IT Supporter

We are looking for an IT Supporter to be based in our office in Szczecin, Poland. You will be responsible for all aspects of IT support for everyone employed by Global Wind Service. We are seeking a candidate who is solution-oriented, patient, self-motivating, and able to multitask.

The candidate will have a key stake in enabling users to work effectively across our IT platforms and will be highly involved in the administration and support of our Microsoft platform and products.

Responsibilities

• 1st- and 2nd-level support for IT-related issues and requests
• Managing requests and problems in the Zendesk ticketing system
• Device management in Microsoft Intune
• Administration of IT user onboarding, offboarding, and access permissions
• Various software license administration
• Maintenance, assignment, and tracking of IT equipment, including laptops and mobile phones
• Recycling of IT equipment and handling of equipment orders
• Preparation of user guides and assistance with user education
• Follow-up on security incidents with end users
• Coordination of equipment purchases with IT partners

Job requirements

• Relevant IT background, preferably with education in the field and proven experience in a similar position
• Experience managing Active Directory / Microsoft Entra and Microsoft Intune
• Knowledge of Office 365 administration, the Office 365 package, and SharePoint
• Structured, flexible, systematic, cooperative, and communicative at all levels
• Open-minded, patient, respectful of other cultures, and with high standards for own work
• Ability to communicate and share IT knowledge in language all users understand
• Fluent spoken and written English
• Valid driving license

What we offer

• Full-time employment contract: 3-month trial period, followed by an unlimited contract
• Private healthcare, life insurance, and pre-paid cards after 3 trial months
• Supportive colleagues from different units around the world
• Hybrid work model and flexibility in daily tasks
• Dynamic, inclusive, and informal work culture

We commit to an inclusive recruitment process and equality of opportunity for all job applicants.