ServiceNow Technical Consultant

What’s the role about?

Purpose of Role

The role holder is a competent design authority on medium or more complex solutions, demonstrating an understanding of customers’ business and commercial issues. They identify, design and deliver medium or more complex architectures, strategies and specific solutions. In addition, the role holder provides technical advice and assistance to the sales force, managers and colleagues as needed. The role holder may also manage a small design team.

Key activities

Product Development

Designs medium- and complex-sized solutions; develops, implements and tests modules and products in line with agreed timelines, budget, costs, quality and development standards. Actively participates in calculation of development and product costs. Contributes to the production, maintenance and/or testing of maintainable solutions with a low density of defects. Using prescribed methodologies, contributes to the definition of customer overall IT architecture, including new medium-sized and complex solutions containing components from contributing specialists.

IT Integration

Provides integration facilities and provisions logistics.

Process Improvement

Suggests and implements proposals for process improvements within projects.

Innovation

Uses new technologies and methods actively to develop highly competitive products.

Documentation

Provides technical documentation on medium-sized and complex modules/products, following internal standards. Creates analytical documentation on required code and functionality changes, technical specifications and manuals. Creates process documentation related to creating and developing software, including plans, schedules, estimates and general scope of work.

Project

Creates project documentation related to creating and developing software, including plans, schedules, estimates and general scope of work. Creates sales documentation, including offers, project descriptions, role descriptions and proofs of concept.

Maintenance

Provides back-level maintenance support, including problem solving, for own modules and, where necessary, third-party components.

Lifecycle

Provides development support throughout the lifecycle of modules and products, including bug fixing. Is responsible for development of new versions and updates based on defined requirements.

Technical Expertise

Maintains a high level of product and solution knowledge and keeps their skill profile up to date. Influences the team through contributions to team meetings and quality assurance of deliverables. Regularly contributes to customer forums, conferences and professional bodies.

Business development

Establishes customer requirements for a solution, builds strong relationships and acts as a major influence in the customer’s choice of solution.

Knowledge re-use

Shares knowledge with colleagues to contribute to the organizational knowledge base.

Who are we looking for?

• Proven experience working with the ServiceNow platform, including platform configuration, administration and support.
• Knowledge of 2 of the following areas:
  • ServiceNow AI Agents
  • Customer Service Management (CSM)
  • Data Foundation (CMDB & CSDM)
  • Governance, Risk and Compliance (GRC)
  • Third-Party Risk Management (TPRM)
  • HR Service Delivery (HRSD)
  • Integrated Risk Management (IRM)
  • IT Service Management (ITSM)
  • Platform Administration
  • System Administration
  • Vulnerability Response (VR)

What can you expect from us?

Health and well-being

• Private medical care
• Group life insurance

Flexibility at work

• Work from modern offices with parking or from home
• Workation

Perks and benefits

• Sport cards

Growth opportunities

• Free e-learning platforms
• Shared costs for professional training and certifications