Management Analyst Level 1 (OCS)

Position Summary

Management Analyst I to support the Department of State (DOS), Bureau of Consular Affairs (CA) Overseas Citizens Services (OCS).

Essential Job Functions

• Support OCS staff with research analysis as directed.
• Gather, maintain, and manage information from Microsoft suite tools (Access, SharePoint, etc.), proprietary systems, or other sources for statistical and financial reports.
• Analyze methodologies for efficient and effective data collection.
• Provide recommendations to solve problems and streamline processes.
• Create, format, and maintain documentation for presentations.
• Assist in gathering and analyzing communications with U.S. citizens abroad, U.S. Embassies and Consulates, U.S. Congress, and the public.
• Communicate information through oral presentations, email, SharePoint, web, and webinars in accordance with Department of State guidelines.
• Perform special projects including public service initiatives and oversight of OCS web content (travel.state.gov, Consular Affairs Intranet, CLASSNET).
• Summarize and organize public comments on proposed Federal regulations.
• Assist in drafting regulatory notices, explanatory publications, and preparing regulations for publication.
• Prepare 7 FAM draft revisions using Department drafting templates and tools.
• Support crisis management by responding to inquiries, providing statistics and reports, and delivering presentations.
• Recommend solutions on financial issues and coordinate with the Government Financial Manager.
• Track authorizations, transfers, and disbursements of program funding and analyze spending trends.
• Provide data analysis, process design, and full project lifecycle management support.
• Create project management tools including charters and schedules.
• Manage Intranet materials and guide 24/7 call center resources.
• Assist with OMB information collection approval processes and preparation of Supporting Statements and Legal Authorities.
• Create dynamic spreadsheets and Access databases with case statistics and graphs; collect data from Consular Workload Statistics System (CWSS).
• Update Consular Affairs website resources using web-editing software.
• Draft and analyze IT requirements for OCS systems including ACS, STEP, ATS, CLASSNET, and Consular One.
• Provide paralegal support in areas including family law.
• Develop user training materials for ATS and other systems.
• Provide Tier II and Tier III call center support during crises and emergencies and enter information into databases (Excel, ACS, CTF).
• Provide after-hours emergency support as required.
• Perform other duties as assigned.

Minimum Required Qualifications

• U.S. Citizenship required.
• High School Diploma required.
• Three (3) years of experience in an office environment required.
• Secret security clearance required.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, SharePoint, Outlook).
• Ability to type error-free final documents for senior leadership and government officials.
• Excellent organizational, communication, and customer service skills.

Benefits

• Competitive compensation.
• Flexible benefits package including Medical, Vision, and Dental Insurance.
• Paid Time-Off and Company Paid Holidays.
• 401K.
• Personal Development and Learning Opportunities.
• Proposed salary range: $75,000 - $84,000.