Implementation Project Manager

🏢 Summary: The offer is for a Staff Software Engineer role focused on leading high-impact projects, shipping production code from day one, and shaping technical direction within a healthcare technology platform. The position involves full-stack development, mentoring engineers, and influencing product and technical roadmaps. It requires strong ownership, autonomy, and collaboration across cross-functional teams. 🗂️ Requirements: 8+ years of software engineering experience, Experience leading and mentoring engineering teams, Experience in startup environment, Hands-on experience across frontend and backend systems, Experience with platform, services, data, or cloud infrastructure, Strong technical foundation, Ability to define and deliver technical solutions, Strong cross-functional collaboration skills 📃 Skills: Python, Django, React, JavaScript, TypeScript, Cloud, APIs, Databases 🏢 Description: About Medallion: At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That's why we've built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes. As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine's 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we're on a mission to transform healthcare at scale. We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.About the role As a Staff Software Engineer, you will work closely with senior members of the team on a variety of high-impact projects, shipping production code during your very first week, getting steady exposure to a broad set of technologies, and rapidly taking on more responsibility. Expect to work with full autonomy, affect the company roadmap, and ship features that make a meaningful impact on the healthcare system. All on a supportive and experienced team of engineers, PMs, and designers. This role reports to one of our Engineering Managers and base compensation for this role may land between $190,000-$240,0000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level. What you'll do Work on meaningful projects with business impact from your very first day. Scope and lead large projects, addressing ambiguity, creating plans, and ensuring technical excellence Help develop the team roadmap, balancing key technical and product tradeoffs Teach and mentor members of the engineering team, constantly modeling how great software should be developed Work within our tech stack, which includes Python and Django on the backend, and React, JavaScript, and TypeScript on the frontend Write a lot of code :) Requirements: Have 8+ years of experience as a software engineer Experience mentoring and leading teams, ideally in a startup environment Have worked in multiple functional areas – frontend, backend, platform, services, data, or cloud infrastructure. Have a strong technical foundation Strong ability to work cross functional to help define, build and deliver on product and tech objectives Care deeply about both technical success and product success Excellent communication skills #LI-Remote

🏢 Summary: Product Management role owning the strategy, roadmap, and delivery of a portfolio of healthcare operations products focused on automation, integrations, and AI-driven internal tools. The position drives cross-functional execution to launch new capabilities, improve workflow efficiency, and achieve measurable business outcomes. Compensation includes base salary, equity, and benefits. 🗂️ Requirements: 5+ years of Product Management experience, Experience building products that automate manual workflows, Experience working in cross-functional environments (operations, GTM, legal/regulatory), Experience in enterprise software product management, Experience managing products with services and operational components 📃 Skills: ProductManagement, Roadmapping, Automation, WorkflowAutomation, EnterpriseSoftware, SaaS, Analytics, AI, Integrations 🏢 Description: About the role: Medallion eliminates manual work by automating tedious back office processes. In addition to the user platform, underpinning the largest products are powerful internal tools, integrations, automations, and AI that dramatically impact the speed, reliability, and efficiency of these processes. You will own the strategy and development of a portfolio of Medallion's products and associated business outcomes. This base compensation for this role may land between $160,000-$210,000. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including market data, geographic location, skills, qualifications, experience, and level. Core Responsibilities: Ownership: - Own the strategy and roadmap for a portfolio of customer applications and the associated business outcomes Strategy: - Develop and maintain a 6-12 month roadmap that reflects the latest technology developments as well as active input from customers and internal stakeholders Execution & impact: - Collaborate with engineers, designers, other PMs, and cross-functional partners to ensure the timely execution of new products and features and deliver the business outcomes driving the investment Rollout: - Work with product marketing and other internal teams to ensure the successful packaging and rollout of new capabilities Analytics: - Develop and refine frameworks for measuring key product and adoption metrics Requirements: - 5+ years in a Product Management role - Experience building products that automate manual workflows - Experience working on a product with significant cross-functional partnership including operations, GTM, and legal/regulatory - Experience in enterprise software product management, especially products with a services and operational component Plusses: - Healthcare domain expertise and experience - Experience building and launching net new products

🏢 Summary: Opportunity for an experienced Product Owner (Client Implementations) to lead client-specific implementation and integration projects within healthcare EDI and electronic payments. The role combines product ownership and technical project management, acting as the liaison between stakeholders and engineering to deliver well-defined, on-time solutions. Focused on healthcare transactions, APIs, and system integrations in an Agile environment. 🗂️ Requirements: 7+ years experience as Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager, Experience working with engineering teams in Agile environments, Experience managing client-facing or implementation-driven projects, Ability to manage multiple concurrent projects and stakeholders, Experience with Jira, Confluence, Monday.com or similar tools 📃 Skills: Jira, Confluence, Monday.com, EDI, ANSI, X12, REST, JSON, XML, APIs, Guidewire, ClaimCenter, ContactManager, Webhooks, Middleware, Postman, SQL, CSV 🏢 Description: About the Role This is a great opportunity to join a growing company helping to transform the healthcare technology industry as our Product Owner (Client Implementations). In this role, you will participate in the implementation and integration for our customers and delivery of numerous products that are changing the face of electronic billing, electronic payments, and secure services for Property & Casualty and Healthcare payers and providers nationally. Join our engineering team building solutions that power healthcare EDI transactions. The Product Owner (Client Implementations) serves as the central point of coordination between internal stakeholders and engineering teams for client-specific projects. This role combines product ownership and technical project management responsibilities to ensure that implementation efforts are well-defined, properly scheduled, and efficiently delivered. This role translates business requirements into actionable engineering work, manages delivery timelines, and ensures successful client outcomes. What You'll Do Project Planning & Scheduling - Develop and maintain implementation timelines, milestones, and deliverables - Coordinate closely with engineering leads on capacity planning and work sequencing - Track progress and proactively manage blockers, scope changes, and delivery risks Engineering Liaison & Intake Management - Serve as the primary interface between internal stakeholders and engineering teams - Triage incoming requests and ensure requirements are well-defined and documented before reaching engineering - Protect the engineering team's focus by reducing ad hoc interruptions and unclear requests - Escalate only prioritized, well-scoped work items to engineering Stakeholder Management - Communicate status, timelines, risks, and trade-offs to internal stakeholders - Set and manage expectations around scope, delivery timing, and dependencies - Align cross-functional teams, including Sales, Customer Success, Operations Implementation Ownership - Ensure requirements are complete, validated, and aligned with platform capabilities - Identify gaps, dependencies, and risks early in the implementation lifecycle - Continuously identify opportunities to improve processes, delivery efficiency, and team effectiveness BRD Review & Translation - Review Business Requirements Documents (BRDs) for clarity, feasibility, and completeness - Translate BRDs into detailed user stories, tasks, and acceptance criteria - Partner with engineering to ensure requirements are technically actionable and implementation-ready What You'll Need - 7+ years of experience as a Product Owner, Technical Project Manager, Business Analyst, or Implementation Manager - Experience working directly with engineering teams in Agile environments - Strong background in managing client-facing or implementation-driven projects - Proven ability to manage multiple concurrent projects and stakeholder groups - Experience with tools such as Jira, Confluence, Monday.com, or similar Nice to Have - Familiarity with EDI integrations, including ANSI X12 transaction sets (e.g., 837, 835, 275, 277, 999) - Working knowledge of APIs (REST, JSON/XML, authentication methods) and ability to interpret API documentation - Working knowledge of the Guidewire platform, mainly Claim Center and Contact Manager - Understanding of system integration patterns (webhooks, middleware, batch vs real-time processing) - Experience with data formats and mapping (JSON, XML, CSV) and validating data flows - Solid understanding of the Agile SDLC and working in sprint-based development environments - Ability to use API testing tools (e.g., Postman) for validation and troubleshooting - Basic knowledge of SQL or data querying for troubleshooting and validation Benefits - Base salary range: $110,000—$130,000 USD - Performance-based bonuses - Medical, dental, and vision coverage - 401(k) with company match - Paid time off and additional benefits

🏢 Summary: Technical Solutions Manager responsible for onboarding enterprise customers by leading complex data migrations and building integrations into the platform. The role focuses on designing and executing end-to-end ETL processes, developing SQL and Python-based automation, and collaborating cross-functionally to ensure successful implementations. You will work hands-on with large, complex datasets and create scalable integration solutions to support workflow automation. 🗂️ Requirements: 6+ years of experience in data modeling and/or data migration with complex datasets, 4+ years of experience working directly with enterprise clients, Proven ability to write complex SQL queries, Proven ability to write Python scripts from scratch, Experience building bi-directional integrations between external and internal systems, Experience designing and optimizing end-to-end ETL processes, Familiarity with relational databases (PostgreSQL, MySQL, SQL Server, or Oracle), Experience managing multiple complex data projects simultaneously 📃 Skills: SQL, Python, ETL, PostgreSQL, MySQL, SQLServer, Oracle, DataModeling, DataMigration, DataPipelines, Integrations, SaaS 🏢 Description: About the role: As a Technical Solutions Manager your primary responsibility will be getting our Enterprise customers successfully onboarded onto the Medallion platform. You will directly build integrations, migrate large data into Medallion and develop documentation and tools to make these processes more efficient as the business grows. As part of your role, you will engage hands-on with customers during a critical phase in their customer journey and collaborate with colleagues in Customer Success, Operations, EPD, and Sales. You will work with complex and varied client data models, quickly assess data quality, and build tailored solutions to meet each client's migration needs. You will also build evergreen integrations between internal and external systems to support workflow automation. This role reports to the Head of Technical Solutions. Base compensation may land between $110,000-$140,000. In addition to base salary, equity and benefits are offered as part of the total compensation package. Responsibilities: - Support largest customers to strategize how they will migrate their existing data to the platform - Own the end-to-end data migration process, including data extraction from legacy systems, cleansing, transformation, and loading into target platforms - Engage directly with clients or stakeholders to gather data requirements, resolve data discrepancies, and communicate migration progress or risks - Become the SME on customers' data while tracking milestones throughout the implementation - Build evergreen integrations from scratch to support the automation of workflows - Write SQL queries for data extraction, transformation, and reporting, with a focus on clean, maintainable code - Work with complex and varied client data models, quickly assess data quality, and build tailored solutions to meet each client's migration needs - Set customer expectations and timelines, perform data validation, and migrate complex datasets into the platform - Identify blockers that could delay an implementation and partner with internal and external teams to resolve them - Build Python-based automation scripts for data ingestion, transformation, reconciliation, and migration validation - Partner with the EPD team to productize repetitive aspects of implementations that can be automated Requirements: - 6+ years of experience in data modeling and/or migration, ideally with complex data sets - 4+ years of experience working directly with enterprise clients - Proven experience writing complex SQL queries and Python scripts, not just modifying existing code - Ability to build bi-directional integrations between external and internal platforms - Ability to design, build, and optimize queries and data pipelines end-to-end, including ETL processes - Familiarity with relational databases (PostgreSQL, MySQL, SQL Server, or Oracle) in a migration or data pipeline context - Experience coordinating multiple complex data projects simultaneously

🏢 Summary: The Implementation Manager leads end-to-end client implementations across PBM and healthcare navigation services, owning project delivery from kickoff through transition to client success. The role focuses on managing cross-functional teams, coordinating data integrations, mitigating risks, and ensuring seamless client launches. It combines project management, healthcare domain expertise, and technical data integration capabilities with AI-enabled workflow optimization. 🗂️ Requirements: Bachelor's degree in Business Administration, Healthcare Management, Information Technology or related field (or equivalent experience), 2-5 years of project management experience in healthcare navigation or healthcare IT implementation, Strong understanding of PBM and/or healthcare navigation industry practices and regulatory considerations, Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers, Ability to manage multiple complex projects simultaneously, Proficiency in project management tools (Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce or similar), Experience setting up data feeds and integrations, Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Familiarity with AI productivity tools and applying them in workflows 📃 Skills: Smartsheet, Monday.com, MicrosoftProject, Jira, Salesforce, Excel, AI, DataIntegration, ProjectManagement, PBM, HealthcareIT 🏢 Description: ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. As an Implementation Manager, you are often the first real experience a client has with the services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU'LL DO: Project Planning and Execution - Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. - Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. - Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. - Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management - Serve as the primary point of contact for clients throughout the implementation phase. - Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. - Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. - Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed. - Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. Risk Management and Problem Solving - Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. - Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. - Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. Documentation and Reporting - Document business requirements, project plans, and implementation decisions with a high standard of accuracy. - Prepare and present clear status reports and performance updates for internal leadership. - Ensure all implementation artifacts are maintained for compliance, audit, and future reference. Technical Proficiency - Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more. - Work closely with the data and engineering team to improve systems and processes used during the implementation process. - Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed. AI-Enabled Workflows - Actively incorporate AI tools into daily workflow, from project documentation and status reporting to client communication drafting and data summarization. - Contribute to evolving approaches to AI adoption in implementation workflows and share learnings and best practices with the broader team. - Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle. WHO YOU ARE: - Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience). - 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation. - Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations. - Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers. - Strong analytical and problem-solving skills with sharp attention to detail. - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment. - Excellent communication skills, written and verbal, with the ability to interact confidently with clients, vendors, and senior leadership. - Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms. - Technical proficiency in setting up data feeds and Excel experience is a plus. - Familiarity with AI productivity tools and demonstrated interest in incorporating them into operational workflows. COMPENSATION: $100,000-125,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: The Implementation Manager leads end-to-end client implementations across PBM and healthcare navigation service lines, owning project delivery from kickoff through transition to steady-state support. The role manages cross-functional teams, client communication, risk mitigation, data integrations, and documentation while ensuring seamless launches. It also incorporates AI-enabled workflows to enhance reporting, documentation, and implementation efficiency. 🗂️ Requirements: Bachelor's degree in Business Administration, Healthcare Management, Information Technology or related field (or equivalent experience), 2-5 years of project management experience in healthcare navigation or healthcare IT implementation, Strong knowledge of PBM and/or healthcare navigation industry practices and regulations, Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers, Ability to manage multiple complex projects simultaneously, Proficiency in project management tools (Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce or similar), Experience setting up data feeds, Strong analytical and problem-solving skills, Excellent written and verbal communication skills, Familiarity with AI productivity tools 📃 Skills: Smartsheet, Monday.com, MicrosoftProject, Jira, Salesforce, Excel, AI, DataIntegration, ProjectManagement 🏢 Description: ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. As an Implementation Manager, you are often the first real experience a client has with the services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU'LL DO: Project Planning and Execution - Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. - Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. - Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. - Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management - Serve as the primary point of contact for clients throughout the implementation phase. - Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. - Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. - Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best practices and historical context as needed. - Conduct post-implementation reviews and lessons-learned sessions to drive continuous improvement. Risk Management and Problem Solving - Proactively identify implementation risks and develop mitigation strategies before they become client-impacting issues. - Monitor project progress across workstreams and make real-time adjustments to keep timelines intact. - Escalate and report critical milestones, blockers, and client satisfaction indicators to leadership. Documentation and Reporting - Document business requirements, project plans, and implementation decisions with a high standard of accuracy. - Prepare and present clear status reports and performance updates for internal leadership. - Ensure all implementation artifacts are maintained for compliance, audit, and future reference. Technical Proficiency - Set up data integrations with benefit administrators, TPAs, EPOs, carriers, and more. - Work closely with the data and engineering team to improve systems and processes used during the implementation process. - Provide ongoing internal and external technical support on implementations in-flight and provide historical support as needed. AI-Enabled Workflows - Actively incorporate AI tools into daily workflow, from project documentation and status reporting to client communication drafting and data summarization. - Contribute to evolving AI adoption in implementation workflows and share learnings and best practices with the broader team. - Leverage AI-assisted tools to synthesize complex implementation data, accelerate documentation tasks, and surface risks earlier in the project lifecycle. WHO YOU ARE: - Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience). - 2-5 years of project management experience, preferably in healthcare navigation or healthcare IT implementation. - Strong understanding of PBM and/or healthcare navigation industry practices, workflows, and regulatory considerations. - Experience working with HR/Benefit Departments, brokers/consultants, TPAs, PEOs, and healthcare carriers. - Strong analytical and problem-solving skills with sharp attention to detail. - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced environment. - Excellent communication skills, written and verbal. - Proficiency in project management tools such as Smartsheet, Monday.com, Microsoft Project, Jira, Salesforce, or similar platforms. - Technical proficiency in setting up data feeds and Excel experience. - Familiarity with AI productivity tools and interest in incorporating them into operational workflows. COMPENSATION: $100,000-125,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Remote AI Lead DevOps Engineer role responsible for defining and executing the MLOps and CI/CD strategy for enterprise AI platforms. The position focuses on architecting secure, compliant, and fully automated ML lifecycle governance, ensuring auditability, reproducibility, and large-scale reliability. The role combines technical leadership with hands-on design of cloud-native, DevSecOps-driven AI infrastructure. 🗂️ Requirements: 8–10 years DevOps or Cloud Engineering experience, Minimum 3 years in technical leadership or architect role, Strong knowledge of end-to-end ML lifecycle, Expertise in CI/CD pipeline design and implementation, Advanced Infrastructure as Code experience, Experience with SAST and DAST implementation, Strong IAM and access control management in cloud, Ability to design observability frameworks for ML systems, Experience with configuration management in multi-cloud environments, Knowledge of database scaling and security, Experience implementing model governance and auditability practices 📃 Skills: MLOps, CI/CD, DevSecOps, Azure, AzureDevOps, GitHubActions, Jenkins, Terraform, CloudFormation, SAST, DAST, IAM, Ansible, Puppet, MySQL, PostgreSQL, MongoDB, Observability, Git 🏢 Description: This is a remote position. We are looking for an AI Lead DevOps Engineer to spearhead the MLOps strategy for our high-impact AI accounts. With 8–10 years of experience, you will provide the technical leadership necessary to design robust, compliant, and highly automated AI platforms. You aren't just managing pipelines; you are architect the entire lifecycle governance—ensuring reproducibility, audibility, and security at an enterprise scale. Key Responsibilities: Strategic Leadership: Provide technical direction for the DevOps squad, defining the CI/CD and MLOps roadmap for the account. Model Governance & Evaluation: Implement automated model evaluation pipelines to track accuracy, precision, and recall metrics in production. Enterprise Security: Lead the DevSecOps strategy, ensuring all AI deployments comply with enterprise security standards and global data regulations. Platform Enablement: Architect self-service platforms that allow ML engineers to deploy models with minimal friction while maintaining strict governance guardrails. Auditability & Reproducibility: Ensure that every ML experiment is fully auditable through sophisticated pipeline and dataset versioning strategies. Mentorship: Mentor senior and junior engineers, driving best practices in automation, IaC, and cloud-native architecture. Requirements 8–10 years of experience in DevOps/Cloud Engineering, with at least 3 years in a technical leadership or architect-level role. Deep understanding of the end-to-end ML lifecycle (training, validation, deployment, and retraining loops). Mastery across Azure DevOps, GitHub Actions, and Jenkins. Expert-level Terraform or CloudFormation skills, including modular architecture and cross-account cloud deployments. Significant experience implementing SAST/DAST tools and managing complex IAM/Access Control frameworks in a cloud environment. Ability to design custom observability frameworks that track model drift, pipeline failures, and infrastructure ROI. Advanced knowledge of configuration management tools like Ansible or Puppet for complex multi-cloud environments. Solid understanding of database scaling and security for MySQL, PostgreSQL, and MongoDB. Understanding of how DevOps practices support responsible AI (e.g., bias tracking and audit logs). Exceptional ability to collaborate with Architects and Data Scientists to translate high-level AI needs into operational reality. Native or C1-level English, with the ability to present technical strategies to senior stakeholders. Benefits Professional training programs Work with a team that’s recognized for its excellence. We’ve been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We’ve also received the Great Place To Work® certification for five years in a row

🏢 Summary: Product Manager role owning and scaling a B2B Client Portal into a self-serve analytics and workflow platform for employer healthcare clients. The position focuses on building dashboards, clinical insight workflows, and structured implementation tools while leading a cross-functional squad. Ideal for an early-career PM with strong analytical skills and experience in healthcare or data-driven SaaS products. 🗂️ Requirements: 2–4 years of product management experience delivering digital products, Experience building or enhancing B2B SaaS products, dashboards, or workflow tools, Strong analytical skills and ability to define and evaluate metrics, Experience shipping products iteratively with engineering and design teams, Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans, Experience building analytics or reporting products, Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement, Experience working with client-facing or operational teams 📃 Skills: SaaS, Analytics, Dashboards, Reporting, ProductManagement, Agile, Backlog, UserStories, Healthcare, PBM, Metrics, Instrumentation 🏢 Description: Location: Remote (EST/CST preferred), NYC area encouraged ABOUT THE ROLE: We're seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway's Client Portal — the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit. The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting. This role will take ownership of the Client Portal and help transform it into a scalable self-serve analytics product that reduces reliance on custom reporting, a structured implementation platform that improves launch transparency and efficiency and a differentiated surface that strengthens client retention and supports sales conversations. You will lead a dedicated squad of 3–4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams. This role is well-suited to an early-career PM (2–4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency. WHAT YOU'LL DO: Own the Client Portal Roadmap - Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale. - Prioritize initiatives that increase portal adoption and engagement across our employer base. - Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset. Build Scalable, Self-Serve Analytics - Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, prior authorization and eligibility escalations, and program impact/ROI. - Translate complex healthcare and pharmacy data into clear, usable product experiences. - Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities. - Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability. Create Actionable Clinical Insights ("Chase Lists") - Partner with clinical teams to develop a prioritized, ranked "chase list" of members based on estimated intervention value. - Provide member context (condition, medication usage) and clinically appropriate alternatives. - Deliver clear explanations that help clinical teams act confidently and consistently. - Ensure outputs are practical for real outreach operations and iterate with fast feedback loops. Improve Implementation & Workflow Efficiency - Create structured implementation tracking experiences that outline required inputs and documentation, provide milestone visibility and launch readiness tracking. - Improve transparency for clients and internal teams. - Streamline document sharing, renewal workflows, and ongoing client collaboration. - Identify operational bottlenecks and convert them into durable product solutions. - Improve implementation efficiency, measured by increased implementations per specialist. Drive Cross-Functional Execution - Translate stakeholder needs into clear requirements, user stories, and measurable success metrics. - Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer. - Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams. - Use product analytics and customer feedback to continuously iterate and improve. WHO YOU ARE: - 2–4 years of product management experience delivering digital products. - Experience building or enhancing B2B SaaS products, dashboards, or workflow tools. - Strong analytical foundation and comfort working with data to define metrics and evaluate impact. - Demonstrated ability to ship iteratively in partnership with engineering and design. - Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans. - Experience building analytics or reporting products. - Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement. - Experience working closely with client-facing or operational teams. EXTRA CREDIT: - Comfortable using data as a storytelling device internally and in customer-facing products. - Ability to bring structure and clarity to complex workflows. - Strong ownership and follow-through. - Collaborative mindset and ability to build trust across teams. - Excited to grow quickly and take on increasing responsibility. COMPENSATION: $140,000 - $160,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Senior Product Lead role focused on owning the roadmap and execution for Bond OS, a healthcare care-delivery platform integrating patient intake, provider workflows, operations, APIs, analytics, and AI/ML capabilities. The position involves leading product strategy, defining platform primitives, collaborating with engineering and design, and driving AI/ML-enabled healthcare workflows with strong operational and technical rigor. The role emphasizes healthcare platform scalability, technical product leadership, and high-quality execution in a fast-moving environment. 🗂️ Requirements: 6+ years product management or product leadership experience, Experience leading complex software products from strategy through launch, Experience with platform, SaaS, healthcare, fintech, logistics, marketplace, or operations software, Technical fluency in APIs, schemas, state machines, data models, permissions, and integrations, Experience with AI/ML product development and evaluation workflows, Strong product specification and technical documentation skills, Experience working with customers or strategic clients, Familiarity with healthcare data standards, Ability to define release gates, auditability, and operational workflows, Experience in fast-moving or small teams 📃 Skills: API, FHIR, HL7, LOINC, SDC, AI, ML, SaaS, Analytics, Schemas, Integrations, Observability, Permissions, Validation, Commerce, Payments, PRDs, Roadmaps, Telehealth, Eprescribing 🏢 Description: About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.Build the operating system for patient-centric care Bond OS is the platform layer for modern care delivery. It connects structured patient intake, longitudinal patient context, provider review, clinic and admin operations, orders, prescriptions, commerce rails, platform APIs, analytics, support workflows, and applied AI/ML into one coherent system. Healthcare delivery is usually fragmented: intake in one place, clinical review in another, ordering and prescription status somewhere else, operations in spreadsheets, support in tickets, and analytics after the fact. Bond OS is built to make those flows work together: one patient context, clear workflows for every role, durable platform primitives, and intelligent assistance where it improves speed, quality, and safety. We are hiring a Product Lead to own the roadmap for Bond OS across product surfaces and platform primitives. This is a senior, hands-on product leadership role for someone who can move between client conversations, patient and provider workflows, technical contracts, data models, operational edge cases, AI/ML release discipline, and crisp execution with engineering and design. Why this role matters Bond OS is entering a new chapter. The core platform is live, the product surface area is expanding, and the opportunity is to make the system more unified, more patient-centric, more operationally powerful, and more intelligent. This role will shape how the platform scales: how intake becomes usable clinical context, how providers and clinic teams move through work, how orders and prescriptions are tracked, how clients understand performance, how APIs and permissions become stronger platform primitives, and how applied AI/ML earns its way into high-consequence workflows. The mandate is clear: turn a powerful care-delivery platform into a sharper operating system. What you will lead Bond OS roadmap Own the product roadmap across the full platform: Patient intake, patient portal, and longitudinal patient context Provider workflows, review queues, clinical decisioning, and safety review Clinic and admin operations, group management, permissions, and oversight Orders, prescriptions, catalog, commerce, payments, promotions, and fulfillment handoffs Platform APIs, integrations, auditability, data contracts, and status models Analytics for operations, outcomes, quality, and performance Applied AI/ML across intake, summarization, triage, drafting, operations, and decision-support context You will set priorities, make tradeoffs, sequence dependencies, and keep the roadmap grounded in client value, patient impact, operational leverage, and engineering reality. Platform primitives Define and protect the core primitives of Bond OS: patient, intake, encounter, decision, order, prescription, catalog item, group, role, permission, audit event, status, and AI artifact. Great product work here makes the platform simpler and more durable. It turns repeated workflows into shared systems, edge cases into explicit states, and client-specific needs into reusable capabilities. Client and user discovery Partner directly with clients, providers, clinic/admin teams, operators, support, design, engineering, and leadership. You will watch real workflows, understand where care delivery breaks down, and translate that signal into product decisions. Discovery should change the roadmap. The goal is not to collect opinions; it is to understand where Bond OS can create measurable leverage for patients, providers, clients, and internal teams. Applied AI/ML product direction AI/ML is a first-class part of Bond OS. The first opportunities include assisted intake summarization, missing-data detection, suggested triage priority, provider-facing drafting, operational intelligence, quality analytics, and decision-support context. You will define which use cases are worth pursuing, what good output means, how model-backed features are evaluated before launch, how humans review or override outputs, how failures are handled, and how performance is monitored after release. The standard is practical and serious: assistive, evaluated, observable, auditable, human-overseen, and suppressible when confidence or safety conditions are not met. Product execution and spec quality Write product specs that engineering and design can execute from. Strong specs should include user goals, role-specific flows, states, API contracts, validation behavior, data requirements, audit/logging needs, i18n requirements, acceptance criteria, rollout plan, and release criteria. For AI/ML-backed features, specs should also define model inputs and outputs, evaluation criteria, red-team cases, confidence and fallback behavior, human review UX, monitoring, and go/no-go thresholds. Product operating cadence Maintain the product source of truth: what is live, what is in flight, what is blocked, what is cut, what depends on what, and what done means. Run a written cadence that gives leadership, clients, and the team clear visibility into decisions, tradeoffs, risks, and progress. What you will do Build and maintain the Bond OS roadmap across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. Translate client, user, clinical, operational, and technical insight into clear product direction. Partner with engineering on API contracts, schemas, state machines, validation behavior, performance, reliability, and integration boundaries. Partner with design on high-craft workflows that reduce cognitive load and make complex care operations feel clear. Prioritize the smallest valuable slices that improve the platform without creating long-term product debt. Lead applied AI/ML product discovery and write the first serious AI/ML PRDs for Bond OS. Define release gates for high-consequence workflows, including safety, auditability, permissions, i18n, test coverage, and operational fallbacks. Communicate roadmap priorities and tradeoffs to internal stakeholders and, where appropriate, strategic clients. Create the product discipline that lets a small, senior team move faster without becoming sloppy. The kind of person who will thrive here You are a systems thinker with strong product taste. You can reason from first principles, write clearly, and turn ambiguity into a concrete sequence of work. You are comfortable with product depth: workflows, APIs, data models, permissions, state machines, and edge cases are part of the job. You care about craft because in healthcare software, clarity is operational leverage. Good hierarchy, clear states, thoughtful defaults, precise language, and reliable fallbacks matter. The best product decisions make the system easier to understand for patients, providers, operators, clients, and engineers. You are also practical. You can hold a big platform vision while shipping small, high-quality slices. You know how to say yes by sequencing and how to say no by explaining tradeoffs. You can work with a lean team and still build something ambitious. Experience we value We care most about judgment, taste, execution, and technical credibility. Strong candidates may bring some combination of: 6+ years of product management or product leadership experience, ideally with ownership of complex software from strategy through launch. Experience building platform, SaaS, healthcare, fintech, logistics, marketplace, developer-platform, operations, commerce, or other high-consequence software. Healthcare, health-tech, telehealth, pharmacy, e-prescribing, care operations, or regulated-data experience. Experience working directly with customers or strategic clients and translating their needs into scalable product capabilities. Technical fluency: API contracts, schemas, state machines, data models, permissions, validation, integrations, observability, and engineering tradeoffs. Strong written communication: PRDs, specs, roadmap memos, technical decision documents, launch plans, and executive updates. Experience with AI/ML product development, especially evaluation, guardrails, human-in-the-loop UX, model observability, red-teaming, drift monitoring, and responsible release processes. Familiarity with healthcare data standards such as FHIR, SDC, HL7, or LOINC. Experience in a small or fast-moving team where product judgment mattered more than process weight. Background in engineering, design, data, operations, clinical workflows, or technical product management. What success looks like First 90 days You understand the Bond OS platform across patient, provider, clinic/admin, order, prescription, commerce, API, analytics, operations, and AI/ML surfaces. The product source of truth is accurate, sequenced, and useful to the team. You have shipped or materially advanced one meaningful cross-surface platform slice through the real quality bar. The next-quarter roadmap has clear priorities, explicit tradeoffs, dependency mapping, and measurable outcomes. The first applied AI/ML capability has a serious product plan: use case, eval set, guardrails, human review, logging, fallback behavior, monitoring, and launch criteria. Clients, users, engineers, design, and leadership can see how your product decisions make the platform clearer. First 12 months Bond OS feels more unified across patient, provider, admin, operations, and client-facing workflows. Intake reliably creates usable downstream context across care, operations, analytics, and AI/ML-assisted workflows. Orders, prescriptions, status, and fulfillment handoffs are clearer and more actionable. The platform has stronger primitives for permissions, auditability, taxonomy, analytics, and operational visibility. Applied AI/ML capabilities are in production or controlled rollout with evidence, oversight, and monitoring behind them. Strategic clients experience Bond OS as a more complete, coherent, and extensible care-delivery platform. How we work Platform first: surface work should strengthen shared primitives, contracts, workflows, and data. Patient context is the spine: intake, decisions, orders, prescriptions, communications, outcomes, analytics, and AI/ML artifacts should accrue to coherent patient context. Small slices, high bar: ship the smallest valuable slice that improves the platform without lowering quality. Contracts matter: API behavior, validation, permissions, audit logs, states, and data contracts are part of the product. AI/ML earns exposure: model-backed features ship with evaluation, guardrails, human oversight, observability, fallback behavior, and monitoring. Written decisions compound: clear product writing keeps a lean team aligned and makes tradeoffs durable. Craft is leverage: the product should feel fast, clear, safe, and intentional under real operational pressure. Hiring process Intro conversation focused on platform scope, product judgment, and role fit. Product leadership conversation around roadmap, tradeoffs, and client/user discovery. Technical product conversation around APIs, data models, workflow states, and execution quality. Paid work sample or case discussion using a redacted Bond OS scenario. Final conversation with leadership. How to apply Send your resume including your LinkedIn profile link. A product artifact is encouraged but not required: a PRD, roadmap memo, technical decision document, launch plan, or case study that shows how you think and write.Pay Range$120,000—$300,000 USDBenefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off that grows with your tenure Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services At The Pharmacy Hub, we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions. The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application. The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.

🏢 Summary: Role focused on improving the effectiveness and predictability of SaaS eCommerce system implementations (OMS) by analyzing and optimizing end-to-end implementation processes. Responsible for identifying bottlenecks, reducing cycle and lead time, increasing throughput, and highlighting product gaps impacting delivery. Works cross-functionally with technical and product teams to enhance implementation standards, KPIs, and continuous improvement practices. 🗂️ Requirements: Experience in eCommerce environment, Experience in B2B/SaaS/OMS/ERP/WMS system implementations or integrations, Process analysis and optimization skills, Knowledge of Value Stream Mapping, Knowledge of Lean methodology, Knowledge of Continuous Improvement practices, Ability to identify product gaps affecting delivery, Ability to analyze implementation KPIs, Experience working with technical teams, Data analysis skills 📃 Skills: eCommerce, SaaS, OMS, ERP, WMS, Integrations, ValueStreamMapping, Lean, ContinuousImprovement, KPI, WIP, Throughput, CycleTime, LeadTime, AzureDevOps, Jira, Excel, GoogleSheets, BI, ISO9001 🏢 Description: O nas Tworzymy własny produkt SaaS dla eCommerce — OMS , który wspiera obsługę zamówień, integracje i automatyzację procesów. Szukamy osoby, która pomoże nam zwiększyć efektywność wdrożeń , skrócić czas dojścia klienta do wartości i wskazywać braki w procesie oraz produkcie, które utrudniają delivery. To nie jest rola dla klasycznego PM-a od statusów. Szukamy osoby, która rozumie eCommerce, wdrożenia i proces . Twoja rola Jako Implementation Excellence Manager będziesz odpowiadać za poprawę skuteczności i przewidywalności wdrożeń. Twoim zadaniem będzie: analiza procesu wdrożeń end-to-end, identyfikacja wąskich gardeł, blokad i reworku, skracanie cycle time / lead time , zwiększanie przewidywalności i throughputu wdrożeń, wskazywanie braków w produkcie, które utrudniają wdrożenia, współpraca z zespołami: Implementation, Support, Product, Development, Connectivity , proponowanie usprawnień w procesie, onboardingu i standardach pracy, definiowanie i monitorowanie KPI procesu wdrożeń. Kogo szukamy Szukamy osoby, która: ma doświadczenie we wdrożeniach systemów B2B / SaaS / eCommerce / OMS / ERP / WMS / integracji , dobrze zna realia eCommerce , potrafi analizować i usprawniać procesy, umie pracować z danymi i wyciągać praktyczne wnioski, potrafi odróżnić problem procesowy od problemu capacity lub braku produktowego, dobrze odnajduje się w pracy między biznesem, klientem i zespołami technicznymi. Must have doświadczenie w środowisku eCommerce doświadczenie we wdrożeniach systemów lub integracji umiejętność analizy i optymalizacji procesów znajomość podejścia typu Value Stream Mapping / Lean / Continuous Improvement umiejętność identyfikowania braków produktowych wpływających na delivery samodzielność i duża sprawczość Mile widziane doświadczenie z OMS, marketplace’ami, kurierami, ERP lub WMS doświadczenie w firmie produktowej znajomość KPI takich jak: WIP, throughput, cycle time, lead time, aging, rework doświadczenie z Azure DevOps, Jira, Excel / Google Sheets, BI doświadczenie z ISO 9001 Co oferujemy wynagrodzenie dostosowane do Twoich kwalifikacji oraz możliwość uzyskania wysokich, atrakcyjnych premii realny wpływ na kluczowy proces w firmie produktowej, możliwość wpływu zarówno na proces wdrożeń , jak i na rozwój produktu , dużą samodzielność, pracę blisko biznesu, produktu i zespołów technicznych. Pracę w 100% zdalną Możliwość poszerzania swoich kwalifikacji i rozwoju w wewnętrznej strukturze firmy Elastyczne dostosowywanie zadań do potencjału pracownika Przestrzeń do wdrażania autorskich pomysłów Dofinansowanie do pakietu medycznego Lux-med Dofinansowanie do pakietu Multi Sport Pracę w pełnym wymiarze godzin od poniedziałku do piątku Literaturę branżową/e-booki zamawianą w odpowiedzi na Twoje oczekiwania Wynagrodzenie & poziom zadań dopasowany do rzeczywistych umiejętności Jesteśmy zgranym zespołem. Jeśli czujesz, że chcesz do nas dołączyć, wyślij nam swoje CV.