challenging projects.