July 2, 2026
Senior Employee Relations Specialist
Senior • On-site
109,236 - 150,216 USD/yr
Long Beach, CA
Purpose
The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted.
The Role
Employee Relations & Workplace Support
- Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters.
- Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations.
- Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner.
- Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters.
- Maintain accurate and organized employee relations documentation, investigation records, and case files.
- Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk.
- Support consistent application of company policies, procedures, and workplace practices across the organization.
- Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness.
Leave, Accommodations & Workplace Compliance
- Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination.
- Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors.
- Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management.
- Coordinate immigration case administration and partnership with external immigration counsel and vendors.
- Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through.
Policy Governance, Organizational Health & Operational Scalability
- Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness.
- Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders.
- Support policy communication, training, and change management efforts to promote consistent application across the organization.
- Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness.
- Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement.
- Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience.
Cross-Functional Partnership
- Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives.
- Build trusted working relationships with managers and leaders across the organization.
- Support organizational initiatives and projects that improve People Operations effectiveness and employee experience.
- Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes.
Basic Qualifications
- Ability to lawfully access information and technology that is subject to US export controls.
- Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion.
- Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs.
- Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities.
- Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs.
- Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters.
- Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk.
- Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness.
- Strong relationship-building, analytical, communication, and problem-solving skills.
- Professionalism and discretion when handling sensitive and confidential employee matters.
- Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work.
- Ability to move throughout company facilities and/or transport light materials as needed to support business activities.
Preferred Qualifications
- Experience supporting multi-state employee populations.
- Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies.
- Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics.
- Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements.
- Familiarity with immigration administration and vendor coordination.
- Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field.
Work Environment
- This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility.
- Fast-paced, highly collaborative environment supporting a rapidly scaling organization.
- Significant cross-functional interaction with managers, employees, leadership, and external partners.
- Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth.
Compensation
- Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD.
What We Offer
- Competitive salary, equity plan, and discretionary incentive bonus opportunities.
- Paid vacation, sick time, company holidays, year-end shutdown, and paid parental leave.
- Comprehensive health and wellness benefits including HMO and PPO options.
- Company-sponsored life insurance and disability coverage.
- Reimbursement opportunities for learning and development initiatives.
- Collaborative, fast-paced, mission-driven work environment.
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This executive role is responsible for developing and executing the People agenda across all Houses, Public Restaurants, Support Office functions, and future openings throughout the Americas. The VP of HR will ensure the region attracts, develops, engages, and retains exceptional talent while preserving and evolving the unique Soho House culture that differentiates the brand globally. As a key member of the Americas Leadership Team, the Vice President will act as a strategic advisor to senior leadership, providing thought leadership on organizational design, workforce planning, leadership effectiveness, culture, succession planning, employee engagement, compensation strategy, talent acquisition, learning and development, and change management. The successful candidate will balance long-term organizational capability building with the commercial priorities of a rapidly growing hospitality business. They will be responsible for leading a high-performing HR organization, ensuring consistency, scalability, compliance, and operational excellence while supporting continued expansion across the region. This role requires an influential and commercially minded leader who can build trusted relationships at every level of the organization, challenge constructively, and drive meaningful business outcomes through people. Main Duties Strategic Leadership Develop and execute the People strategy for the Americas region, ensuring alignment with Soho House's global vision, values, growth ambitions, and business objectives. Serve as a strategic business partner to the Americas executive leadership team, providing insight and guidance on organizational effectiveness, talent strategy, workforce planning, and culture. Translate business priorities into scalable people initiatives that drive performance, engagement, retention, and operational excellence. Lead the people agenda through periods of growth, transformation, organizational change, and new market expansion. Partner with global HR leadership to ensure consistency of People practices while adapting strategies to meet regional business needs. Organizational Effectiveness & Talent Management Lead organizational design initiatives to ensure structures, capabilities, and talent are aligned to current and future business requirements. Develop succession planning frameworks and talent review processes to strengthen leadership pipelines across the region. Drive performance management strategies that foster accountability, development, and high performance. Partner with senior leaders to identify critical talent gaps and build strategies to address future workforce needs. Champion initiatives that improve employee engagement, retention, leadership effectiveness, and internal mobility. Culture & Employee Experience Serve as a steward of Soho House culture, ensuring values and leadership behaviors are embedded across all levels of the organization. Lead initiatives that strengthen employee engagement, belonging, communication, and organizational trust. Partner with leadership teams to create exceptional employee experiences that reflect Soho House's unique culture and hospitality-driven ethos. Act as an executive sponsor for culture and engagement initiatives across the region. Leadership Development Partner with Learning & Development to build leadership capability and succession pipelines across all levels of the business. Coach and advise senior executives, General Managers, and functional leaders on leadership effectiveness, team performance, organizational dynamics, and talent decisions. Support the development of future leaders through structured talent development programs and strategic career planning. Total Rewards & Employee Relations Partner with Benefits teams to ensure reward programs remain competitive, equitable, and aligned with business objectives. Provide executive oversight on complex employee relations matters, organizational risk, and compliance issues. Ensure adherence to all applicable employment legislation and regulatory requirements across multiple jurisdictions. HR Operations & Team Leadership Lead and develop a regional HR organization, including HR Managers, Employee Relations, Learning & Development, and wider People teams. Build organizational capability within the People function through coaching, succession planning, and leadership development. Establish clear performance expectations, accountability measures, and development plans for the HR leadership team. Drive operational excellence through scalable processes, systems, analytics, and continuous improvement initiatives. Leverage data and workforce insights to inform decision-making and measure the effectiveness of People strategies. Growth & New Openings Partner with Operations, Development, and Executive Leadership teams to support new House openings, acquisitions, and expansion initiatives throughout the Americas. Lead people integration strategies during periods of growth and organizational change. Ensure new locations are launched with strong people foundations, leadership capability, and cultural alignment. Required Skills/Qualifications 15+ years of progressive Human Resources leadership experience, including significant experience operating at Vice President, Regional Vice President, Senior Director, or equivalent executive level. Demonstrated success leading the People function within a complex, multi-site, geographically dispersed organization. Experience supporting large-scale hospitality, lifestyle, luxury, retail, consumer, or service-based organizations with substantial frontline employee populations. Proven experience operating within a sophisticated matrix organizational structure, partnering across multiple business functions, regions, and executive stakeholders. Track record of leading large HR teams through multiple layers of leadership, including HR Directors, Senior HR Business Partners, and specialist functions. Experience managing and influencing senior executive teams and serving as a trusted advisor to C-suite and operational leadership. Demonstrated success leading organizational transformation, growth, cultural evolution, and change management initiatives. Strong expertise across all major HR disciplines, including organizational development, talent management, succession planning, leadership development, employee relations, total rewards, workforce planning, talent acquisition, learning and development, and HR operations. Experience supporting rapid growth, new site openings, acquisitions, integrations, or organizational scaling initiatives. Proven ability to utilize workforce analytics and people insights to drive business decisions and measure organizational effectiveness. Experience Preferred Bachelor's degree required; Master's degree in Human Resources, Organizational Development, Business Administration, or related field preferred. SHRM-SCP, SPHR, or equivalent professional certification preferred. Experience within luxury hospitality, lifestyle, membership, retail, or customer-centric organizations highly desirable. Experience supporting operations across multiple countries within the Americas preferred. Why work with us Soho House offers competitive compensation packages that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full-Time Employees have sick days and vacation days Career Development: Opportunities to progress domestically or internationally as well as managerially or technically Soho Impact: Mentoring, apprenticeship, local outreach and sustainability initiatives Learning & Development: An extensive range of internally and externally run courses are available for all employees Cookhouse & House Tonic: Monthly calendars with trips, trainings and events Team Events: Fitness sessions, cinema screenings and art classes Team Meal: Substantial meal provided free of charge whilst on duty in Houses & Restaurants Salary Range Pay Range: $225,000—$250,000 USD
Technology

ePlus
Sr Staffing Support Specialist (Req 1285)
Senior
On-site
Chandler, AZ
65,004 - 80,004 USD/yr
🏢 Summary: The Senior Staffing Support Specialist manages the full staffing lifecycle, partnering with sales teams and customers to fulfill staffing opportunities and ensure smooth placement operations. The role focuses on candidate pre-screening, compliance documentation, ATS management, and maintaining strong client and consultant relationships. It combines operational coordination, customer interaction, and technical qualification support in a fast-paced staffing environment. 🗂️ Requirements: High school diploma, 3–5+ years of staffing support, recruiting coordination, or staffing operations experience, Strong understanding of staffing services and recruiting processes, Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Experience with Applicant Tracking Systems (ATS), Ability to manage full staffing lifecycle from intake to invoicing, Ability to ensure compliance and placement documentation accuracy, Ability to work in fast-paced environment and meet deadlines 📃 Skills: ATS, JobDiva, Excel, Word, Outlook, MicrosoftOffice 🏢 Description: Overview The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process. Your Impact The essential functions of this position include: - Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team - Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely - Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities - Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations - Conduct candidate pre-screening and technical qualification assessments with engineering staff - Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments - Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE - Participate in customer meetings and sales team meetings to promote and expand staffing services when needed - Maintain and update candidate records within the Applicant Tracking System (ATS) - Support reporting, tracking, and additional administrative responsibilities as assigned Qualifications - High school diploma required - Bachelor's degree preferred - 3–5+ years of staffing support, recruiting coordination, or staffing operations experience - Strong understanding of staffing services and recruiting processes - Excellent customer service, communication, and relationship management skills - Strong multitasking and organizational abilities - Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook - Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (Job Diva is the ATS) - Ability to collaborate effectively with management, sales teams, and colleagues - Ability to work in a fast-paced environment while meeting critical deadlines - Strong customer-facing and interpersonal skills - Ability to work under pressure while maintaining attention to detail and professionalism - General business acumen and problem-solving abilities Preferred Skills - Experience supporting staffing sales and customer fulfillment processes - Strong follow-up and communication skills with both clients and candidates - Ability to manage multiple priorities and staffing engagements simultaneously - Detail-oriented with strong process discipline and accuracy Position Specifics The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, the compensation structure may include commissions and discretionary bonuses. The company offers a full range of medical, financial, and other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position and the company reserves the right to modify base salary and other discretionary compensation programs based on performance and market factors. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws. This job description serves as a guide and is not an employment contract.
Technology

CrossCountry Consulting
People Operations Senior Manager
Senior
Hybrid
New York, NY
168,000 - 245,004 USD/yr
🏢 Summary: Senior People Operations Manager role focused on HR business partnership, performance management, employee relations, talent management, and organizational design within a consulting environment. The position involves advising leadership on workforce strategy, compensation, succession planning, and HR operations while leveraging HR data and AI-enabled tools. Offers comprehensive benefits, bonus eligibility, and a hybrid work environment. 🗂️ Requirements: 8–10 years of HR experience, 5+ years as HRBP or HR Manager in professional services or consulting, Experience leading performance review cycles and calibration, Experience with employee relations and formal HR investigations, Experience with succession planning and talent reviews, Experience supporting organizational design or restructuring, Knowledge of compensation practices and pay equity, Proficiency with HRIS reporting tools, Proficiency with Workday, Strong written and verbal communication skills, Bachelor’s degree 📃 Skills: Workday, HRIS, AI, Analytics, Reporting, Compensation, Succession, Onboarding, EmployeeRelations, PerformanceManagement 🏢 Description: The People Operations Senior Manager serves as the primary link between practice leadership and the firm’s HR and Organizational Development functions, ensuring consistent, policy-aligned execution of people programs and processes. This role is the trusted practice advisor on performance management, promotions, onboarding, employee relations, and engagement, and requires sound judgment, strong relationship building skills, and the ability to thrive in a fast-paced consulting environment. What You'll Do Performance Management, Calibration & Career Progression: - Lead review cycles - Manage timelines and participation - Facilitate calibration sessions - Coach managers on feedback - Track PIPs and development plans - Oversee promotion processes, approvals, and communication of outcomes Practice HR Advisory: - Serve as the primary HR contact for consultants and managers - Translate enterprise policies into practice-specific guidance - Partner with leaders on workforce, talent, and organizational matters Onboarding, Transfers & Coach Assignments: - Lead onboarding for new hires and transfers - Coordinate consultant movement - Manage coach assignments and changes in Workday Employee Relations: - Serve as the first escalation point for personnel issues - Conduct formal HR investigations and written documentation of findings - Advise managers on appropriate next steps - Partner with HR and OD leaders and Legal as needed - Draft practice-level HR and OD communications Engagement Programs & Operations: - Administer spot bonus approvals - Monitor PTO and Basic Expectations compliance - Support engagement surveys and action plans - Oversee Core Value nominations - Coordinate with the Immigration team on visa and work authorization tracking - Lead change management efforts Talent Management & Succession Planning: - Partner with practice leaders to identify high-potential talent - Build internal pipelines - Support succession planning for key roles - Facilitate talent review discussions - Ensure development plans are in place for top performers and emerging leaders Compensation & Total Rewards Advisory: - Advise managers and leaders on merit cycle participation and compensation positioning - Partner with the Compensation team on pay equity reviews, job leveling, and out-of-cycle adjustments Organizational Design & Restructuring: - Support practice leaders in organizational design work - Partner with HR and OD leadership to ensure structural changes are executed effectively and aligned with firm strategy Offboarding & Separations: - Manage voluntary and involuntary separations - Conduct exit interviews - Analyze departure trends and share insights with leadership HR Metrics & Reporting: - Track and analyze key people metrics including attrition, headcount, engagement, and performance data - Prepare reports and dashboards for leadership - Translate data into actionable insights AI Utilization & Development: - Contribute to developing and implementing firm-approved AI-enabled solutions - Stay informed about emerging AI tools and techniques - Collaborate with leadership to identify compliant opportunities to enhance processes What You'll Bring - 8–10 years of progressive HR experience - 5+ years as an HRBP or HR Manager in professional services or consulting - Experience leading performance review cycles, calibration, employee relations, and HR investigations - Experience with succession planning, talent reviews, and organizational design or restructuring - Working knowledge of compensation practices, job leveling, and pay equity principles - Ability to analyze HR data and people metrics - Proficiency with HRIS reporting tools and Workday - Strong business acumen and relationship-building skills - Strong written and verbal communication skills - Comfort with AI tools and emerging technologies Key Competencies: - Broad HR expertise across the employee lifecycle - Trusted advisor mindset with strong judgment - Skilled at handling sensitive conversations and executive coaching - Strong problem-solving and collaboration skills - Commitment to professionalism and confidentiality - Ability to translate people metrics into recommendations for senior leaders Qualifications - Bachelor’s degree required - PHR, SPHR, or SHRM-CP/SCP preferred Compensation and Benefits - Salary range: $168,000 - $245,000 per year plus annual bonus - Comprehensive medical, dental, and vision coverage - Flexible spending accounts - 401(k) with company matching - Generous parental and maternity leave - Technology stipends - Wellness reimbursement programs
Technology

Gopuff
Employee Relations Specialist
Mid
Hybrid
New York, NY
75,000 - 99,996 USD/yr
🏢 Summary: Employee Relations Specialist II role focused on leading workplace investigations, advising management on employee relations matters, and ensuring compliance with employment laws across regional field operations. The position requires extensive travel and close collaboration with HR, Legal, and business leaders to support a fair and compliant workplace environment. 🗂️ Requirements: 6-8 years of HR experience, 2+ years in Employee Relations and investigations, Experience supporting field operations, Knowledge of California employment laws, Expertise in workplace investigations, Knowledge of FMLA, Knowledge of ADA, Knowledge of EEO, Knowledge of Title VII, Ability to coach management through employee relations issues, Cross-functional collaboration skills, Multitasking and time management skills, Strong analytical and conflict-resolution skills, Proficiency with Google Suite, Willingness to travel up to 90% 📃 Skills: HR, EmployeeRelations, Investigations, Compliance, FMLA, ADA, EEO, TitleVII, ThinkLP, GoogleSuite, ConflictResolution, Onboarding 🏢 Description: Gopuff is seeking an Employee Relations Specialist II to join the People & Culture team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. You will partner closely with business leaders, the People & Culture team, and Legal to foster a fair, compliant, and inclusive work environment. This role requires heavy travel to major markets and locations regionally. You can expect up to 90% travel. What We Offer - Medical/Dental/Vision Insurance - 401(k) Retirement Savings Plan - HSA or FSA eligibility - Long and Short-Term Disability Insurance - Fitness Reimbursement Program - 25% employee discount & FAM Membership - Flexible PTO - Group Life Insurance - EAP through AllOne Health (formerly Carebridge) Responsibilities - Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc. - Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues - Document findings and write investigation summaries to be maintained in ThinkLP. - Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc). - Monitor and ensure compliance with federal, state, and local employment laws, and identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation. - Lead and participate in community outreach, hiring, and onboarding initiatives in your region. - Perform other related duties as required. - Must be willing to travel at least 90% of the time to visit sites in your region. Qualifications - 6-8 years of HR experience, with at least 2 years in Employee Relations, investigations, and supporting field operations. - Prior experience supporting California-based operations and familiarity with California state employment laws. - Bachelor’s degree preferred. - Professional fluency in Spanish preferred. - Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII). - Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues. - Ability to work cross-functionally with various departments. - Able to multitask, prioritize, and manage time efficiently. - Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information. - Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure. - Proficiency in computer usage, email, and Google Suite. Compensation Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan. Base Salary Range: $75,000 - $100,000 Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
Technology

ePlus
Senior HRIS Business Analyst (Req#1320)
Senior
On-site
Herndon, VA
99,000 - 125,004 USD/yr
🏢 Summary: Senior HRIS Business Analyst responsible for partnering with HR and business leaders to optimize HR technology platforms, manage system enhancements, and deliver SDLC-driven projects that improve automation, reporting, and employee experience. The role focuses on UKG configuration, ATS optimization, cross-functional initiatives, and data-driven process improvement. It combines business analysis, QA/testing, change management, and HR systems support in a senior-level capacity. 🗂️ Requirements: Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field (or equivalent experience), Minimum 5+ years of business analysis experience, At least 2 years in a senior or lead analyst role, Hands-on experience with UKG (configuration, support, process optimization), Experience with Applicant Tracking Systems (e.g., Greenhouse), Experience leading cross-functional initiatives, Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Proficiency in Power BI or Tableau, Experience configuring enterprise applications, Strong analytical and problem-solving skills 📃 Skills: UKG, HRIS, ATS, Greenhouse, Excel, PowerBI, Tableau, WFM, SDLC, QA, Lean, SixSigma, Agile, HRMS 🏢 Description: Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. The Senior HRIS Business Analyst partners with HR, Payroll, Talent, Recruitment, IT, and business leaders to improve processes, optimize technology solutions, and support strategic initiatives. This role is responsible for analyzing business needs, managing system enhancements, supporting HR technology platforms, and delivering projects that improve efficiency, automation, reporting, and the employee experience. Your Impact The essential functions of this position include the following but not limited to: SDLC Project Management – Have knowledge of the software development process from requirements through delivery to production. Work with implementation team to deliver to customer expectations. Thoroughly document and communicate all project risks to project team. Software Analysis – Define requirements and evaluate existing functionality details to understand current system and future needs. Recognize and recommend to the business areas where efficiencies can be gained by altering the process or automating the process. Software Review and Testing – Perform QA to ensure thorough unit/system testing before hand-off for acceptance testing. Includes development and execution of test plans/cases. Support – Support, maintain, and document software functionality. Documentation - Produce user/operational documentation for the system as well as release notes. Change Management – Ensure project compliance to ePlus Change Management process. Coordinate the resolution of software defects as part of the QA and Change Management process. Review and plan upcoming releases, communicate to the business. Communication – Ensure all stakeholders are communicated with in a timely and consistent manner. Elicit requirements from the business to use to produce the scope and requirements. Process Improvement - Evaluate and improve HR processes through automation, standardization, and system enhancements. Partnership - Partner with stakeholders to gather, document, and analyze business requirements. Qualifications Basic Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field or equivalent experience. Minimum of 5+ years of experience in business analysis, with at least 2 years in a senior or lead analyst role. Experience with UKG (Ultimate Kronos Group) – hands-on configuration, support, and process optimization across HRIS modules Applicant Tracking Systems (ATS) – experience supporting, configuring, or optimizing recruiting workflows with a modern ATS like Greenhouse or similar Led cross-functional initiatives with significant business impact. Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, or Tableau. Proficient in configuring enterprise applications to meet business requirements, with the ability to tailor workflows, user interfaces, and business rules without compromising system integrity. Strong analytical and problem-solving skills, with a data-driven mindset and the ability to interpret complex information, identify root causes, and recommend effective solutions. Deep understanding of user experiences principles and a strong ability to translate customer needs into technical requirements and process enhancements. Skilled in identifying potential project and operational risks, evaluating their impact, and proactively recommending mitigation strategies. Preferred Skills: Experience driving process improvement using established methodologies (e.g., Lean Six Sigma, Agile). Experience with Workforce Management (WFM) systems, including scheduling, timekeeping, and labor optimization (preferably UKG Workforce Management). Experience working with Greenhouse Applicant Tracking System (ATS). Strong hands-on experience with UKG Workforce Management (WFM). Proven success supporting or leading HR technology initiatives and enhancements. Experience participating in one or more end-to-end HRMS implementations. Position Specifics The initial base salary range for this position is expected to be between $99,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-BM1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.