New offer - be the first one to apply!

July 21, 2026

Leasing & Resident Manager

Senior • On-site

Fort Bragg, NC

At Corvias, you'll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience.

Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team

The Leasing & Resident Manager is responsible for designing and implementing sales, marketing, operational, and administrative programs that achieve and maintain occupancy, resident satisfaction, retention, and revenue goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of leasing operations.

Primary Responsibilities Include

  • Assume a proactive role in increasing the efficiency of leasing operations and ensuring procedures and processes meet business requirements and create a positive experience for prospects and residents.
  • Assist in the pursuit, identification, and deployment of sales and marketing strategies to increase income, decrease expenses, and add to the overall value of the program.
  • Present the community as a place that provides high quality of living by ensuring the tour path, common areas, model and available units are ready for showing at all times through personal inspection and effective partnering with cross-functional colleagues.
  • Oversee day-to-day leasing functions, ensuring all operations comply with company standards, fair housing regulations, and other relevant laws.
  • Develop, execute and manage local marketing strategies, ensuring the alignment with program and company standards.
  • Oversee the day-to-day resident relations functions and ensure a positive resident experience.
  • Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed.
  • Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
  • Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
  • Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community.
  • Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
  • Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
  • Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
  • Perform all duties of a Leasing & Resident Associate as needed, and other duties as assigned.

Role Specific Requirements Include

  • 5+ years of relevant experience, with a minimum of 2 years in residential property management. A minimum of 3 years in a supervisory role required.
  • Proven ability to lead a team in a quota driven environment, including proven success coaching team members to improve performance, and training team members on lead generation, closing techniques, contract compliance, and customer complaint resolution.
  • Proven ability to maximize revenue through the design and delivery of data-driven strategies, including market positioning, strategic promotions, price optimization, and customer loyalty programs.
  • Proven ability to perform accounting functions, including managing delinquent accounts, implementing appropriate collections procedures, and verifying transactions against audit trail and ledgers.
  • Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
  • Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
  • Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.
  • Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
  • Valid driver's license and use of personal vehicle required.
  • Ability to work weekend and evening hours, as needed.
  • Ability to travel up to 25% of time.

Competencies

  • Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
  • Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals.
  • Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions.
  • Resilience - Thrives and grows in a rapidly changing and complex environment.
  • Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

  • A choice between two benefit-rich medical, dental and vision plans
  • 401(k) with immediate 100% vesting and up to a 4% contribution match
  • Generous paid time off that increases throughout your career
  • 12 paid holidays
  • Paid time off to volunteer
  • 100% paid life and AD&D insurance
  • Company paid short-term and long-term disability coverage
  • Parental Leave
  • Military Leave
  • Flexible Spending Accounts (Health and Dependent Care)
  • Complimentary Employee Assistance Program
  • Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

Similar jobs you might like

Technology

Corvias

Resident Associate

Mid

On-site

Fort Rucker, AL

🏢 Summary: The Resident Associate is responsible for managing resident accounts, serving as the primary contact for lease-related transactions, and driving revenue through renewals, fee enforcement, and lease enhancements. The role focuses on resident satisfaction, retention, compliance, and administrative support within a residential community. It combines customer service, basic accounting, and operational coordination to ensure a high-quality living environment. 🗂️ Requirements: 2+ years experience in property management, hospitality or customer service, Experience securing lease renewals and cross-selling or upselling, Experience ensuring compliance with lease terms, including collections or evictions, Ability to resolve customer complaints using independent judgment, Experience working in fast-paced, changing environment, Computer proficiency in word processing, spreadsheets and databases, Valid driver's license and personal vehicle, Availability to work weekends and evenings 📃 Skills: Accounting, Collections, DataEntry, WordProcessing, Spreadsheets, Databases, LeaseManagement, Reporting 🏢 Description: Who We Are At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. How You'll Contribute to the Team The Resident Associate serves the dual purpose of performing account management services as the primary point of contact for all resident transactions arising from current lease agreements, and generating revenue from fee enforcement, lease enhancements, and renewals. This role is accountable for achieving resident satisfaction and retention targets. Primary Responsibilities Include: - Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines. - Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork. - Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement. - Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed. - Ensure residents receive timely information about community events, programs, and initiatives. - Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process. - Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed. - Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports. - And other duties as assigned. Role Specific Requirements Include: - 2+ years of relevant work experience in property management, hospitality or customer service. - Demonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling. - Proven success ensuring customer compliance with account or lease terms; strongly prefer experience with collections, evictions, or fee assessments. - Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer. - Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism. - Require prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone. - Computer proficiency, including working knowledge of word processing, spreadsheet, and database software. - Valid driver's license and use of personal vehicle required. - Ability to work weekend and evening hours. Competencies - Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind. - Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible. - Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. - Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. - Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation. Exceptional Benefits for Exceptional Team Members As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow. Corvias employees are eligible for: - A choice between two benefit-rich medical, dental and vision plans - 401(k) with immediate 100% vesting and up to a 4% contribution match - Generous paid time off that increases throughout your career - 12 paid holidays - Paid time off to volunteer - 100% paid life and AD&D insurance - Company paid short-term and long-term disability coverage - Parental Leave - Military Leave - Flexible Spending Accounts (Health and Dependent Care) - Complimentary Employee Assistance Program - Tuition reimbursement to support growth and development Equal Opportunity Employer/Veterans/Disabled Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

Technology

Corvias

Director of Facilities

Senior

On-site

Fort Meade, MD

150,000 - 165,000 USD/yr

🏢 Summary: Leadership role responsible for overseeing all facilities, maintenance, and vendor operations at a residential community near Ft. Meade, ensuring high-quality service delivery and operational excellence. The position drives preventative and emergency maintenance programs, capital projects, budgeting, compliance, and team performance. This role requires strong technical expertise in building systems combined with financial and operational management experience. 🗂️ Requirements: 7+ years progressive facilities or maintenance experience, 5+ years in leadership role, Inventory management and purchasing experience, Advanced knowledge of full-cycle maintenance programs, Experience with mechanical, electrical, plumbing, construction, masonry systems, Knowledge of HVAC, OSHA, EPA compliance, Budget development and financial management experience (operations, CapEx, payroll), Ability to analyze operational and financial data, Vendor management and contract negotiation experience, Computer proficiency (word processing, Excel, databases), Valid driver's license, Ability to travel up to 25%, Reside within commutable distance to Ft. Meade, MD or relocate 📃 Skills: HVAC, OSHA, EPA, Excel, Budgeting, CapEx, Payroll, Inventory, Procurement, Maintenance, Electrical, Plumbing, Construction, Masonry, Databases 🏢 Description: Who We Are At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. How You'll Contribute to the Team: The Director of Facilities leads local maintenance, facilities, and vendor operations at the assigned location and works in partnership with the Operations Director in the development and implementation of the community management plan. Leading teams through the provision of high-quality services that meet resident needs and create a superior living experience is at the forefront of this role. The candidate selected would have to already live within a daily commutable distance to Ft. Meade, MD, or be willing to relocate within a daily commutable distance to the base. Relocation assistance is available. Primary Responsibilities Include: - Serve as a hands-on leader, directing all aspects of facilities management including preventative, predictive, planned, and emergency maintenance programs and related administrative services. - Champion a resident-first approach and ensure team members provide effective and responsive customer service through active listening, empathy, and problem solving. - Serve as a primary point of contact for the partner; develop and maintain strong working relationships with stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness. - Drive operational consistency through the implementation, monitoring, and management of standard operating procedures, policies, and workflows. - Ensure staff and vendors follow health, safety and building code regulations for the installation, local municipality and State. - Maintain day-to-day operational awareness of each neighborhood and regularly travel throughout the community to maintain hands-on knowledge and demonstrate leadership presence. - Develop and implement strategies for effective work order management, including associated emergency, predictive, and preventative maintenance plans, and daily plans to deliver a high level of curb appeal, cleanliness, and property appearance. - Monitor the status of rent ready inventory; take steps to ensure units are available within specified timeframes and meet quality standards. - Communicate and update internal and external stakeholders on all current and upcoming Capital Projects. - Develop and maintain the facilities management budget; perform ongoing analysis of financial performance, maintain a thorough understanding of trends and drivers, and make recommendations on opportunities to improve profitability. - Implement materials management approaches that optimize warehousing, inventory tracking, and stock levels. - Oversee vendor relationships; negotiate agreements that deliver maximum value, minimal total cost, reduce risk, and control scope changes; collaborate with national purchasing associates for services and materials that are negotiated nationally. - Coordinate, prepare, and review ad hoc and regularly scheduled reports; ensure all requisite information is accurate and available within required timeframes. - Lead the recruitment and retention of diverse teams of professionals; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback. - Identify opportunities to grow the team through training and development utilizing hands-on and classroom curriculum. - Model the highest standards of business professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, and superior customer service. - Participate in conference calls scheduled by the RVP, Facilities. - Other duties as assigned. Role Specific Requirements Include: - 7+ years of progressive related experience, including 5+ years in a leadership role. Inventory management and purchasing experience required. - Advanced knowledge of full-cycle maintenance, including preventative, predictive, planned, and make ready programs is required. - Knowledge and experience in mechanical systems, electrical, plumbing, construction, and masonry required; HVAC, OSHA, EPA compliance, or trade skills/licenses a strong plus. - Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies. - Financial experience developing and executing operations, CapEx, and payroll budgets; financial acumen necessary to identify challenges that could impact NOI, and to negotiate and maintain contractual relationships with vendors. - Proven ability to develop, inspire, and lead high-performing and high-impact teams, including the ability to partner with colleagues to champion cross-functional initiatives. - Computer proficiency, including working knowledge of word processing, Excel, and database applications; familiarity with property management software a plus. - Degree, certification, or coursework in facilities management, property management, business management or similar a plus. - Valid driver's license is required and ability to travel up to 25% of the time. Exceptional Benefits for Exceptional Team Members The salary range for this position is estimated to be $150,000 to $165,000 per year, depending on experience, skills, qualifications, and work location. This position is eligible for a discretionary target incentive of up to 17.5% of the base salary. Corvias employees are eligible for: - A choice between two benefit-rich medical, dental and vision plans - 401(k) with immediate 100% vesting and contribution match - Generous paid time off that increases throughout your career - 12 paid holidays - Paid time off to volunteer - Tuition reimbursement to support growth and development - 100% paid life and AD&D insurance - Short-term and long-term disability coverage - Maternity leave - Paternity Leave - Military Leave - Flexible Spending Accounts (Health and Dependent Care) - Complimentary Employee Assistance Program

Technology

Corvias

Superintendent, Multifamily

Mid

On-site

Laurel, MD

75,000 - 95,004 USD/yr

🏢 Summary: Construction Superintendent I role supporting multifamily field operations, subcontractor coordination, safety compliance, inspections, and project execution. The position focuses on assisting senior field leadership to deliver projects on schedule, within scope, and according to quality and safety standards. Offers competitive compensation, bonus eligibility, and comprehensive benefits. 🗂️ Requirements: 3+ years of construction field experience, Commercial or multi-family construction experience, Knowledge of construction sequencing and subcontractor coordination, Understanding of OSHA standards and construction safety practices, Proficiency with Microsoft Office, Ability to read and interpret construction documents and specifications, Strong organizational and communication skills, Valid driver's license, Ability to travel as required 📃 Skills: OSHA, Procore, Bluebeam, Microsoft, Construction, Scheduling, Inspections, Documentation, Coordination 🏢 Description: At Corvias, you'll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience. At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. How You'll Contribute to the Team: The Superintendent I, Multifamily supports on-site construction activities by partnering with Senior Superintendents, General Superintendents, and Project Management. This role assists in ensuring projects are executed safely, on schedule, within scope, and in compliance with standards, contract documents, and applicable codes. The Superintendent I serves as an emerging field leader—supporting subcontractor coordination, daily planning, inspections, and safety enforcement while developing independent jobsite leadership capability. Primary Responsibilities Include: - Support Senior and General Superintendents in day-to-day field execution and subcontractor coordination. - Assist with short-interval planning, daily work sequencing, and logistics coordination. - Promote and enforce Zero Tolerance Safety Standard on site. - Monitor work to ensure compliance with drawings, specifications, quality standards, and safety requirements. - Coordinate inspections, testing, and documentation for assigned scopes of work. - Communicate schedule, safety, and quality concerns to field leadership in a timely manner. - Support punch list completion, closeout documentation, and turnover activities. - Maintain professional relationships with subcontractors, inspectors, and project stakeholders. - Other duties as assigned. Role Specific Requirements Include: - Bachelor's degree in Construction Management, Engineering, or related field preferred but not required. - 3+ years of construction field experience preferred; commercial or multi-family experience strongly preferred. - Working knowledge of construction sequencing, subcontractor coordination, and schedule fundamentals. - Basic understanding of OSHA standards and construction safety practices. - Proficiency in Microsoft Office; experience with Procore, Bluebeam, or similar tools preferred. - Ability to read and interpret construction documents and specifications. - Strong organizational, communication, and coordination skills. - Self-motivated with the ability to manage multiple priorities in a field environment. - Valid driver's license required; ability to travel as business needs require. Competencies: - Customer Focus - Influence - Teamwork and Collaboration - Problem Solving and Decision Making - Planning and Results Orientation - Resilience Exceptional Benefits for Exceptional Team Members: - Salary range estimated at $75,000 to $95,000 per year. - Eligible for discretionary target incentive up to 10% of base salary. - Medical, dental and vision plans. - 401(k) with immediate vesting and up to 4% contribution match. - Generous paid time off and 12 paid holidays. - Paid volunteer time off. - Company-paid life, AD&D, short-term and long-term disability insurance. - Parental Leave and Military Leave. - Flexible Spending Accounts. - Employee Assistance Program. - Tuition reimbursement. Equal Opportunity Employer/Veterans/Disabled.

Technology

Corvias

Superintendent, Multifamily

Mid

On-site

Elkridge, MD

75,000 - 95,004 USD/yr

🏢 Summary: Entry-level multifamily construction superintendent role supporting on-site project execution, subcontractor coordination, safety compliance, inspections, and project closeout activities. The position focuses on ensuring construction projects are completed safely, on schedule, and according to specifications while developing field leadership capabilities. Offers competitive compensation, incentive eligibility, and comprehensive benefits. 🗂️ Requirements: 3+ years of construction field experience, Commercial or multi-family construction experience, Knowledge of construction sequencing and subcontractor coordination, Understanding of OSHA standards and construction safety practices, Proficiency in Microsoft Office, Ability to read and interpret construction documents and specifications, Strong organizational and communication skills, Ability to manage multiple priorities in a field environment, Valid driver's license, Ability to travel as business needs require 📃 Skills: Construction, OSHA, Microsoft, Procore, Bluebeam, Scheduling, Inspection, Documentation, Safety, Coordination 🏢 Description: At Corvias, you'll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience.At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. How You'll Contribute to the Team: The Superintendent I, Multifamily supports on-site construction activities by partnering with Senior Superintendents, General Superintendents, and Project Management. This role assists in ensuring projects are executed safely, on schedule, within scope, and in compliance with Corvias standards, contract documents, and applicable codes. The Superintendent I serves as an emerging field leader—supporting subcontractor coordination, daily planning, inspections, and safety enforcement while developing independent jobsite leadership capability. Primary Responsibilities Include: Support Senior and General Superintendents in day-to-day field execution and subcontractor coordination. Assist with short-interval planning, daily work sequencing, and logistics coordination. Promote and enforce Corvias' Zero Tolerance Safety Standard on site. Monitor work to ensure compliance with drawings, specifications, quality standards, and safety requirements. Coordinate inspections, testing, and documentation for assigned scopes of work. Communicate schedule, safety, and quality concerns to field leadership in a timely manner. Support punch list completion, closeout documentation, and turnover activities. Maintain professional relationships with subcontractors, inspectors, and project stakeholders. Other duties as assigned. Role Specific Requirements Include: Bachelor's degree in Construction Management, Engineering, or related field preferred but not required. 3+ years of construction field experience preferred; commercial or multi-family experience strongly preferred. Working knowledge of construction sequencing, subcontractor coordination, and schedule fundamentals. Basic understanding of OSHA standards and construction safety practices. Proficiency in Microsoft Office; experience with Procore, Bluebeam, or similar tools preferred. Ability to read and interpret construction documents and specifications. Strong organizational, communication, and coordination skills. Self-motivated with the ability to manage multiple priorities in a field environment. Valid driver's license required; ability to travel as business needs require. Competencies: Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind. Influence - Impacts others' thinking, decisions, or behavior through inclusive practices and relationship building. Drives action through influence, often without authority. Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible. Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Planning and Results Orientation - Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment. Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. Exceptional Benefits for Exceptional Team Members As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow. The salary range for this position is estimated to be $75,000 to $95,000 per year, depending on experience, skills, qualifications, and work location. This position is eligible for a discretionary target incentive of up to 10% of the base salary. Corvias employees are eligible for: A choice between two benefit-rich medical, dental and vision plans 401(k) with immediate 100% vesting and up to a 4% contribution match Generous paid time off that increases throughout your career 12 paid holidays Paid time off to volunteer 100% paid life and AD&D insurance Company paid short-term and long-term disability coverage Parental Leave Military Leave Flexible Spending Accounts (Health and Dependent Care) Complimentary Employee Assistance Program Tuition reimbursement to support growth and development Equal Opportunity Employer/Veterans/Disabled Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws Learn more about Corvias' External Recruiting Policy. Thank you for your interest.

Technology

Divergent 3D

Senior Employee Relations Specialist

Senior

On-site

Long Beach, CA

109,236 - 150,216 USD/yr

🏢 Summary: Senior Employee Relations Specialist role supporting employee relations, workplace compliance, leave administration, and organizational policy governance in a fast-paced manufacturing technology environment. The position focuses on managing investigations, compliance programs, accommodations, and operational process improvements while partnering cross-functionally with Legal, Payroll, Finance, and business leaders. The role is onsite in California with competitive compensation, comprehensive benefits, and professional development support. 🗂️ Requirements: Experience managing employee relations matters and workplace investigations, Experience with California employment practices and workplace compliance, Experience conducting investigations, fact-finding, and case management, Experience administering leave of absence and workplace accommodations, Experience partnering with Legal on compliance and employee relations matters, Ability to interpret and apply workplace policies and procedures, Experience improving workflows, systems, and operational processes, Strong analytical, communication, and problem-solving skills, Professionalism handling confidential employee matters, Ability to work onsite in California office environment, Ability to lawfully access US export-controlled information 📃 Skills: HRIS, Jira, PowerBI, Analytics, Compliance, Investigations, Documentation, Reporting, Workflow, Immigration 🏢 Description: Purpose The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted. The Role Employee Relations & Workplace Support • Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters. • Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations. • Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner. • Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters. • Maintain accurate and organized employee relations documentation, investigation records, and case files. • Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk. • Support consistent application of company policies, procedures, and workplace practices across the organization. • Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness. Leave, Accommodations & Workplace Compliance • Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination. • Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors. • Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management. • Coordinate immigration case administration and partnership with external immigration counsel and vendors. • Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through. Policy Governance, Organizational Health & Operational Scalability • Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness. • Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders. • Support policy communication, training, and change management efforts to promote consistent application across the organization. • Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness. • Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement. • Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience. Cross-Functional Partnership • Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives. • Build trusted working relationships with managers and leaders across the organization. • Support organizational initiatives and projects that improve People Operations effectiveness and employee experience. • Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes. Basic Qualifications • Ability to lawfully access information and technology that is subject to US export controls. • Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion. • Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs. • Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities. • Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs. • Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters. • Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk. • Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness. • Strong relationship-building, analytical, communication, and problem-solving skills. • Professionalism and discretion when handling sensitive and confidential employee matters. • Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work. • Ability to move throughout company facilities and/or transport light materials as needed to support business activities. Preferred Qualifications • Experience supporting multi-state employee populations. • Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies. • Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics. • Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements. • Familiarity with immigration administration and vendor coordination. • Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field. Work Environment • This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility. • Fast-paced, highly collaborative environment supporting a rapidly scaling organization. • Significant cross-functional interaction with managers, employees, leadership, and external partners. • Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth. Compensation • Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD. What We Offer • Competitive salary, equity plan, and discretionary incentive bonus opportunities. • Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave. • Comprehensive health and wellness benefits including HMO and PPO options. • Company-sponsored life insurance and disability coverage. • Reimbursement opportunities for learning and development initiatives. • Collaborative, fast-paced, mission-driven work environment.

Technology

Divergent 3D

Senior Employee Relations Specialist

Senior

On-site

Torrance, CA

109,236 - 150,216 USD/yr

🏢 Summary: Senior Employee Relations Specialist role supporting employee relations, workplace compliance, leave administration, accommodations, and policy governance in a fast-paced manufacturing technology environment. The position focuses on investigations, compliance processes, operational scalability, and cross-functional collaboration with Legal, HR, and business leaders. Onsite role in California with compensation, health benefits, and professional development support. 🗂️ Requirements: Experience managing employee relations matters and workplace investigations, Experience with California employment practices and workplace compliance, Experience conducting investigations, fact-finding, and case management, Experience administering leave of absence and workplace accommodations, Experience partnering with Legal on compliance and employee relations matters, Ability to interpret and apply workplace policies and procedures, Experience improving HR processes, workflows, or systems, Strong analytical, communication, and problem-solving skills, Professional discretion with confidential employee matters, Ability to work onsite in California office locations, Ability to lawfully access US export-controlled information and technology 📃 Skills: HRIS, Jira, PowerBI, Analytics, Compliance, Documentation, Reporting, Workflows, CaseManagement, Immigration 🏢 Description: Purpose The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted. The Role Employee Relations & Workplace Support - Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters. - Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations. - Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner. - Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters. - Maintain accurate and organized employee relations documentation, investigation records, and case files. - Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk. - Support consistent application of company policies, procedures, and workplace practices across the organization. - Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness. Leave, Accommodations & Workplace Compliance - Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination. - Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors. - Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management. - Coordinate immigration case administration and partnership with external immigration counsel and vendors. - Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through. Policy Governance, Organizational Health & Operational Scalability - Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness. - Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders. - Support policy communication, training, and change management efforts to promote consistent application across the organization. - Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness. - Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement. - Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience. Cross-Functional Partnership - Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives. - Build trusted working relationships with managers and leaders across the organization. - Support organizational initiatives and projects that improve People Operations effectiveness and employee experience. - Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes. Basic Qualifications - Ability to lawfully access information and technology that is subject to US export controls. - Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion. - Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs. - Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities. - Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs. - Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters. - Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk. - Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness. - Strong relationship-building, analytical, communication, and problem-solving skills. - Professionalism and discretion when handling sensitive and confidential employee matters. - Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work. - Ability to move throughout company facilities and/or transport light materials as needed to support business activities. Preferred Qualifications - Experience supporting multi-state employee populations. - Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies. - Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics. - Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements. - Familiarity with immigration administration and vendor coordination. - Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field. Work Environment - This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility. - Fast-paced, highly collaborative environment supporting a rapidly scaling organization. - Significant cross-functional interaction with managers, employees, leadership, and external partners. - Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth. Compensation - Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD. What We Offer - Competitive salary, equity plan, and discretionary incentive bonus opportunities. - Paid vacation, sick time, company holidays, and year-end shutdown. - Paid parental leave. - Comprehensive health and wellness benefits including HMO and PPO options. - Company-sponsored life insurance and disability coverage. - Reimbursement opportunities for learning and development initiatives. - Collaborative and high-performing work environment.

Technology

Comstock

Property Manager

Senior

On-site

Rockville, MD

🏢 Summary: Residential Property Manager responsible for leading a luxury lease-up community, driving leasing, occupancy, and financial performance goals. The role oversees onsite operations, marketing execution, financial reporting, compliance, and maintenance while managing and developing a high-performing team. This position focuses on delivering exceptional resident experience and ensuring full operational and legal compliance. 🗂️ Requirements: High school diploma or equivalent, 4+ years property management experience, 2+ years lease-up management in Class A or luxury high-rise, 2+ years supervisory experience, Experience with budgets and financial statements, Knowledge of Fair Housing and applicable laws, Proficiency in property management software, Proficiency in Microsoft Office, Experience with digital marketing tools 📃 Skills: Yardi, RealPage, Microsoft, Excel, Word, PowerPoint, DigitalMarketing, Budgeting, FinancialReporting, MarketAnalysis 🏢 Description: Job Overview The Residential Property Manager will lead the onsite team and oversee all activities to achieve budgeted leasing, occupancy, and financial goals at a community in the heart of Rockville, MD. This metro-accessible property is part of a growing portfolio, offering the opportunity to make a meaningful impact on both your team and the company as a whole. The Property Manager will be responsible for training and developing staff while ensuring best-in-class customer service and alignment with brand standards and culture. Key Responsibilities - Lead, motivate, and train the onsite team to deliver first-class service and achieve corporate goals, core values, and departmental responsibilities. - Oversee and manage the onsite lease-up process, ensuring prospects receive an exceptional experience from first contact through move-in. - Partner with the Marketing team to develop and execute marketing strategies, campaigns, and events tailored to a new luxury lease-up community, ensuring adherence to brand standards. - Oversee daily leasing activity, pricing strategies, concession management, and market analysis. - Address and resolve resident concerns in a professional, solutions-oriented manner. - Assist in preparing the annual business plan and oversee daily operations to achieve budgeted leasing, occupancy, and financial goals. - Support monthly financial reporting by completing variance reports, market analysis, accruals, and performance summaries. - Oversee maintenance operations to ensure curb appeal reflects luxury standards and routine maintenance is completed on schedule. - Partner with construction and development teams to ensure a smooth transition from construction to operations, including unit inspections and punch lists. - Manage vendor relationships to support lease-up marketing and wayfinding needs. - Ensure compliance with company policies and all state, local, and federal laws, including Fair Housing, ADA, FCRA, and employment law. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required; college degree preferred. - 4+ years of progressive experience in property management, including at least 2 years managing a lease-up at a Class A or luxury residential high-rise. - 2+ years of supervisory experience with the ability to lead and develop a team. - Strong financial acumen, including experience with budgets, financial statements, and variance reporting. - Expertise in federal fair housing and applicable state/local laws. - Proficiency in property management software (Yardi, RealPage, or similar), Microsoft Office, and digital marketing tools. - Demonstrated experience in conflict resolution, customer service, and relationship management. - Strong organizational, multitasking, and communication skills. Benefits - Competitive salary with bonus potential. - Generous benefits package including medical, dental, vision, 401K match, and life insurance. - Career development opportunities and annual professional development funds. - Employee perks including housing discount, commuter benefits, free parking and EV charging, parental leave program, and a collaborative work environment. Compensation Range $85,000—$95,000 USD

Technology

615 Ventures

Commercial Leasing and Portfolio Associate

Mid

On-site

Nashville, TN

90,000 - 120,000 USD/yr

🏢 Summary: Commercial Leasing and Portfolio Associate role focused on leasing execution, tenant negotiations, vacancy backfill, and portfolio projects across a multi-market commercial real estate portfolio. The position involves working directly with senior leadership on leasing strategy, acquisitions support, and asset repositioning in a lean, entrepreneurial environment. Candidates will manage leasing pipelines, negotiate lease terms, coordinate with external stakeholders, and support real estate transactions and project execution. 🗂️ Requirements: 2-6 years of commercial real estate experience, Background in commercial leasing, brokerage, property management, development, or owner/operator work, Knowledge of commercial lease economics, Experience with LOIs, NNN structures, TI allowances, commissions, options, escalations, and renewals, Ability to negotiate with tenants, brokers, attorneys, and vendors, Strong organizational skills, Strong written and verbal communication skills, Ability to manage multiple deals and projects simultaneously, Must be located in or willing to relocate to Nashville, TN, Authorization to work in the United States 📃 Skills: Leasing, Brokerage, PropertyManagement, Development, LOIs, NNN, Negotiation, MarketResearch, Acquisitions, RealEstate 🏢 Description: The opportunity 615 Ventures is seeking a Commercial Leasing and Portfolio Associate to join our Nashville-based real estate team. This is a deal-focused role centered on leasing execution across a growing commercial real estate portfolio. The immediate priority is driving occupancy through renewals, vacancy backfill, broker relationships, tenant outreach, and lease negotiations. In addition to leasing, this person will lead select portfolio projects involving underutilized assets, vacant buildings, land opportunities, and other transactional real estate initiatives. This is an opportunity to join the owner's side of commercial real estate, working directly with senior leadership on leasing strategy, portfolio performance, and real estate decision-making. In a lean, entrepreneurial environment, your recommendations, relationships, and execution will have a visible impact across the portfolio. This role offers exposure to a broad range of commercial real estate activities while helping grow and improve a portfolio that spans retail, office, industrial, and residential assets across multiple markets. What you'll do - Lead renewal efforts: tenant outreach, key date tracking, business term negotiation, and lease execution. - Drive vacancy backfill — engage brokers, source prospects, coordinate tours, prepare deal summaries, and maintain disciplined follow-up. - Maintain an active leasing pipeline covering current vacancies, upcoming expirations, and anticipated turnover. - Negotiate LOIs, renewals, amendments, and extensions, working directly with brokers, tenants, and outside counsel. - Build and cultivate proactive relationships with key tenants — understanding their business, their growth plans, and how we can be a useful partner. - Handle special situation lease work — restructurings, blend-and-extends, recapture-and-release scenarios, and other non-standard transactions. - Maintain leasing materials: availability schedules, rent comps, target tenant lists, deal pipelines, and leasing updates. - Lead execution on assigned real estate projects — dark space backfill, building or land dispositions, highest-and-best-use analysis on underutilized parcels, and repositioning of assets. - Coordinate with brokers, attorneys, surveyors, engineers, architects, contractors, municipalities, and other third parties as projects require. - Prepare project summaries, market research, and decision materials for ownership. - Support acquisitions on the front end — sourcing leads through your broker network, screening opportunities, and developing leasing assumptions on properties under evaluation. - Build a meaningful presence in the Nashville brokerage and ownership community — events, tours, and the relationships that compound deal flow over time. Who you are - 2-6 years of commercial real estate experience. - Background in commercial leasing, brokerage (landlord or tenant rep), property management, development, or owner/operator work. - A closer mentality with a focus on executing signed deals. - Strong working knowledge of commercial lease economics: LOIs, NNN structures, TI allowances, commissions, options, escalations, and renewal mechanics. - Able to communicate directly and credibly with tenants, brokers, attorneys, vendors, and ownership. - Organized and able to manage many deals, prospects, deadlines, and projects in parallel. - Practical and entrepreneurial mindset. - Strong written and verbal communication. - Must be located in or willing to relocate to Nashville, TN. What we offer you - Health, Vision, and Dental Insurance. - 401(k) with 50% company match on up to 6% of annual contributions. - 20 Days PTO including holidays, personal days, sick days, and vacation days. - Catered in-office lunches four times a week. Work authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States and maintain authorization throughout employment. Salary Range - Annual pay range: $70,000—$80,000 USD. - Total annual compensation including bonuses up to: $90,000—$120,000 USD. EOE statement 615 Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. Pre-employment screening required.

Healthcare

Vacasa

Runner at Palmilla Beach Resort

Junior

On-site

Port Aransas, TX

🏢 Summary: The role supports vacation rental operations through light maintenance, housekeeping assistance, supply delivery, and guest support across multiple properties. The position requires frequent travel between homes, hands-on problem solving, and flexibility in a hospitality environment. Compensation includes hourly pay, car allowance eligibility, and benefits such as health insurance, 401(k), and paid time off. 🗂️ Requirements: Experience in hospitality, hotel, vacation rental, or similar industry, Experience in maintenance or housekeeping, Ability to perform basic maintenance and troubleshooting tasks, Comfort using mobile apps, tablets, and digital systems, Reliable personal transportation, Valid driver's license, Ability to work flexible schedules including mornings, evenings, weekends, and holidays, Ability to work independently and within a team, Ability to lift up to 50 pounds, Ability to travel frequently between worksites 📃 Skills: Maintenance, Housekeeping, Troubleshooting, WiFi, Cable, Mobile, Tablets, Inventory, Hospitality 🏢 Description: About This Job The Runner supports the local Operations team with almost anything needed - light maintenance tasks, housekeeping support, running supplies to the team out in the field and anything else requested by management to ensure our portfolio of homes. Compensation • $18 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. • Up to $100 per month car allowance for eligible employees. • More benefits and company perks information below. Essential Job Functions • Assist the Operations team in the local market, preparing homes for guest check in and check out. • Frequently travel between units delivering supplies to housekeepers, maintenance teams and others, aiding guests, and running errands. • Expect the unexpected, no day is the same and it will be spent traveling, performing basic maintenance and tasks in our homes. • Remove trash from homes. • Order, maintain and replenish maintenance supplies and inventory. • Complete a variety of maintenance tasks within a home such as appliance/cable/wifi troubleshooting, cleaning hot tubs, and replacing light bulbs. • Meet and maintain company Standard Unit Appearance, correcting inconsistencies in the homes you enter. • Assist housekeeping as needed by completing cleans. • Establish and maintain open, collaborative relationships with local team members and regional leadership teams as needed. • Provide cross-coverage for your team members when necessary. • Other duties as assigned because every day is different in hospitality. Skills + Qualifications • Experience working in hotel, hospitality, vacation or similar industry is highly preferred. • Prior experience working in maintenance or housekeeping role a bonus. • Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms. • This role involves frequent travel between worksites, so reliable personal transportation is essential. • Dependable and prepared. • Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment. • Comfortable talking to people online or in person and sharing information clearly and professionally. Workplace Environment + Physical Requirements • Work may take place indoors or outdoors, in private homes, resorts, offices, and laundry facilities, often in varying weather conditions. • Schedules may include early mornings, evenings, weekends, and holidays. • Reliable transportation required. • Regular travel within the locally assigned market and/or region. • Ability to move freely and lift up to 50 pounds without assistance. Benefits + Perks • Health/dental/vision insurance based on hours worked • Employer sponsored and voluntary supplemental benefits based on hours worked • 401K retirement savings plan with immediate 100% company match on the first 4% contributed • Health and dependent care flexible spending accounts based on hours worked • Paid vacation and sick time • Employee Assistance Program (EAP) • Employee discounts Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Some positions may require driving a personal or company vehicle for work purposes. Employees driving a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees driving a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for at least 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check and/or an OFAC screening, country dependent.

Technology

Mercer Advisors

Service Operations Associate - Regis

Mid

On-site

Saint Paul, MN

32 - 38 USD/hr

🏢 Summary: Service Operations Associate I role supporting ultra-high-net-worth client operations in a wealth management environment. The position focuses on processing financial transactions, custodial coordination, CRM documentation, and operational support for Relationship Managers and Wealth Advisors. The role offers career growth within service operations and includes comprehensive employee benefits. 🗂️ Requirements: 2–4 years of related experience, Financial services industry experience, High school diploma, MS Word proficiency, Excel proficiency, Outlook proficiency, Ability to manage transactional processing accurately, Experience working in an office environment, Strong written communication skills, Strong verbal communication skills 📃 Skills: Excel, Outlook, Word, Salesforce, CRM, ACH, wires 🏢 Description: Job Summary: For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. Whether a family has $300 thousand or $300 million, our family office model – which integrates financial planning, investment management, tax and estate planning, insurance, and more – was designed to help them not worry about money. Our Regis Group was specifically formed to serve ultra-high-net-worth families ($25M+), who face a unique set of financial advantages and challenges. Regis Wealth Advisors work hand-in-hand with these clients to help them make sense of their financial situation, make smart decisions, and live the lives of their dreams. You will be the primary operational lead and responsible for delivering a boutique-level and highly intimate experience to each client, backed by the full strength of a national fiduciary with a deep bench of functional experts in all areas of wealth management. Working as a team with these specialists, you will help a wide range of private investors, business owners, company executives, creators, and those stewarding generational wealth to overcome obstacles and progress towards their goals with more confidence and less stress. Join us and be part of this exciting journey as we shape the future of financial planning and wealth management. The Service Operations Associate I is a critical operational role within the Client Service department, responsible for executing the administrative and transactional functions that support the firm's service delivery. This centralized team works from a shared queue to ensure timely and accurate processing of client requests, including paperwork, money movement, account maintenance, and custodial interactions. This role is designed to complement the Relationship Manager (RM) function by handling the behind-the-scenes execution that enables a seamless client experience. While not client-facing, the Service Operations Associate I plays a vital role in maintaining operational excellence, regulatory compliance, and service consistency. This position offers a clear career path to Service Operations Associate II and III, with increasing levels of complexity, ownership, and leadership within the operations function. Essential Job Functions for this role include: Operational Execution - Process client paperwork, forms, and documentation with accuracy and efficiency. - Execute money movement requests, including wires, ACH transfers, and journal entries, in accordance with firm and custodial policies. - Monitor and manage service requests in a centralized queue, ensuring timely resolution and escalation when needed. - Maintain detailed records of all transactions and communications in the CRM and custodial platforms. Custodial & Platform Coordination - Serve as a liaison with custodians and third-party platforms to resolve operational issues and facilitate transactions. - Stay current on custodial procedures, platform updates, and regulatory requirements. - Ensure all operational activities meet compliance standards and internal controls. Team Collaboration & Support - Partner with Relationship Managers and Wealth Advisors to support client service delivery through accurate execution. - Collaborate with internal departments (e.g., compliance, financial planning, investment operations) to ensure alignment and efficiency. - Participate in team meetings and contribute to process improvement initiatives. - Other duties as assigned. Quality Assurance & Continuous Improvement - Identify and report operational inefficiencies or recurring issues. - Assist in documenting and refining standard operating procedures (SOPs). - Support training and onboarding of new team members as needed. Career Path & Growth: - Service Operations Associate II: Increased ownership of complex transactions, custodial relationships, and process improvement initiatives. - Service Operations Associate III: Leadership within the operations team, mentoring junior associates, and driving strategic operational enhancements. Knowledge, Skills, & Abilities: Education: - High School diploma with a Bachelor's degree highly preferred Experience: - Two to Four years of job related experience - Financial services industry required - Prior experience working in an office environment with a customer service focus helpful Certifications: - Notary designation a plus Job Skills: - Ability to prioritize in a fast-paced environment while maintaining client focus and demonstrating attention to detail - Enjoy collaborating and building positive relationships internally with co-workers and externally with clients and business vendors - Excellent verbal and written communications skills a must - Strong MS Word, Excel, and Outlook skills required; prior use of CRM system (Salesforce) a plus - Strong desire for continuous self-learning and professional growth Work Schedule: This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs. All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period. Working Conditions: This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time. Benefits: - Company Paid Basic Life & AD&D Insurance - Company Paid Short-Term and Long-Term Disability Insurance - Supplemental Life & AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance - Three Cigna medical plan offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan - Kaiser Medical plans available in California - Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan - Two comprehensive Dental Plans - Vision Insurance Plan - Dependent Care Savings Account for child and dependent care - 14 Company Paid Holidays including a full week off at Thanksgiving - Generous paid time off program for vacation and sick days - Employee Assistance Plan - Family Medical Leave - Paid Parental Leave (8 weeks) - Adoption Assistance Reimbursement Program - Company Paid Concierge Services - 401(k) Retirement Plan with Traditional and Roth plans with per pay period match and after-tax option - Pet Insurance - Personalized financial planning and guidance offered at preferred employee pricing