Desktop Support Technician - IT, Level 2

The Desktop Support Technician enables employees to do their best work by providing reliable technology, responsive support, and a seamless IT experience. As the primary IT point of contact for a local office of approximately 30 employees, the role combines hands-on technical expertise with exceptional customer service.

Description

You will troubleshoot hardware and software issues, maintain and deploy IT equipment, and proactively resolve technical challenges that affect day-to-day operations. The role contributes to employee productivity, workplace efficiency, and a smooth, dependable technology environment.

This opportunity is suited to a service-oriented IT professional who enjoys building strong relationships with end users, taking ownership of local IT operations, and making a visible impact across the business.

Nature of Impact

• High customer satisfaction measured through feedback surveys
• Reduced downtime through efficient troubleshooting and problem resolution
• Accurate, up-to-date inventory management
• Successful deployment and maintenance of IT equipment
• Effective training sessions that lead to fewer support requests
• Meeting or exceeding SLAs for response and resolution times