Senior Payments Production Support Engineer – Global IT Solutions

Unleash your expertise in Payments technology – drive operational excellence in a mission-critical environment!Krakow-based opportunity with hybrid work model (up to 3 remote days/week).As a Senior Payments Production Support Engineer, you will be working for our client, a global IT solutions provider specializing in high-stakes financial technology services. You will contribute to maintaining and optimizing the platform responsible for Payments execution, messaging, orchestration, and sanctions & investigation services. Join us to impact the reliability and stability of essential financial operations worldwide while advancing your career in a dynamic, innovation-driven environment.Your main responsibilities:Provide comprehensive day-to-day production support, including live incident resolution and post-incident problem management.Diagnose and troubleshoot complex system issues, identifying root causes swiftly under pressure.Install and configure new vendor software releases and implement locally developed automation solutions (Shell Script, Java, Bash, Python).Support testing activities for new deployments and system updates.Collaborate with global stakeholders to review, optimize, and re-engineer processes leveraging new technologies to enhance performance.Design and implement service improvements, capability uplifts, and process automation initiatives.Analyze system architecture and performance metrics to optimize platform stability.Participate in data validation, development, testing, and data reconciliation activities.Lead and support automation tasks within CI/CD pipelines, adhering to Agile / DevOps best practices.You're ideal for this role if you have:At least 5 years of experience working with SQL and PL/SQL.Minimum 5 years of Linux administration and scripting expertise.At least 3 years of experience with Kubernetes.Strong understanding of Oracle database architecture and components.Hands-on experience with shell scripting languages such as Bash, Python, or Java for automation.Knowledge of system monitoring, performance tuning, and troubleshooting skills.Proven expertise in high-frequency change environments and CI/CD pipeline management.Excellent spoken and written communication skills in English suitable for a global organization.Demonstrated triage capability under high-pressure scenarios with strong priority judgment.Experience working within Agile or DevOps teams supporting production environments.It is a strong plus if you have: (optional)Experience in Payments domain.Knowledge of Puppet/Ansible or similar configuration management tools.Familiarity with AppDynamics and Splunk.Experience with Python or Java development.Language Required for the role:Fluent English (spoken and written).Eligibility to work in:Only candidates with existing legal right to work in the European Union will be considered for this role.#MAKEYourCareerBETTERInterested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.