ServiceNow HRSD Team Manager

Your role

We are looking for a talented ServiceNow HRSD Team Manager to lead, develop, and grow a ServiceNow HRSD team in Poland. This role involves overseeing team delivery, managing people and performance, driving go-to-market strategy, and developing innovative HRSD solutions with a focus on AI and ServiceNow AI Agents.

You will be responsible for building a high-performing team of ServiceNow HRSD developers and analysts, shaping market offerings, and ensuring successful project delivery. The ideal candidate combines strategic leadership with hands-on ServiceNow HRSD expertise.

Your tasks

• Build and manage a ServiceNow HRSD delivery team in Poland, including recruitment, onboarding, and career development.
• Set standards and ensure quality delivery across HRSD projects, reviewing solutions and aligning with ServiceNow best practices.
• Drive go-to-market activities, collaborating with sales and leadership to grow the HRSD pipeline and support pre-sales initiatives.
• Design and evolve ServiceNow HRSD offerings with a focus on AI-powered solutions and reusable assets.
• Act as a subject-matter expert, supporting client conversations and ensuring team readiness for upcoming projects.
• Collaborate with architects and consultants to ensure scalable and differentiated solutions.

Your profile

• 3+ years of hands-on experience with ServiceNow, with a strong focus on HRSD.
• 5+ years of people management experience, including team building and leadership.
• At least one active ServiceNow certification (e.g., CSA, CIS HRSD, or equivalent), required to validate delivery quality and team output.
• Strong understanding of ServiceNow HRSD capabilities and HR processes, including employee lifecycle, case management, and knowledge management.
• Proven experience in pre-sales, pipeline management, or go-to-market activities.
• Very good command of English, both written and spoken.

What You'll Love About Working Here

Practical benefits

• Company car.
• Yearly financial bonus.
• Private medical care with Medicover, with additional packages such as dental, senior care, and oncology available on preferential terms.
• Life insurance.
• Access to the NAIS benefit platform.

Development

• Award-winning development programs supporting career growth at every stage.
• Connected Manager leadership development program.
• Access to more than 70 training tracks and certification opportunities, including GenAI, Excel, Business Analysis, and Project Management, on the NEXT platform.
• Free access to the Education First languages platform, TED Talks, and Udemy Business materials and training.

Technology and impact

• Opportunity to work with the latest technologies and platforms.
• Opportunity to engage in sustainability and inclusion initiatives, including IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting, and Grant Program.