Service Desk Analyst I - Req#1279 (Shift Tue - Sat 9am-6pm ET)

🏢 Summary: Hybrid Senior Account Executive role focused on selling enterprise IT solutions to Mid-Tier and Fortune 1000 clients, driving new business growth and managing strategic accounts. The position involves selling data center, cloud, collaboration, network infrastructure, and AI-related solutions while building long-term client and partner relationships. Candidates should have extensive technology sales experience and the ability to engage CXO and VP-level stakeholders. 🗂️ Requirements: 10+ years selling technology services, Experience selling enterprise IT solutions, Experience selling to CXO and VP-level stakeholders, Lead qualification and new account acquisition skills, Account management and relationship-building experience, Knowledge of e-business solutions, Strong communication and presentation skills, Problem-solving and time management skills, Ability to work independently and drive sales success, Willingness to travel up to 30%, BA/BS in Business, BA/BS in Management, BA/BS in Computer Science, BA/BS in Engineering 📃 Skills: Cloud, Networking, AI, Datacenter, Collaboration, Infrastructure, Salesforce, E-business 🏢 Description: Overview HYBRID REMOTE opportunity for candidates geographically located in or near Northern Virginia with a willingness to work on-site in the Herndon, Virginia headquarters one day per week. If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role offers the opportunity to drive technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, OEMs, and enterprise solutions providers. Your Impact The essential functions of this position include: - Develop and execute strategic sales plans to drive growth including new account relationships - Achieve growth objectives through prospecting, active lead management, and relationship building with Mid-Tier and Fortune 1000 companies - Maintain and grow existing client revenues through cross-selling of core competencies - Establish and maintain manufacturer/partner relationships to develop joint sales opportunities - Implement an ongoing account management plan, including leveraging all specialized resources - Provide monthly forecast and quarterly reviews for assigned territory - Travel up to 30% may be required, with the majority limited to the local territory. A smaller portion may involve air travel as needed. Qualifications - Proven success selling to Managed Accounts at the CXO and VP levels - Minimum of 10 years of experience selling technology services including data center, cloud, collaboration, network infrastructure, and emerging technologies - Experience selling AI Solutions and Services is a plus - VAR/systems integrator sales and/or direct selling experience with technology OEMs or software companies preferred - Knowledge of e-business solutions environment - Strong ability to qualify leads, engage new markets, and successfully close new accounts - Excellent communication, presentation, problem-solving and time management skills - Ability to leverage subject matter experts (SMEs) to accelerate and enhance the sales process - Ability to take initiative, self-motivate, and drive sales success independently - BA/BS in Business, Management, Computer Science or Engineering fields preferred Position Specifics The initial base salary range for this position is expected to be between $80,000 and $125,000 annually. Compensation may also include commissions and discretionary bonuses. Benefits may include medical and financial coverage, 401(k) eligibility, employee stock purchase program, vacation, sick time, and personal leave. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws.

🏢 Summary: Senior HRIS Business Analyst responsible for partnering with HR and business leaders to optimize HR technology platforms, manage system enhancements, and deliver SDLC-driven projects that improve automation, reporting, and employee experience. The role focuses on UKG configuration, ATS optimization, cross-functional initiatives, and data-driven process improvement. It combines business analysis, QA/testing, change management, and HR systems support in a senior-level capacity. 🗂️ Requirements: Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field (or equivalent experience), Minimum 5+ years of business analysis experience, At least 2 years in a senior or lead analyst role, Hands-on experience with UKG (configuration, support, process optimization), Experience with Applicant Tracking Systems (e.g., Greenhouse), Experience leading cross-functional initiatives, Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Proficiency in Power BI or Tableau, Experience configuring enterprise applications, Strong analytical and problem-solving skills 📃 Skills: UKG, HRIS, ATS, Greenhouse, Excel, PowerBI, Tableau, WFM, SDLC, QA, Lean, SixSigma, Agile, HRMS 🏢 Description: Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. The Senior HRIS Business Analyst partners with HR, Payroll, Talent, Recruitment, IT, and business leaders to improve processes, optimize technology solutions, and support strategic initiatives. This role is responsible for analyzing business needs, managing system enhancements, supporting HR technology platforms, and delivering projects that improve efficiency, automation, reporting, and the employee experience. Your Impact The essential functions of this position include the following but not limited to: SDLC Project Management – Have knowledge of the software development process from requirements through delivery to production. Work with implementation team to deliver to customer expectations. Thoroughly document and communicate all project risks to project team. Software Analysis – Define requirements and evaluate existing functionality details to understand current system and future needs. Recognize and recommend to the business areas where efficiencies can be gained by altering the process or automating the process. Software Review and Testing – Perform QA to ensure thorough unit/system testing before hand-off for acceptance testing. Includes development and execution of test plans/cases. Support – Support, maintain, and document software functionality. Documentation - Produce user/operational documentation for the system as well as release notes. Change Management – Ensure project compliance to ePlus Change Management process. Coordinate the resolution of software defects as part of the QA and Change Management process. Review and plan upcoming releases, communicate to the business. Communication – Ensure all stakeholders are communicated with in a timely and consistent manner. Elicit requirements from the business to use to produce the scope and requirements. Process Improvement - Evaluate and improve HR processes through automation, standardization, and system enhancements. Partnership - Partner with stakeholders to gather, document, and analyze business requirements. Qualifications Basic Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field or equivalent experience. Minimum of 5+ years of experience in business analysis, with at least 2 years in a senior or lead analyst role. Experience with UKG (Ultimate Kronos Group) – hands-on configuration, support, and process optimization across HRIS modules Applicant Tracking Systems (ATS) – experience supporting, configuring, or optimizing recruiting workflows with a modern ATS like Greenhouse or similar Led cross-functional initiatives with significant business impact. Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, or Tableau. Proficient in configuring enterprise applications to meet business requirements, with the ability to tailor workflows, user interfaces, and business rules without compromising system integrity. Strong analytical and problem-solving skills, with a data-driven mindset and the ability to interpret complex information, identify root causes, and recommend effective solutions. Deep understanding of user experiences principles and a strong ability to translate customer needs into technical requirements and process enhancements. Skilled in identifying potential project and operational risks, evaluating their impact, and proactively recommending mitigation strategies. Preferred Skills: Experience driving process improvement using established methodologies (e.g., Lean Six Sigma, Agile). Experience with Workforce Management (WFM) systems, including scheduling, timekeeping, and labor optimization (preferably UKG Workforce Management). Experience working with Greenhouse Applicant Tracking System (ATS). Strong hands-on experience with UKG Workforce Management (WFM). Proven success supporting or leading HR technology initiatives and enhancements. Experience participating in one or more end-to-end HRMS implementations. Position Specifics The initial base salary range for this position is expected to be between $99,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-BM1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

🏢 Summary: The role offers an opportunity to drive enterprise IT sales within the Baltimore-Washington/Northern Virginia area, focusing on building strategic relationships and delivering data center, cloud, AI, and infrastructure solutions. The Account Executive is responsible for developing new accounts, growing existing clients, and executing strategic sales plans across Mid-Tier and Fortune 1000 organizations. The position includes a competitive base salary with uncapped commissions and requires a hybrid on-site presence. 🗂️ Requirements: Geographically located in Baltimore-Washington metropolitan area or Northern Virginia, Willingness to work on-site 1–2 days per week, Minimum 5 years of experience selling technology services, Proven success selling to CXO and VP levels, Experience selling data center, cloud, collaboration, and network infrastructure solutions, Ability to prospect, qualify leads, and close new accounts, Experience with Managed Accounts, Strong communication and presentation skills, Ability to travel up to 30% 📃 Skills: Sales, Cloud, AI, Networking, Infrastructure, Collaboration, DataCenter, E-business, Forecasting, AccountManagement, Prospecting, LeadManagement 🏢 Description: Overview **Candidates MUST BE geographically located within the Baltimore-Washington metropolitan area or Northern Virginia with a willingness to work on-site in the office one to two days per week.** If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role is for you! Join ePlus as an Account Executive and be a key player in driving technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers. Your Impact The essential functions of this position include: Develop and execute strategic sales plans to drive growth including new account relationships Achieve growth objectives through prospecting, active lead management, and relationship building with Mid-Tier and Fortune 1000 companies Maintain and grow existing client revenues through cross-selling of ePlus core competencies Establish and maintain manufacturer/partner relationships to develop joint sales opportunities Implement an ongoing account management plan, including leveraging all specialized resources Provide monthly forecast and quarterly reviews for assigned territory Travel up to 30% may be required, with the majority limited to the local territory. A smaller portion may involve air travel as needed. Qualifications Proven success selling to Managed Accounts at the CXO and VP levels Minimum of 5 years of experience selling technology services including data center, cloud, collaboration, network infrastructure, and emerging technologies Experience selling AI Solutions and Services is a plus VAR/systems integrator sales and/or direct selling experience with technology OEMs or software companies preferred Knowledge of e-business solutions environment Must demonstrate a strong ability to qualify leads, engage new markets, and successfully close new accounts, driving growth and expanding the customer base Excellent communication, presentation, problem-solving and time management skills Demonstrated ability to leverage subject matter experts (SMEs) to accelerate and enhance the sales process Ability to take initiative, self-motivate, and drive sales success independently Greatly Preferred Experience: 10+ years Commercial Enterprise OR SLED (in the state of Maryland and/or Northern Virginia) technology sales BA/BS in Business, Management, Computer Science or Engineering fields preferred. Why ePlus? At ePlus, we empower businesses with cutting-edge technology solutions that drive real impact. As an Account Executive, you'll be part of a high-performing sales team that helps organizations harness technology to navigate their digital transformation journey and achieve the business outcomes they seek. Here's what sets us apart: Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions. Unlimited Earning Potential – We offer a competitive base salary with uncapped commissions. Exceptional Support – We offer a wide range of resources from across a variety of cross-functional teams (Inside Sales, Pre-Sales Engineers, and other areas) to help you drive sales. Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers. Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance. Career Growth – We offer access to continuous learning and internal mobility opportunities. Supportive Culture – We're proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success. Position Specifics The initial base salary range for this position is expected to be between $80,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure includes variable pay through commissions based on individual sales performance. This means your earning potential can substantially increase based on your sales achievements. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-KB1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

🏢 Summary: Service Desk Analyst I role providing first-line technical support across client environments, including troubleshooting end-user devices, account administration, VPN and application support, and incident management. The position focuses on customer service, operational efficiency, and adherence to security best practices within a managed services environment. 🗂️ Requirements: Experience providing end-user technical support, Basic troubleshooting of Windows and macOS, Familiarity with Active Directory and cloud identity platforms, Basic understanding of TCP/IP networking, Ability to support VPN clients and virtual desktop environments, Knowledge of MFA, endpoint protection, and email security fundamentals, Ability to document and manage tickets accurately, High school diploma or equivalent, Ability to pass state and federal background checks 📃 Skills: Windows, macOS, ActiveDirectory, TCP/IP, VPN, MFA, EndpointProtection, EmailSecurity, Ticketing, Cloud 🏢 Description: About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time. Role & Responsibilities - Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system - Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software - Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments - Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions - Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems - Identify, document, and escalate issues that exceed defined scope following established procedures - Execute documented scripts, workflows, and standard operating procedures - Provide end users with guidance aligned to security best practices and internal documentation - Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required Soft Skill Requirements - Strong customer service orientation with the ability to remain professional under pressure - Clear verbal and written communication skills - Attention to detail in documentation and ticket notes - Ability to follow defined processes while managing multiple tasks in a fast-paced environment - Willingness to learn, accept feedback, and develop technical skills over time Technical Skill Requirements - Experience providing end-user technical support in a professional environment - Basic troubleshooting of Windows and macOS operating systems - Familiarity with user account management in Active Directory and cloud identity platforms - Basic understanding of TCP/IP networking and wired/wireless connectivity - Ability to support common business applications, VPN clients, and virtual desktop environments - Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Preferred Qualifications - Industry-recognized entry-level IT certifications (e.g., CompTIA A+) - Experience working in a ticket-based support or service desk environment - Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information - Participation in an on-call or after-hours support rotation may be required - Valid driver's license and reliable transportation may be required - Periodic local travel to client locations may be required based on business needs - Must be able to successfully pass state and federal background checks - High school diploma or equivalent required Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support the confidentiality, integrity, and availability of the systems managed. Please Note RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. Equal Opportunity Employer RedHelm provides equal employment opportunity to all persons regardless of protected characteristics under federal, state, or local law and will provide reasonable accommodations for qualified individuals with disabilities. Why Join Us This role offers opportunities to work on complex IT and cybersecurity challenges within a growing technology environment. Benefits include medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays, along with opportunities for professional growth and development.

🏢 Summary: Service Desk Analyst I role providing end-user technical support across client environments, including troubleshooting devices, managing user accounts, and supporting networking, VPN, and virtual desktop solutions. The position focuses on incident resolution, customer service, documentation, and adherence to security best practices in a managed services environment. 🗂️ Requirements: Experience providing end-user technical support, Basic troubleshooting of Windows and macOS, Familiarity with Active Directory and cloud identity management, Basic understanding of TCP/IP networking, Ability to support VPN clients and virtual desktop environments, Knowledge of MFA, endpoint protection, and email security, Ability to document and manage tickets accurately, High school diploma or equivalent, Ability to pass state and federal background checks 📃 Skills: Windows, macOS, ActiveDirectory, TCP/IP, VPN, MFA, EndpointProtection, EmailSecurity, Ticketing, Cloud, Networking, VirtualDesktop 🏢 Description: About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time. Role & Responsibilities - Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system - Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software - Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments - Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions - Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems - Identify, document, and escalate issues that exceed defined scope following established procedures - Execute documented scripts, workflows, and standard operating procedures - Provide end users with guidance aligned to security best practices and internal documentation - Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required Soft Skill Requirements - Strong customer service orientation with the ability to remain professional under pressure - Clear verbal and written communication skills - Attention to detail in documentation and ticket notes - Ability to follow defined processes while managing multiple tasks in a fast-paced environment - Willingness to learn, accept feedback, and develop technical skills over time Technical Skill Requirements - Experience providing end-user technical support in a professional environment - Basic troubleshooting of Windows and macOS operating systems - Familiarity with user account management in Active Directory and cloud identity platforms - Basic understanding of TCP/IP networking and wired/wireless connectivity - Ability to support common business applications, VPN clients, and virtual desktop environments - Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security Preferred Qualifications - Industry-recognized entry-level IT certifications (e.g., CompTIA A+) - Experience working in a ticket-based support or service desk environment - Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered Additional Information - Participation in an on-call or after-hours support rotation may be required - Valid driver's license and reliable transportation may be required - Periodic local travel to client locations may be required based on business needs - Must be able to successfully pass state and federal background checks - High school diploma or equivalent required Information Security Commitment This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support commitment to maintaining the confidentiality, integrity, and availability of the systems managed. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. Benefits - Medical, dental, and vision coverage - 401(k) program - Paid time off - Floating holidays - Paid holidays - Opportunities for career growth and professional development

🏢 Summary: Full-time Management Analyst I role supporting the Department of State’s Overseas Citizens Services with data analysis, financial tracking, regulatory documentation, crisis response support, and web/content management. The position involves extensive use of Microsoft tools, databases, and consular systems to produce reports, manage projects, and support Tier II/III call center operations. Requires Secret clearance and strong experience in office-based analytical and project support functions. 🗂️ Requirements: U.S. Citizenship, High School Diploma, 3 years office environment experience, Active Secret security clearance, Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook), Ability to produce error-free official documents, Experience with data analysis and financial reporting, Experience managing databases and spreadsheets 📃 Skills: Excel, Access, SharePoint, Word, PowerPoint, Outlook, CWSS, ACS, CTF, ATS, CLASSNET, STEP, ConsularOne, WebEditing, Databases 🏢 Description: Position Summary: Management Analyst I to support the Department of State (DOS), Bureau of Consular Affairs (CA) Overseas Citizens Services (OCS). Essential Job Functions: Support OCS staff with research analysis as directed. Gather, maintain, and manage information from Microsoft suite tools (Access, SharePoint, etc.), proprietary systems, or other sources for statistical and financial reports. Analyze methodologies for efficient and effective data collection. Provide recommendations to solve problems and streamline processes. Create, format, and maintain documentation for presentations. Assist in gathering and analyzing communications with U.S. citizens abroad, U.S. Embassies and Consulates, U.S. Congress, and the public. Communicate information through oral presentations, email, SharePoint, web, and webinars in accordance with Department of State guidelines. Perform special projects including public service initiatives, oversight of OCS web content (travel.state.gov, Consular Affairs Intranet, CLASSNET), and program planning. Summarize and organize public comments on proposed Federal regulations. Assist in drafting regulatory notices, explanatory publications, and preparing regulations for publication. Prepare 7 FAM draft revisions using Department drafting templates and tools. Support crisis management by responding to inquiries, providing statistics and reports, and delivering presentations. Recommend solutions on financial issues and coordinate with the Government Financial Manager. Track authorizations, transfers, and disbursements of program funding. Analyze financial data and spending trends. Provide relationship management, data analysis, process design, and full project lifecycle management. Create project management tools including charters and schedules. Manage Intranet materials and guide 24/7 call center resources. Assist with OMB information collection approval processes and preparation of Supporting Statements and Legal Authorities. Create dynamic spreadsheets and Access databases with case statistics and graphs. Collect quantitative data from the Consular Workload Statistics System (CWSS). Update Consular Affairs website resources using web-editing software. Draft and analyze IT requirements for OCS systems including ACS, IPCA modernization, STEP enhancements, web-based ATS, and Consular One. Provide paralegal support in areas including family law. Develop user training materials for ATS, Complaint Registry, and other systems. Produce Hague certificates for immigration and emigration cases. Support stakeholder outreach and presentations. Provide Tier II and Tier III call center support during crises and emergencies. Enter and triage information in databases including Excel, ACS, CTF, and other CA systems. Provide after-hours emergency support as required. Perform other duties as assigned. Minimum Required Qualifications: U.S. Citizenship required. High School Diploma required. Three (3) years of experience in an office environment required. Secret security clearance required. Proficiency in Microsoft Office (Word, PowerPoint, Excel, SharePoint, Outlook). Ability to type error-free final documents for senior leadership and government officials. Excellent organizational, communication, and customer service skills. Benefits: Competitive compensation. Flexible benefits package including Medical, Vision, and Dental Insurance. Paid Time-Off and Company Paid Holidays. 401K. Personal Development and Learning Opportunities. Proposed salary range: $75,000 - $84,000.

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: Senior Software Engineer I role focused on building and maintaining large-scale data platforms, pipelines, and AI-driven applications for measurement and reporting in the AdTech space. The position involves developing scalable batch and real-time data systems, backend services, and agentic AI solutions, with occasional frontend work. On-site presence is required four days per week in Manhattan or Denver. 🗂️ Requirements: Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related field, 5+ years of experience in data engineering or software engineering, Experience building large-scale data pipelines and distributed data processing systems, Proficiency in Python, Proficiency in SQL, Experience with modern data platforms (e.g., Spark, Kafka, Airflow, Snowflake, BigQuery, Redshift, Databricks), Strong knowledge of data modeling, data warehousing, and data lakes, Experience with relational and NoSQL databases, Experience with AWS, Azure, or Google Cloud, Experience building APIs and backend services, Familiarity with Generative AI, AI agents, RAG, and orchestration frameworks, Experience writing unit, integration, and end-to-end tests, Ability to work on-site 4 days per week in Manhattan or Denver 📃 Skills: Python, SQL, Spark, Kafka, Airflow, Snowflake, BigQuery, Redshift, Databricks, MySQL, PostgreSQL, MongoDB, Redis, AWS, Azure, GCP, APIs, LLM, RAG, LangChain, LangGraph, CrewAI, AutoGen, Scala, PySpark, Docker, Kubernetes, React, TypeScript, CI/CD 🏢 Description: We require people to be on-site, 4 days/week at our Manhattan or Denver office and are unable to offer relocation support. The Opportunity We are seeking a talented and motivated Senior Software Engineer I to join our Measurement and Reporting team. We enable our clients to visualize their impact across different verticals and empower our sales and operations teams to identify opportunities and address shortcomings during campaign execution. You will primarily work on designing, building, and maintaining large-scale data platforms and pipelines that power our reporting, analytics, and AI-driven solutions. In addition, you will contribute to the development of agentic AI applications that help automate workflows, enhance operational efficiency, and unlock new capabilities across the organization. You may also occasionally work on frontend applications to deliver end-to-end solutions and improve user experiences. If you're passionate about building scalable data systems, leveraging AI technologies, and solving complex engineering challenges at scale in the AdTech space, we want to hear from you! Responsibilities - Design, develop, deploy, and maintain scalable data pipelines, ETL/ELT workflows, and data processing systems supporting reporting, analytics, and machine learning applications. - Build and optimize batch and real-time data processing solutions using modern data engineering frameworks and cloud-native technologies. - Design and maintain data models, data warehouses, and data lakes to ensure high-quality, reliable, and accessible data. - Develop and maintain integrations between internal and external systems, ensuring efficient data movement and consistency across platforms. - Build and enhance agentic AI applications, leveraging LLMs, AI agents, orchestration frameworks, and automation workflows to solve business problems. - Collaborate with product, analytics, operations, and engineering teams to identify opportunities for AI-driven automation and intelligent decision-making. - Contribute to backend services and APIs that support data products, reporting applications, and AI-powered solutions. - Occasionally develop frontend features and dashboards to support internal and customer-facing applications. - Monitor, troubleshoot, and optimize data pipelines and AI systems for performance, reliability, scalability, and cost efficiency. - Implement data governance, quality checks, monitoring, and observability practices to ensure data integrity and operational excellence. - Conduct code reviews, provide constructive feedback, and promote engineering best practices across the team. - Mentor junior engineers and contribute to a culture of continuous learning, innovation, and technical excellence. Requirements - Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related field. - 5+ years of experience in data engineering, software engineering, or a related technical role. - Strong experience building and maintaining large-scale data pipelines and distributed data processing systems. - Proficiency in Python and SQL, with experience developing production-grade data solutions. - Experience with modern data platforms and technologies such as Databricks, Spark, Kafka, Airflow, Snowflake, BigQuery, Redshift, or similar technologies. - Strong understanding of data modeling, data warehousing, and data lake architectures. - Experience working with relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, Redis). - Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. - Experience building APIs and backend services. - Familiarity with Generative AI technologies, AI agents, prompt engineering, retrieval-augmented generation (RAG), and agent orchestration frameworks. - Demonstrated ability to stay current with AI tools and emerging technologies, with a strong aptitude for rapidly learning and adopting new frameworks. - Proficiency in writing and maintaining unit tests, integration tests, and end-to-end tests. - Ability to coordinate and work with contractors/consultants while owning the quality and delivery of assigned projects. Preferred - Familiarity with AdTech. - Experience with Scala/PySpark and distributed data processing frameworks. - Experience with Databricks and Delta Lake. - Experience building production AI applications using frameworks such as LangGraph, LangChain, CrewAI, AutoGen, or similar technologies. - Familiarity with vector databases and semantic search technologies. - Experience with CI/CD pipelines and Infrastructure as Code. - Familiarity with containerization (Docker) and orchestration platforms (Kubernetes). - Exposure to frontend technologies such as React, TypeScript, or modern JavaScript frameworks. - Experience with observability, monitoring, and data quality tools. Compensation Range: $135K - $220K Additional Compensation Details: Tier 2 (all other U.S. Locations outside of Tier 1) Salary: $135K – $192.5K Bonus: Offers Bonus Tier 1 (San Francisco Bay Area, New York City Tri-State Area, Los Angeles Metro Area, and Seattle Metro Area) Salary: $154K – $220K Bonus: Offers Bonus

🏢 Summary: Customer-facing pre-sales Solutions Architect role supporting service provider customers in the Northeast, focused on high-end routing and optical networking architectures. The position involves designing next-generation MPLS and optical transport solutions, leading technical engagements, and developing BOMs and SOWs in close alignment with sales. Requires deep expertise in routing platforms, optical technologies, and service provider network design. 🗂️ Requirements: Geographically located in the Northeast United States, 5+ years in telecommunications or service provider engineering roles, Extensive hands-on experience with high-end routing platforms (Cisco, Juniper, Nokia, or Ciena), Strong background in optical networking technologies (DWDM, OTN, ROADMs), Deep protocol-level knowledge of BGP, MPLS, IS-IS, OSPF, EVPN, Experience designing and deploying large-scale service provider networks, Pre-sales engineering experience including OEM/platform selection and SOW development, Experience responding to RFPs/RFIs/RFQs, College degree or equivalent work experience 📃 Skills: SR-MPLS, EVPN, DWDM, ROADM, OTN, BGP, MPLS, IS-IS, OSPF, Cisco, Juniper, Nokia, Ciena, ASR9000, NCS5500, MX, PTX, ACX, 7750SR, 7950XRS, 7250IXR, SAOS 🏢 Description: Overview *Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA)* The Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to support telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures. Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs). The Solutions Architect will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, OEM and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements. This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities. Your Impact The essential functions of this position include: - Provide technical expertise and credibility to the account team on designated focus areas - Conduct customer presentations on value proposition and technical solution sets for assigned accounts - Assist sales account managers with account planning related to hardware, software, and services opportunities - Assist with project management for complex presales engagements - Complete technical sections for RFP/RFI/RFQ responses - Collect customer business and technical requirements and determine recommended solutions - Develop solution architecture and detailed line-item configurations and bills of material (BOMs) - Develop proposals and presentations of recommended solutions - Assist with technical scoping and review for Statements of Work (SOWs) - Act as liaison to customer technical staff regarding solution and implementation specifics - Act as liaison between sales and professional services teams to vet solution recommendations and complete technical SOW sections - Act as technical liaison with field OEM sales and technical teams - Mentor junior sales account managers on opportunity management and technical solution sets - Conduct knowledge transfer sessions on solution updates and implementation lessons learned - Support resolution of customer satisfaction issues related to technical solutions and deployments - Assist in developing customer recovery plans when needed - Identify candidate solution areas for development or investment - Complete required training and maintain relevant certifications - Assist with improving procedures and functions - Ensure coverage for in-process opportunities when out of office - Participate in weekly team planning calls - Complete administrative tasks such as expenses and time reporting in a timely manner - Travel up to 50% as required Qualifications Technical Expertise: Extensive hands-on experience with one or more of the following high-end routing platforms (or equivalent): - Cisco ASR 9000 / 1000 Series, NCS 5500 Series - Juniper MX, PTX, and ACX Series - Nokia 7750 SR, 7950 XRS, and 7250 IXR Series - Ciena SAOS platforms Strong background in optical networking technologies: - DWDM (Dense Wavelength Division Multiplexing) - OTN (Optical Transport Network) - ROADMs (Reconfigurable Optical Add-Drop Multiplexers) Deep protocol-level knowledge including: - BGP - MPLS - IS-IS - OSPF - EVPN - Proven ability to integrate routing and optical technologies into cohesive network solutions - Practical experience designing and deploying large-scale networks for service providers Pre-Sales Background: - Direct involvement in OEM and platform selection - Demonstrated success in developing Statements of Work (SOWs) - Experience working in 1:1 alignment with an Account Executive Professional Experience: - Technical proposal development - Solution presentations and product demonstrations - Response to RFPs and RFIs - Minimum 5+ years in telecommunications or service provider engineering roles - College degree or applicable work experience - Certifications in applicable technology preferred - Excellent written communication skills - Strong attention to detail - Excellent oral presentation skills Position Specifics The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, compensation may include commissions and discretionary bonuses. A full range of medical, financial, and other benefits are offered, including 401(k) eligibility, employee stock purchase program, and paid time off such as vacation, sick time, and personal leave, dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, the employee will be in an at-will position. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. Reasonable accommodations are provided in accordance with relevant laws to support success in this position.

🏢 Summary: The role involves providing Tier I technical support for a global network infrastructure, focusing on incident diagnosis, triage, and resolution to ensure continuous IT service availability. The position supports large-scale distributed systems and requires active participation in operations and service ownership to prevent or mitigate outages. 🗂️ Requirements: Experience in Tier I technical support for network infrastructure, Working knowledge of internetworking and telecommunications, Understanding of OSI model, Knowledge of network protocols, Experience with network/distributed services, Ability to perform incident triage, Experience in international IT environment, CCNA certification or equivalent knowledge 📃 Skills: Networking, Telecommunications, OSI, TCP/IP, DNS, DHCP, Routing, Switching, CCNA, ITIL 🏢 Description: If you would like to make an impact with your work while being supported by smart and motivated colleagues come find your next opportunity with us! Thanks to our global reach we can help you get where you want to go. In this role you will be responsible for providing technical support for Citibank’s global infrastructure, including diagnosing and solving incidents and problems related to the functioning of Citi infrastructure. As Infrastructure Analyst you will run IT Services coverage within Citi infrastructure to reduce or mitigate any actual or potential outage to our supported businesses. Responsibilities: Responsible for providing Tier I technical support for Citibank’s global network including diagnosing and solving incidents and problems related to the functioning of Citi network infrastructure. We will work together with the multiple functions to ensure proper performance of the processes running within one of the biggest IT environments all over the world. This will include direct engagement into operations including immediate notifications for critical issues and acting as the service owner. You will have the opportunity to develop in the field of communication thanks to cooperation with employees at various levels in different regions of the world and from a wide range of global IT and business. Key to your success will be impeccable process fulfilment and continuous service delivery as this is our highest priority. Perform incident triage functions. Requirements: Conduct in a dynamic environment with a fluctuating potentially voluminous operational workload. High-reaching and with dedication towards continual growth and self-improvement. Working knowledge of internet working and telecommunications will help you in being successful. Background in operating network/distributed services within international dynamic environment. Understanding of OSI model, servers and network protocols. Industry specific certifications – CCNA or adequate knowledge would be an advantage. Effective written and verbal communication skills In return, we offer: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 90 440,00 zł - 142 960,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.