Superintendent, Multifamily

🏢 Summary: Leadership role responsible for overseeing all facilities, maintenance, and vendor operations at a residential community near Ft. Meade, ensuring high-quality service delivery and operational excellence. The position drives preventative and emergency maintenance programs, capital projects, budgeting, compliance, and team performance. This role requires strong technical expertise in building systems combined with financial and operational management experience. 🗂️ Requirements: 7+ years progressive facilities or maintenance experience, 5+ years in leadership role, Inventory management and purchasing experience, Advanced knowledge of full-cycle maintenance programs, Experience with mechanical, electrical, plumbing, construction, masonry systems, Knowledge of HVAC, OSHA, EPA compliance, Budget development and financial management experience (operations, CapEx, payroll), Ability to analyze operational and financial data, Vendor management and contract negotiation experience, Computer proficiency (word processing, Excel, databases), Valid driver's license, Ability to travel up to 25%, Reside within commutable distance to Ft. Meade, MD or relocate 📃 Skills: HVAC, OSHA, EPA, Excel, Budgeting, CapEx, Payroll, Inventory, Procurement, Maintenance, Electrical, Plumbing, Construction, Masonry, Databases 🏢 Description: Who We Are At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. How You'll Contribute to the Team: The Director of Facilities leads local maintenance, facilities, and vendor operations at the assigned location and works in partnership with the Operations Director in the development and implementation of the community management plan. Leading teams through the provision of high-quality services that meet resident needs and create a superior living experience is at the forefront of this role. The candidate selected would have to already live within a daily commutable distance to Ft. Meade, MD, or be willing to relocate within a daily commutable distance to the base. Relocation assistance is available. Primary Responsibilities Include: - Serve as a hands-on leader, directing all aspects of facilities management including preventative, predictive, planned, and emergency maintenance programs and related administrative services. - Champion a resident-first approach and ensure team members provide effective and responsive customer service through active listening, empathy, and problem solving. - Serve as a primary point of contact for the partner; develop and maintain strong working relationships with stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness. - Drive operational consistency through the implementation, monitoring, and management of standard operating procedures, policies, and workflows. - Ensure staff and vendors follow health, safety and building code regulations for the installation, local municipality and State. - Maintain day-to-day operational awareness of each neighborhood and regularly travel throughout the community to maintain hands-on knowledge and demonstrate leadership presence. - Develop and implement strategies for effective work order management, including associated emergency, predictive, and preventative maintenance plans, and daily plans to deliver a high level of curb appeal, cleanliness, and property appearance. - Monitor the status of rent ready inventory; take steps to ensure units are available within specified timeframes and meet quality standards. - Communicate and update internal and external stakeholders on all current and upcoming Capital Projects. - Develop and maintain the facilities management budget; perform ongoing analysis of financial performance, maintain a thorough understanding of trends and drivers, and make recommendations on opportunities to improve profitability. - Implement materials management approaches that optimize warehousing, inventory tracking, and stock levels. - Oversee vendor relationships; negotiate agreements that deliver maximum value, minimal total cost, reduce risk, and control scope changes; collaborate with national purchasing associates for services and materials that are negotiated nationally. - Coordinate, prepare, and review ad hoc and regularly scheduled reports; ensure all requisite information is accurate and available within required timeframes. - Lead the recruitment and retention of diverse teams of professionals; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback. - Identify opportunities to grow the team through training and development utilizing hands-on and classroom curriculum. - Model the highest standards of business professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, and superior customer service. - Participate in conference calls scheduled by the RVP, Facilities. - Other duties as assigned. Role Specific Requirements Include: - 7+ years of progressive related experience, including 5+ years in a leadership role. Inventory management and purchasing experience required. - Advanced knowledge of full-cycle maintenance, including preventative, predictive, planned, and make ready programs is required. - Knowledge and experience in mechanical systems, electrical, plumbing, construction, and masonry required; HVAC, OSHA, EPA compliance, or trade skills/licenses a strong plus. - Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies. - Financial experience developing and executing operations, CapEx, and payroll budgets; financial acumen necessary to identify challenges that could impact NOI, and to negotiate and maintain contractual relationships with vendors. - Proven ability to develop, inspire, and lead high-performing and high-impact teams, including the ability to partner with colleagues to champion cross-functional initiatives. - Computer proficiency, including working knowledge of word processing, Excel, and database applications; familiarity with property management software a plus. - Degree, certification, or coursework in facilities management, property management, business management or similar a plus. - Valid driver's license is required and ability to travel up to 25% of the time. Exceptional Benefits for Exceptional Team Members The salary range for this position is estimated to be $150,000 to $165,000 per year, depending on experience, skills, qualifications, and work location. This position is eligible for a discretionary target incentive of up to 17.5% of the base salary. Corvias employees are eligible for: - A choice between two benefit-rich medical, dental and vision plans - 401(k) with immediate 100% vesting and contribution match - Generous paid time off that increases throughout your career - 12 paid holidays - Paid time off to volunteer - Tuition reimbursement to support growth and development - 100% paid life and AD&D insurance - Short-term and long-term disability coverage - Maternity leave - Paternity Leave - Military Leave - Flexible Spending Accounts (Health and Dependent Care) - Complimentary Employee Assistance Program

🏢 Summary: The Resident Associate is responsible for managing resident accounts, serving as the primary contact for lease-related transactions, and driving revenue through renewals, fee enforcement, and lease enhancements. The role focuses on resident satisfaction, retention, compliance, and administrative support within a residential community. It combines customer service, basic accounting, and operational coordination to ensure a high-quality living environment. 🗂️ Requirements: 2+ years experience in property management, hospitality or customer service, Experience securing lease renewals and cross-selling or upselling, Experience ensuring compliance with lease terms, including collections or evictions, Ability to resolve customer complaints using independent judgment, Experience working in fast-paced, changing environment, Computer proficiency in word processing, spreadsheets and databases, Valid driver's license and personal vehicle, Availability to work weekends and evenings 📃 Skills: Accounting, Collections, DataEntry, WordProcessing, Spreadsheets, Databases, LeaseManagement, Reporting 🏢 Description: Who We Are At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. How You'll Contribute to the Team The Resident Associate serves the dual purpose of performing account management services as the primary point of contact for all resident transactions arising from current lease agreements, and generating revenue from fee enforcement, lease enhancements, and renewals. This role is accountable for achieving resident satisfaction and retention targets. Primary Responsibilities Include: - Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines. - Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork. - Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement. - Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed. - Ensure residents receive timely information about community events, programs, and initiatives. - Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process. - Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed. - Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports. - And other duties as assigned. Role Specific Requirements Include: - 2+ years of relevant work experience in property management, hospitality or customer service. - Demonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling. - Proven success ensuring customer compliance with account or lease terms; strongly prefer experience with collections, evictions, or fee assessments. - Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer. - Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism. - Require prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone. - Computer proficiency, including working knowledge of word processing, spreadsheet, and database software. - Valid driver's license and use of personal vehicle required. - Ability to work weekend and evening hours. Competencies - Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind. - Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible. - Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. - Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. - Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation. Exceptional Benefits for Exceptional Team Members As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow. Corvias employees are eligible for: - A choice between two benefit-rich medical, dental and vision plans - 401(k) with immediate 100% vesting and up to a 4% contribution match - Generous paid time off that increases throughout your career - 12 paid holidays - Paid time off to volunteer - 100% paid life and AD&D insurance - Company paid short-term and long-term disability coverage - Parental Leave - Military Leave - Flexible Spending Accounts (Health and Dependent Care) - Complimentary Employee Assistance Program - Tuition reimbursement to support growth and development Equal Opportunity Employer/Veterans/Disabled Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.