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September 6, 2026
ServiceNow HRSD Managing Consultant (Architect)
Senior • On-site
Kraków, MA, Poland
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Your role
We are seeking a ServiceNow HRSD Managing Consultant (Architect) to join the Project & Consulting team, advising senior business stakeholders on HR technology strategy and platform architecture. This role focuses on designing integrated solutions that maximize value from ServiceNow HRSD and complementary HR platforms such as Workday and SAP SuccessFactors. You will shape platform strategy, define integration approaches, and ensure a seamless employee experience across systems.
Your tasks
- Advise clients on HR technology setup and roadmap, aligning ServiceNow HRSD with broader HR transformation goals with Agentic AI elements.
- Define architecture principles and integration strategies across ServiceNow, Workday, SuccessFactors, and other HR systems.
- Lead design for HRSD modules: Case Management, Knowledge, Employee Center, Lifecycle Events, and AI Agents.
- Ensure interoperability and optimized workflows between platforms to deliver unified HR services.
- Design integration patterns leveraging APIs, Integration Hub, and middleware.
- Recommend best practices for data exchange and process automation across HR ecosystems.
- Establish architectural guardrails and ensure compliance with security and privacy requirements.
- Support clients in defining governance models for sustainable platform growth.
Your profile
- 6+ years of ServiceNow experience, with at least 3 years in HRSD or architecture.
- Experience with HR service delivery solutions using ServiceNow.
- Strong understanding of HRSD capabilities and HR process design.
- Proven experience integrating ServiceNow with Workday, SAP SuccessFactors, and related HR platforms.
- Ability to engage senior stakeholders and translate business needs into technology solutions.
- Proficiency with enterprise architecture principles.
- ServiceNow CSA, CIS-HRSD, and CTA certifications.
- Workday or SuccessFactors integration experience.
- Knowledge of Employee Center Pro and Now Assist, including AI Agents.
- Very good command of English, both written and spoken.
What You'll love about working here
Practical benefits
- Company car.
- Yearly financial bonus.
- Private medical care with Medicover, with additional packages such as dental, senior care, and oncology available on preferential terms.
- Life insurance.
- Access to the NAIS benefit platform.
Development and learning
- Award-winning development programs to support career growth.
- Connected Manager leadership development program.
- Access to over 70 training tracks with certification opportunities, including GenAI, Excel, Business Analysis, and Project Management, on the NEXT platform.
- Free access to Education First languages platform, TED Talks, and Udemy Business materials and training.
Technology and impact
- Work with the latest technologies and platforms.
- Opportunities to engage in sustainability and inclusion initiatives, including IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting, and Grant Program.
Diversity and inclusion
We are committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, with the aim of creating a workplace where everyone can succeed and feel valued.
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