First Line Support Engineer (IoT)

Quick Facts

• Role: First Line Support Engineer (IoT)
• Focus: 1st line technical support for enterprise IoT solutions

Description

Join as a First Line Support Engineer to ensure the performance and reliability of IoT solutions used by enterprise customers. This is a hands-on role for students and early-career engineers to build experience in technical support, networking, Linux environments, and enterprise IoT systems, forming a foundation for future business or technical roles.

Responsibilities

• Perform 1st line support duties, including prioritizing and acknowledging support tickets
• Troubleshoot basic application, connectivity, and IoT-related issues using internal documentation and support practices
• Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution
• Maintain and contribute to the knowledge base by documenting common issues and solutions
• Provide excellent customer service through effective communication and issue resolution
• Participate in a 24/7 on-call rotation after onboarding (paid); interventions are rare and mostly involve monitoring and being on standby

Requirements

• Late student or recent graduate in computer science, telecommunications, engineering, or a related field
• Fluent Polish (C1) and English (B2+)
• Knowledge of networking concepts and protocols: DNS, DHCP, HTTP(S), TCP/UDP
• Hands-on experience with Linux systems, command line tools, log analysis, and script execution
• Interest in IoT technologies and technical support
• Strong analytical and problem-solving skills
• Good communication skills and willingness to work with customers
• Ability to manage multiple tasks in a dynamic environment
• Availability for hybrid work in Kraków (3 days in the office, 2 days remote)

Benefits

• Hands-on experience with critical IoT applications used by leading global enterprises
• Opportunities to grow in a leading Polish company and contribute to its global success
• Dynamic and supportive work environment focused on innovation and learning
• Professional development opportunities, including training and conferences
• Flexible working hours and the possibility to work part-time alongside your studies
• Medical care
• Multisport card
• Kitchen full of snacks and treats (including Good Lood ice cream)
• Car parking area and bike room
• Relaxed work atmosphere – no dress code, no open space