Contact Center Systems Engineer (Linux | VoIP | Integrations)

Quick Facts

• Contact Center Systems Engineer
• Collaboration: B2B or UoP
• Location: Warszawa (hybrid) or remote for candidates from other regions of Poland
• Working hours: 9:00–17:00
• Start: ASAP
• Salary: up to negotiable
• English: min. B2

Description

The role combines implementing Contact Center systems with work in Linux environments, VoIP technologies, and integrations.

Responsibilities

• Implement, configure, and maintain Contact Center systems
• Install and configure components in Linux environments
• Integrate solutions with external systems via REST API/Web Services
• Configure and diagnose VoIP/SIP solutions
• Analyze logs and resolve application, server, and network issues
• Run SQL queries for diagnostics and configuration
• Participate in tests, production go-lives, and incident handling
• Provide technical consultations with clients
• Collaborate with developers, infrastructure teams, and Helpdesk
• Create technical documentation

Requirements

• Minimum 3 years of experience in Contact Center, telecommunications, or communication systems
• Experience implementing, configuring, or maintaining Contact Center systems
• Practical knowledge of Linux systems
• Knowledge of VoIP technologies and SIP protocol
• Basic knowledge of computer networks: TCP/IP, DNS, routing, VPN, NAT, firewalls
• Experience with REST API/Web Services
• Practical knowledge of SQL
• Ability to diagnose technical problems
• English min. B2

Benefits

• Work with modern Contact Center systems
• Participation in the full implementation lifecycle
• High independence and impact on projects
• Development opportunities in Linux, VoIP, and integrations
• Mentoring and training budget
• Medicover or Multisport
• Flexible, non-corporate work environment