IT Operations Engineer (Kafka Platform Support)

IT Operations Engineer (Kafka Platform Support)

Project Information

• Work mode: 100% remote from Poland
• Budget: 110–130 PLN net/hour on B2B
• Project length: Long-term
• Eligibility: EU citizenship and residence in Poland
• Start date: ASAP, depending on availability

Project Scope

• Operate, monitor, and maintain a Kafka-based messaging platform in a production environment.
• Ensure platform availability, stability, and performance in line with operational SLAs.
• Monitor system health using logs, metrics, and alerting tools.
• Perform routine operational checks and maintenance activities.
• Handle incidents and service requests through ticketing systems and support channels.
• Troubleshoot issues across Kafka components, including brokers, producers, consumers, and integrations.
• Analyze logs, metrics, and system behavior to identify incident root causes.
• Execute operational procedures using runbooks and standard operating procedures (SOPs).
• Perform configuration changes to topics, access controls, and settings according to established processes.
• Maintain and continuously improve operational documentation and runbooks.
• Act as the primary support contact for internal Kafka platform users.
• Provide technical support through collaboration tools such as Slack and Teams.
• Help users with troubleshooting and best practices.
• Translate user-reported issues into actionable insights for technical teams.
• Collaborate with engineering and platform teams to resolve incidents.
• Participate in incident reviews and post-mortems.
• Identify recurring operational issues and propose improvements or automation opportunities.
• Help improve platform usability and support processes.

Competence Demands

• Minimum 3–6 years of experience in IT operations, production support, or platform support roles.
• Hands-on experience with Apache Kafka or similar event-streaming platforms.
• Strong understanding of distributed systems, including partitioning, replication, and scaling.
• Strong troubleshooting skills in production IT environments.
• Experience with monitoring, logging, and alerting tools such as Grafana and Prometheus.
• Knowledge of Git and version-control practices.
• Familiarity with GitLab CI/CD and working with existing pipelines.
• Experience with incident-management processes and support tools.
• Experience working with runbooks, SOPs, and structured operational environments.
• Strong communication skills and the ability to explain technical issues clearly.
• Experience working with internal customers and cross-functional teams.
• Customer-focused, proactive approach to support.
• Fluent written and spoken English.

Nice to Have

• Experience with AWS or other cloud platforms.
• Familiarity with Kubernetes and containerized environments.
• Understanding of automation in IT operations and platform support environments.

Benefits

• Remote working model.
• Full-time B2B agreement.
• Private medical care with dental care, covering 70% of costs.
• Multisport card, also available for an accompanying person.
• Life insurance.

Recruitment Process

• Introductory call.
• Technical interview.
• Final decision.