Senior Application Support Specialist

Location: 100% remote work (Poland)We are looking for a Senior Support Specialist to support business-critical applications in a global environment. You will coordinate incidents, service requests, escalations, and vendor activities while helping ensure service continuity and consistent service delivery. The role includes participation in a 24x7 support model, including on-call support outside standard business hours when required.Responsibilities: • Provide day-to-day application support• Coordinate issue resolution activities• Monitor service performance• Support operational improvements• Collaborate with global support, technology, vendors, and business teams• Drive timely issue resolution and ensure consistent service deliveryRequirements:Must have:• Experience managing vendors and service delivery• Experience tracking SLA, KPI, and operational metrics• Knowledge of ITSM processes (Incident, Problem, Change, Service Request)• Experience coordinating service requests, escalations, and production issues• Experience working with cross-functional teams in a support environment• Familiarity with ServiceNow or similar service management tools• Very good English (minimum B2)What will help you succeed:• Experience working with external vendors and service providers• Strong stakeholder management and communication skills• Ability to coordinate multiple teams in a global environment• Strong analytical and problem-solving skills• Proactive approach to service improvement• Ability to manage escalations and drive issue resolutionNice to have:• ITIL Foundation certification• Experience supporting cloud-based applications and platforms• Understanding of Azure, DevOps, and application lifecycle processes• Experience in enterprise or managed service environments• Basic knowledge of .NET and/or ReactOur offer:• MultiSport Plus• Group insurance• Medicover Premium