ServiceNow Senior Application Developer

What’s the role about?

Purpose of Role

Responsible for complex designs, creation, testing and documentation of new and amended programs from supplied specifications in accordance with agreed standards. Provides application maintenance and support services directly to application users or service delivery functions.

Key activities

Product Development

• Design small- to medium-sized solutions.
• Develop, implement and test modules and products in line with agreed timelines, budget, costs, quality and development standards.
• Actively participate in calculation of development and product costs.
• Contribute to the production, maintenance and/or testing of maintainable solutions with a low density of defects.

IT Integration

• Provide integration facilities and provisions logistics.

Process Improvement

• Suggest and implement process-improvement proposals within projects.

Innovation

• Actively use new technologies and methods to develop highly competitive products.

Documentation

• Provide technical documentation for completed modules and products according to internal standards.
• Create analytical documentation covering required code and functionality changes, as well as technical specifications and manuals.
• Create process documentation related to software creation and development, including plans, schedules, estimates and general scope of work.

Project

• Create project documentation related to software creation and development, including plans, schedules, estimates and general scope of work.
• Create sales documentation, including offers, project descriptions, role descriptions and proofs of concept (PoC).

Maintenance

• Provide Back Level maintenance support, including problem solving, for own modules and, when necessary, third-party components.

Lifecycle

• Provide development support throughout the lifecycle of modules and products, including bug fixing.
• Be responsible for developing new versions and updates based on defined requirements.

Technical Expertise

• Maintain a high level of product and solution knowledge and keep the skill profile up to date.
• Contribute to team meetings and quality assurance of deliverables.

Who are we looking for?

• Proven experience working with the ServiceNow platform, including platform configuration, administration and support.
• Knowledge of 2 of the following areas:
  • ServiceNow AI Agents
  • Customer Service Management (CSM)
  • Data Foundation (CMDB & CSDM)
  • Governance, Risk and Compliance (GRC)
  • Third-Party Risk Management (TPRM)
  • HR Service Delivery (HRSD)
  • Integrated Risk Management (IRM)
  • IT Service Management (ITSM)
  • Platform Administration
  • System Administration
  • Vulnerability Response (VR)

What can you expect from us?

Health and well-being

• Private medical care.
• Group life insurance.

Flexibility at work

• Work from modern offices with parking or from home.
• Workation.

Perks and benefits

• Sport cards.

Growth opportunities

• Free e-learning platforms.
• Shared costs for professional training and certifications.