IT Support Engineer (macOS)

As an IT Support Engineer, you’ll manage and support IT infrastructure, systems, and user devices across multiple offices. Acting as a senior escalation point, you’ll tackle complex issues, mentor junior technicians, and help standardize IT operations.

You’ll focus primarily on macOS environments (about 90% of the user base) while maintaining support for Windows and Linux systems. This is a hands-on technical role that combines problem-solving expertise with exceptional communication and service orientation.

Key takeaways

• Stack: macOS (Jamf), Windows, Linux, DNS, DHCP, TCP/IP, Cisco IOS, AWS, Moveworks, scripting (PowerShell, Python)
• Salary: 14,000 PLN gross on a Contract of Employment
• Working model: On-site with occasional home office

Recruitment process

• Call with recruiter
• Interview panel: 2 meetings with managers (strategic/technical scenario)

Responsibilities

Technical Support & Troubleshooting

• Deliver expert-level support for macOS systems, including configuration, deployment, and user assistance.
• Provide support for Microsoft Windows and Linux-based systems.
• Manage device enrollment and configuration using Jamf Pro (preferred).
• Handle escalations from Level 1–3 support engineers, ensuring fast and accurate resolutions.
• Troubleshoot and maintain LAN/WAN connectivity, VPN, and related networking services.

Asset & Systems Management

• Oversee hardware procurement, asset tracking, and lifecycle management.
• Ensure accurate configuration and documentation of IT systems.
• Maintain and improve deployment processes and automation scripts.

Leadership & Mentorship

• Mentor and coach junior engineers, providing guidance on troubleshooting and best practices.
• Collaborate cross-functionally with global IT and engineering teams to align on standards and improvements.
• Contribute to knowledge-sharing and IT documentation efforts.

Requirements

Technical Expertise

• 4+ years of hands-on IT support experience in a corporate or enterprise environment.
• Strong command of macOS troubleshooting, imaging, and deployment.
• Deep understanding of networking: DNS, DHCP, SSL, OSI model, and TCP/IP.
• Proven skills in PC and Mac repair, deployment, and troubleshooting.
• Experience with AWS environments or server administration is a plus.
• Excellent English communication skills, verbal and written.

What we offer

• 100% paid medical care
• Multisport