Senior Microsoft Business Applications & AI Engineer

Your role

As a Senior Microsoft Business Applications & AI Engineer, you sit at the intersection of enterprise engineering and intelligent automation. You lead the design and delivery of Dynamics 365 and Power Platform solutions, integrating AI capabilities that drive measurable business impact for global clients. Your technical decisions directly shape the Microsoft CX practice and the digital experiences of millions of end users.

Your project

You will join the Digital Customer Experience (DCX) practice. The team works across the full Salesforce ecosystem, including Sales, Service, Experience, Data Cloud, Agentforce, and Industry Clouds, delivering for clients in financial services, telco, utilities, manufacturing, retail, life sciences, and the public sector. You will be assigned to a project that best matches your domain background and career direction.

Your tasks

• Lead delivery of Dynamics 365 and Power Platform solutions within Agile teams.
• Extend platform capabilities through pro-code customization, including plugins, PCF, and custom connectors.
• Design and implement AI-powered experiences using Copilot Studio, AI Builder, and Microsoft Foundry.
• Build and maintain enterprise integrations across ERP, CPQ, telephony, and SaaS systems.
• Champion CI/CD pipelines and DevSecOps practices using Azure DevOps or GitHub Actions.
• Collaborate with Architects and Functional Consultants to shape the right solution approach.

Your profile

• Hands-on experience with Dynamics 365 (Contact Center, Sales, Service) and Power Platform (Dataverse, Apps, Automate, Pages).
• Proficiency in C# and JavaScript/TypeScript; comfortable with PowerShell/Bash and Infrastructure-as-Code using Bicep, ARM, or Terraform.
• Experience with Azure Integration Services: Functions, Logic Apps, Service Bus, and API Management.
• Familiarity with Copilot Studio, AI Builder, or Azure OpenAI integrations into business workflows.
• Microsoft certifications (PL-600, PL-400, AZ-204, AI-102, AB-100) are a strong plus.
• Ability to translate complex business needs into scalable solutions, balancing configuration and customization trade-offs with a cost/value mindset.
• Analytical and adaptable approach, following the Microsoft roadmap and working effectively in ambiguous, fast-moving delivery environments.
• Ability to influence technical direction across cross-functional teams and communicate confidently with technical and non-technical stakeholders.

Benefits

• Private medical care with Medicover, with additional packages such as dental, senior care, and oncology available on preferential terms.
• Life insurance and more than 40 options on the NAIS benefit platform, including Netflix, Spotify, and a sports card.
• Access to over 70 training tracks and certification opportunities, including GenAI, Architects, and Google, through the NEXT platform.
• Free access to Education First language platform, TED Talks, and Udemy Business materials and training.
• Hybrid working model after onboarding, combining a modern office with an ergonomic work-from-home setup; home-office package includes a laptop, monitor, and chair.
• Access to more than 20 professional communities, including Salesforce, Java, Cloud, IoT, Agile, and AI.