Technical Solutions Manager

About the role

As a Technical Solutions Manager your primary responsibility will be getting our Enterprise customers successfully onboarded onto the Medallion platform. You will directly build integrations, migrate large data into Medallion and develop documentation and tools to make these processes more efficient as the business grows.

As part of your role, you will engage hands-on with customers during a critical phase in their customer journey and collaborate with colleagues in Customer Success, Operations, EPD, and Sales. You will work with complex and varied client data models, quickly assess data quality, and build tailored solutions to meet each client's migration needs. You will also build evergreen integrations between internal and external systems to support workflow automation.

This role reports to the Head of Technical Solutions. Base compensation may land between $110,000-$140,000. In addition to base salary, equity and benefits are offered as part of the total compensation package.

Responsibilities

• Support largest customers to strategize how they will migrate their existing data to the platform
• Own the end-to-end data migration process, including data extraction from legacy systems, cleansing, transformation, and loading into target platforms
• Engage directly with clients or stakeholders to gather data requirements, resolve data discrepancies, and communicate migration progress or risks
• Become the SME on customers' data while tracking milestones throughout the implementation
• Build evergreen integrations from scratch to support the automation of workflows
• Write SQL queries for data extraction, transformation, and reporting, with a focus on clean, maintainable code
• Work with complex and varied client data models, quickly assess data quality, and build tailored solutions to meet each client's migration needs
• Set customer expectations and timelines, perform data validation, and migrate complex datasets into the platform
• Identify blockers that could delay an implementation and partner with internal and external teams to resolve them
• Build Python-based automation scripts for data ingestion, transformation, reconciliation, and migration validation
• Partner with the EPD team to productize repetitive aspects of implementations that can be automated

Requirements

• 6+ years of experience in data modeling and/or migration, ideally with complex data sets
• 4+ years of experience working directly with enterprise clients
• Proven experience writing complex SQL queries and Python scripts, not just modifying existing code
• Ability to build bi-directional integrations between external and internal platforms
• Ability to design, build, and optimize queries and data pipelines end-to-end, including ETL processes
• Familiarity with relational databases (PostgreSQL, MySQL, SQL Server, or Oracle) in a migration or data pipeline context
• Experience coordinating multiple complex data projects simultaneously