Senior Microsoft Dynamics 365 Functional Consultant

Your role

As a Senior Microsoft Dynamics 365 Functional Consultant, you bridge business ambition and technical delivery. You shape solutions that fit clients’ long-term goals by translating complex needs into intelligent, scalable Dynamics 365 and Power Platform experiences. Your influence spans stakeholder workshops to backlog ownership, directly impacting how organizations transform their customer-facing operations.

Your project

The Digital Customer Experience practice delivers intelligent, human-centered solutions for global enterprises and public-sector organizations. You will work in empowered Agile squads, owning the end-to-end lifecycle of business applications—from architecture to deployment—in a culture built on feedback and continuous learning.

Your tasks

• Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs.
• Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers.
• Co-create and present AI-augmented platform concepts that inspire business stakeholders and unlock new capabilities.
• Guide Product Owners in backlog structuring and writing Epics, Features, and User Stories, using BDD where applicable.
• Advise on the right balance between configuration, customization, and AI-driven automation.
• Act as a trusted advisor, ensuring solutions align with the client’s long-term organizational strategy.

Your profile

• Hands-on knowledge of Dynamics 365 (Contact Center, Sales, and Service) and Power Platform, including out-of-the-box capabilities, limitations, and licensing.
• Familiarity with Copilot Studio and AI Builder to enhance business processes and customer experiences.
• Skill in translating business requirements into process designs and data models following Microsoft best practices.
• Experience in Agile delivery, including sprint planning, backlog management, and writing well-structured User Stories.
• Ability to engage and influence stakeholders at all levels, from operational teams to the C-suite.
• Strong client-facing skills, including relationship building, workshop facilitation, and navigating complex organizational dynamics.
• Analytical and adaptable approach, with an eye for identifying business transformation opportunities beyond the immediate scope.
• Microsoft certifications related to Dynamics 365, such as MB-210 or MB-230.

What you’ll love about working here

• Private medical care with Medicover; additional packages, including dental, senior care, and oncology, are available on preferential terms.
• Life insurance and more than 40 options on the NAIS benefit platform, including Netflix, Spotify, and a sports card.
• Access to more than 70 training tracks and certification opportunities, including GenAI, Architects, and Google, through the NEXT platform.
• Free access to the Education First language platform, TED Talks, and Udemy Business materials and training.
• Hybrid working model after onboarding, combining a modern office with an ergonomic home-office package, including a laptop, monitor, and chair.
• Access to more than 20 professional communities, including Salesforce, Java, Cloud, IoT, Agile, and AI communities.