Service Delivery Optimization Consultant - West Coast

🏢 Summary: Consulting role focused on implementing and optimizing healthcare care management programs for health systems and physician groups. The position leads strategic client relationships, drives clinical and financial outcomes, and oversees program performance across multi-stakeholder healthcare environments with extensive travel. 🗂️ Requirements: Bachelor's degree in healthcare administration, public health, business, nursing, or related field, 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, Proven experience driving clinical and financial outcomes, Experience managing strategic healthcare accounts, Experience coordinating or overseeing service delivery, Experience managing complex multi-stakeholder environments, Ability to analyze performance data and develop actionable insights, Excellent communication and stakeholder management skills, Ability to work in fast-paced and evolving environments, Ability to travel 75% 📃 Skills: Healthcare, PopulationHealth, ValueBasedCare, EHR, Analytics, KPIs, SOPs, CareManagement 🏢 Description: Location: West Coast / Yuma, AZ, Albuquerque, NM, Seattle, WA Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote Job Reports To: Director of Service Delivery Two different comp levels: Engagement Manager OTE up to $210,000, Senior Engagement Manager (additional experience required) OTE up to $275,000 Role Description The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and clients, and ensures that programs drive measurable clinical and financial outcomes. You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams. Key Responsibilities Client Engagement & Relationship Management - Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor. - Pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship. - Develop an understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics. - Operate with high ownership in ambiguous environments, making decisions that move programs forward. Performance Monitoring & Optimization - Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization. - Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement. - Lead continuous optimization efforts to expand program impact and long-term value. Training & Change Management - Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes. Cross-Functional Collaboration - Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience. - Contribute to the development of playbooks, SOPs, and best practices that scale across programs. Requirements - Bachelor's degree in healthcare administration, public health, business, nursing, or related field. - 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care. - Demonstrated track record of driving clinical and financial outcomes and growing strategic accounts. - Proven experience driving performance, revenue targets, net retention rates, or program growth. - Experience coordinating or overseeing service delivery to clients or through external vendors. - Experience managing complex, multi-stakeholder environments across clinical and executive audiences. - Excellent communication, facilitation, and relationship-building skills. - Ability to operate with ownership in fast-paced, evolving environments. - Ability to interpret performance data and develop actionable insights. Preferred Requirements - Experience with provider groups, ACOs, or health systems. - Familiarity with EHR workflows and care management platforms. Our Compensation & Benefits - Engagement Manager OTE up to $210,000. - Senior Engagement Manager OTE up to $275,000. - Medical, dental, and vision coverage for employees and dependents. - Paid maternity leave. - FSA and Dependent Care account options. - 401(k) eligibility after 6 months of full-time employment. - Collaborative, mission-driven work environment. Equal Employment Opportunity The company is an equal opportunity employer committed to creating an inclusive environment for all employees.

🏢 Summary: Consulting role focused on leading healthcare clients through implementation and optimization of AI-driven care management programs. The position combines client relationship management, performance optimization, stakeholder leadership, and cross-functional collaboration to improve clinical and financial outcomes. Requires extensive travel and experience in healthcare partnerships, population health, or value-based care. 🗂️ Requirements: Bachelor's degree in healthcare administration, public health, business, nursing, or related field, 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care, Proven experience driving clinical and financial outcomes, Experience managing strategic accounts and revenue or program growth, Experience coordinating service delivery to clients or external vendors, Experience managing complex multi-stakeholder clinical and executive environments, Ability to interpret performance data and develop actionable insights, Strong communication, facilitation, and relationship-building skills, Ability to work in fast-paced, evolving environments, Ability to travel 75% 📃 Skills: AI, EHR, Analytics, Healthcare, PopulationHealth, CareManagement, KPIs, SOPs 🏢 Description: Location: 30min driving distance of Oakbrook Terrace, IL Job Type: 75% travel (3-4 days a week, local and across different states where the client has sites), 25% remote Job Reports To: Director of Service Delivery Two different comp levels: Engagement Manager OTE up to $210,000 About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Role Description The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations. This role manages relationships with clients, oversees delivery through internal teams and clients, and ensures that programs drive measurable clinical and financial outcomes. You will act as a strategic partner to clients, leading implementations, influencing provider behavior, and optimizing workflows to ensure programs deliver measurable results. This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams. Key Responsibilities Client Engagement & Relationship Management - Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as a strategic advisor. - Pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship. - Develop an understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics. - Operate with high ownership in ambiguous environments, making decisions that move programs forward. Performance Monitoring & Optimization - Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization. - Analyze KPIs including engagement, utilization, quality, and financial performance to identify gaps and drive improvement. - Lead continuous optimization efforts to expand program impact and long-term value. Training & Change Management - Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives. Cross-Functional Collaboration - Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience. - Contribute to the development of playbooks, SOPs, and best practices that scale across programs. Requirements - Bachelor's degree in healthcare administration, public health, business, nursing, or related field. - 5+ years of experience in enterprise healthcare partnerships, population health, or value-based care. - Proven experience driving performance, revenue targets, net retention rates, or program growth. - Experience coordinating or overseeing service delivery to clients or through external vendors. - Experience managing complex, multi-stakeholder environments across clinical and executive audiences. - Excellent communication, facilitation, and relationship-building skills. - Ability to operate with ownership in fast-paced, evolving environments. - Ability to interpret performance data and develop actionable insights. Preferred Requirements - Experience with provider groups, ACOs, or health systems. - Familiarity with EHR workflows and care management platforms. Our Compensation & Benefits - Engagement Manager OTE up to $210,000 - Medical, dental, and vision coverage for employees and dependents at a nominal cost - Paid maternity leave - FSA and Dependent Care account options - 401(k) eligibility after 6 months of full-time employment - Collaborative, mission-driven work environment Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

🏢 Summary: Full-time in-clinic enrollment specialist role focused on engaging and enrolling patients into an advanced primary care management program within medical practices. The position combines clinical social work expertise with patient engagement, care coordination, social needs screening, and collaboration with providers and care teams. The role requires experience in healthcare environments and proficiency with EHR and care management platforms. 🗂️ Requirements: Master's Degree in Social Work (MSW), Active LCSW or equivalent state licensure preferred, 3+ years in healthcare, care management, or clinical social work, Experience in primary care or value-based care environments, Ability to communicate effectively with physicians, staff, and patients, Experience with patient engagement and motivational interviewing, Experience addressing social determinants of health needs, Proficiency with EHR systems and care management platforms, Strong organization and documentation skills 📃 Skills: MSW, LCSW, EHR, Epic, Athena, APCM, SDoH, Documentation, CareManagement, MotivationalInterviewing 🏢 Description: In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Albuquerque, NM, with some remote documentation and coordination. Job Type: Full-Time About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its proprietary technology to enable health systems, medical groups, and ACOs to deliver proactive care to underserved patients. Phamily, the company's core technology platform, supports chronic disease management with AI-driven technology that enables physicians and care teams to provide individualized patient care and improve care coordination between office visits. Job/Role Description The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with patient engagement and enrollment responsibilities. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. Key Responsibilities: - Identify and engage eligible patients for APCM enrollment during in-office visits using eligibility data and Phamily's platform. - Explain the purpose and benefits of care management and continuity of care. - Serve as the in-office liaison between the care management team, providers, and clinical staff. - Provide updates to physicians and practice managers regarding patient enrollments, social needs, and follow-up activities. - Conduct social needs screenings to identify barriers such as transportation, food insecurity, or housing instability. - Provide referrals and handoffs to community organizations or care managers for complex cases. - Track and report metrics including patient interactions, enrollments, interventions, and provider engagement. Requirements Education & Licensure: - Master's Degree in Social Work (MSW) required. - Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred. Experience: - 3+ years in healthcare, care management, or clinical social work. - Experience in primary care or value-based care environments preferred. - Proven communication skills with physicians, practice staff, and patients. - Demonstrated success in patient engagement, motivational interviewing, and addressing social determinants of health. Skills & Competencies: - Strong interpersonal and communication skills. - Ability to work in fast-paced and evolving environments. - Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms. - Strong organization and documentation habits. - Professional and empathetic approach to patient-centered care. Work Style & Logistics The organization seeks candidates who thrive in high-growth environments with strong ownership, adaptability, resilience, and a growth mindset. Compensation & Benefits - Competitive compensation based on experience and impact. - Medical, dental, and vision coverage for employees and dependents. - Up to 35 paid days off annually, including vacation, sick/wellness days, holidays, and give-back days. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment. - Collaborative and mission-driven work environment. Equal Employment Opportunity The employer is committed to creating an inclusive environment and provides equal employment opportunities for all employees.

🏢 Summary: Full-time on-site Enrollment Specialist role supporting Advanced Primary Care Management enrollment and patient engagement within medical group practices in Yuma, AZ. The position combines clinical social work expertise with care coordination, social needs screening, and provider collaboration to improve chronic care management participation. Candidates should have healthcare social work experience, strong communication skills, and proficiency with EHR and care management systems. 🗂️ Requirements: Master's Degree in Social Work (MSW), Active LCSW or equivalent state licensure preferred, 3+ years in healthcare, care management, or clinical social work, Experience in primary care or value-based care environments, Ability to communicate effectively with physicians, staff, and patients, Experience with patient engagement and motivational interviewing, Experience addressing social determinants of health (SDoH), Proficiency with EHR systems and care management platforms, Strong organization and documentation skills 📃 Skills: MSW, LCSW, EHR, Epic, Athena, APCM, SDoH, Documentation, CareManagement, MotivationalInterviewing 🏢 Description: In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Yuma, AZ, with some Remote documentation and coordination. Job Type: Full-Time About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. This is a frontline, relationship-driven role essential to scaling Phamily's partnerships and embedding care management as a core component of every patient's healthcare journey. Key Responsibilities: - Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily's platform and eligibility data. - Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers. - Serve as the in-office liaison between Phamily's Care Management team and providers and clinical staff. - Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities. - Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability. - Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases. - Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement. Requirements: Education & Licensure: - Master's Degree in Social Work (MSW) required. - Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred. Experience: - 3+ years in a healthcare, care management, or clinical social work setting. - Experience working in primary care or value-based care environments preferred. - Proven ability to communicate effectively with physicians, practice staff, and patients. - Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs. Skills & Competencies: - Strong interpersonal and communication skills, with ability to build trust quickly. - Comfort working in fast-paced, dynamic environments and adapting to evolving workflows. - Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms. - Excellent organization and documentation habits. - Empathetic, professional demeanor aligned with patient-centered care. Work Style & Logistics We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee must embody growth company DNA. This means proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset. You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results. Our culture is built on five principles that shape how we work, lead, and grow: - Care: We put patients, clients, teammates, and outcomes first. - Curiosity: We ask better questions, challenge assumptions, and keep learning. - Clarity: We simplify complexity, communicate directly, and create alignment. - Co-Creation: We collaborate across teams, perspectives, and disciplines. - Craftsmanship: We execute with excellence, ownership, and continuous improvement. Our Compensation & Benefits - Competitive compensation based on experience and impact. - Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost. - Generous Paid Time Off: up to 35 paid days off each year. - 12 vacation days accrued annually. - Up to 9 sick/wellness days. - 12 paid company holidays throughout the year. - 2 paid give-back days. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment. - 100% match on the first 3% contributed, and 50% match on the next 2% contributed. - A collaborative, mission-driven team helping transform healthcare at scale. If you take pride in delivering results, embrace challenges, and proactively seek improvement, you'll join a collaborative team dedicated to improving healthcare. Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

🏢 Summary: Senior leadership role responsible for building and leading the account management function to drive revenue growth across healthcare client portfolios. The position combines direct ownership of key accounts with team leadership, cross-functional collaboration, and scalable process development. Focused on retention, expansion, onboarding, and strategic client engagement within a fast-growing health-tech environment. 🗂️ Requirements: 10+ years account management or client success experience, 5+ years leadership experience managing revenue-driven teams, Experience in healthcare services, health IT, or value-based care, Proven management of complex multi-stakeholder client relationships, Strong knowledge of healthcare operations and billing workflows, Understanding of payer/provider dynamics, Bachelor's degree or equivalent experience, Ability to travel 30-50% for client visits 📃 Skills: Healthcare, HealthIT, Billing, Revenue, Onboarding, AccountManagement, ClientSuccess, ValueBasedCare, QBR, CRM 🏢 Description: About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description: The Director of Account Management will lead and build the account management function that drives growth for Jaan Health's client relationships, including medical groups and network partners. This is a critical, commercially oriented, revenue-driving role. The Director of Account Management will work cross-functionally with the Marketing, Sales, Delivery, Solutions, and Product teams to deliver client results and revenue growth. The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio. This is a high-impact, high-visibility role at a pivotal moment in Jaan Health's growth. Key Responsibilities: - Take accountability to drive revenue growth across existing clients to achieve the Company's revenue targets. - Own the end-to-end client relationship for a portfolio of medical groups and networks — driving adoption, satisfaction, retention, and revenue expansion. - Lead and develop the account management team, setting direction, building processes, and coaching toward high performance. - Serve as the executive escalation point for client issues, resolving complex challenges with urgency and professionalism. - Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion. - Oversee new client onboarding and launch processes, ensuring clients go live on time and achieve early milestones. - Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps. - Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business. - Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk. Requirements: - 10+ years of account management or client success experience, preferably in healthcare services, health IT, or a value-based care setting. - 5+ years of leadership experience building and driving teams to hit revenue targets. - Proven track record of managing complex, multi-stakeholder client relationships. - Strong understanding of healthcare operations, including billing workflows and payer/provider dynamics. - Exceptional communication, presentation, and organizational skills. - Ability to thrive in a fast-paced, high-growth startup environment with limited structure. - Bachelor's degree or equivalent experience. - Ability to travel 30-50% of the time for client visits to develop relationships, conduct monthly/quarterly business reviews, and drive revenue growth. Preferred Requirements: - Experience working in a health-tech or healthcare services growth company. - Experience working with healthcare provider organizations. Work Style & Logistics: We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee must embody growth company DNA, including high velocity, strong ownership, comfort with ambiguity, resilience, and a growth mindset. Employees are expected to design scalable approaches while anticipating future business needs and delivering measurable results. The culture is built on five principles: Care, Curiosity, Clarity, Co-Creation, and Craftsmanship. Compensation & Benefits: - Competitive compensation based on experience and impact. - Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost. - Generous Paid Time Off: up to 35 paid days off each year, including 12 vacation days, up to 9 sick/wellness days, 12 paid company holidays, and 2 paid give-back days. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment (100% match on the first 3% contributed and 50% match on the next 2% contributed). - Collaborative, mission-driven team environment focused on transforming healthcare at scale. Equal Employment Opportunity: Phamily is an equal opportunity employer committed to creating an inclusive environment for all employees. Employment decisions are made without regard to legally protected characteristics.

🏢 Summary: Senior Software Engineer role focused on building and scaling an AI-driven healthcare SaaS platform in a fast-paced startup environment. The position involves full-stack development, architecture decisions, API and infrastructure ownership, and improving platform scalability and reliability. Candidates will work with modern web technologies, cloud infrastructure, and AI-enabled engineering practices to support clinical care systems. 🗂️ Requirements: 7+ years of full lifecycle software engineering experience, Experience building, shipping, and maintaining production SaaS systems, Strong software architecture and technical leadership skills, Experience in startup or fast-paced environments, Ability to write clean, production-quality code, JavaScript proficiency, HTML proficiency, CSS proficiency, Experience with Vue.js or React, Experience with Ruby on Rails, Python, or Elixir, SQL database experience, Experience with PostgreSQL or MySQL, Experience with TDD methodologies, Experience with RSpec or Playwright, Experience with AWS or GCP, Experience with Docker and Kubernetes, AI implementation experience, Strong communication skills, Healthcare, SaaS, or startup industry experience 📃 Skills: Ruby, Rails, Python, Elixir, JavaScript, HTML, CSS, Vue, React, SQL, PostgreSQL, MySQL, TDD, RSpec, Playwright, AWS, GCP, Docker, Kubernetes, AI, FHIR, HL7, ML, LLM 🏢 Description: About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. The company leverages proprietary technology to help health systems, medical groups, and ACOs deliver proactive care to underserved patients. Phamily, the company's core technology platform, supports chronic disease management with AI-driven tools that enable physicians and care teams to deliver individualized patient care while improving operational efficiency and healthcare outcomes. Job/Role Description We are seeking entrepreneurial Senior Software Engineers to join our high-impact, fast-moving engineering team. You will help design, build, and scale core components of our AI-driven care management platform. This role is ideal for engineers who thrive in startup environments, enjoy rapid iteration cycles, and are motivated by building products that directly improve patient outcomes and healthcare delivery systems. You'll work across the full stack, contributing to architecture decisions, product development, and continuous improvement of a complex SaaS platform used in real-world clinical settings. Key Responsibilities - Architect and build full-stack features end-to-end (Ruby on Rails, Python, SQL, JS/Vue/React) - Drive technical vision, code quality standards, and engineering best practices - Communicate complex concepts simply and align technical and non-technical teams - Ship quickly in iterative cycles: prototype, launch, iterate, and scale - Make pragmatic trade-offs while maintaining product integrity - Use AI tools to improve engineering output - Build, maintain, and scale SaaS products serving patients and clinicians - Own migrations, services, APIs, and long-term maintainability - Design and implement high-quality, maintainable, and well-tested code - Contribute to system architecture and technical design decisions - Improve performance, scalability, and reliability of core platform systems - Work across backend, frontend, and infrastructure layers - Continuously refactor and improve existing codebases Requirements - 7+ years of full lifecycle software engineering experience - Experience building, shipping, and maintaining production SaaS systems - Strong architectural instincts and mentoring ability - Clear communication skills - Experience in startup or fast-paced environments - Ability to write clean, high-quality production code - Strong UX and product design sense - JavaScript, HTML, CSS - Vue.js, React, SPA development - Ruby on Rails, Python, or Elixir - SQL, PostgreSQL, MySQL - TDD, RSpec, Playwright - AWS, GCP, Docker, Kubernetes - AI implementation experience - Healthcare, SaaS, or startup experience Preferred Requirements - Healthcare domain knowledge - HL7/FHIR experience - Data ingestion experience - Interest in ML/LLM technologies - Entrepreneurial mindset and ability to work in ambiguous environments Work Style & Logistics The company operates in a fast-growing, high-ownership environment requiring adaptability, resilience, and a growth mindset. Employees are expected to build scalable solutions while balancing immediate business needs with long-term goals. Core cultural principles include: - Care - Curiosity - Clarity - Co-Creation - Craftsmanship Compensation & Benefits - Competitive compensation based on experience and impact - Medical, dental, and vision coverage for employees and dependents - Up to 35 paid days off annually, including vacation, wellness days, holidays, and give-back days - HSA and FSA account options - 401(k) with company match after 6 months of full-time employment - Collaborative and mission-driven work environment Additional Information - This position is not eligible for visa sponsorship. - Equal opportunity employer committed to diversity and inclusion.

🏢 Summary: Full-time in-clinic enrollment specialist role supporting Advanced Primary Care Management programs by engaging patients, coordinating care management services, and addressing social determinants of health within medical group practices. The position combines clinical social work expertise with patient enrollment, provider collaboration, and care coordination responsibilities in a fast-paced healthcare environment. 🗂️ Requirements: Master's Degree in Social Work (MSW), Active LCSW or equivalent Georgia state licensure preferred, 3+ years in healthcare, care management, or clinical social work, Experience in primary care or value-based care environments, Ability to communicate effectively with physicians, staff, and patients, Experience with patient engagement and motivational interviewing, Knowledge of social determinants of health interventions, Proficiency with EHR systems and care management platforms, Strong organization and documentation skills 📃 Skills: MSW, LCSW, EHR, Epic, Athena, APCM, SDoH, Documentation, CareManagement, MotivationalInterviewing 🏢 Description: In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Sandy Springs, GA, with some remote documentation and coordination. Job Type: Full-Time About the Role The In-Clinic Enrollment Specialist serves as the on-site representative of the Advanced Primary Care Management (APCM) program within medical group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. This is a frontline, relationship-driven role essential to scaling care management partnerships and embedding care management as a core component of every patient's healthcare journey. Key Responsibilities: - Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging eligibility data and care management platforms. - Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with providers. - Serve as the in-office liaison between care management teams, providers, and clinical staff. - Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and follow-up activities. - Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability. - Provide resource referrals and warm handoffs to community organizations or care managers for complex cases. - Track and report key metrics including patient interactions, enrollments completed, SDoH interventions, and provider engagement. Requirements Education & Licensure: - Master's Degree in Social Work (MSW) required. - Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Georgia. Experience: - 3+ years in a healthcare, care management, or clinical social work setting. - Experience working in primary care or value-based care environments preferred. - Proven ability to communicate effectively with physicians, practice staff, and patients. - Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs. Skills & Competencies: - Strong interpersonal and communication skills. - Ability to build trust quickly. - Comfort working in fast-paced, dynamic environments. - Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms. - Excellent organization and documentation habits. - Empathetic and professional demeanor focused on patient-centered care. Work Style & Logistics The role requires experience in high-performing environments with strong ownership, resilience, adaptability, and a growth mindset. Compensation & Benefits - Competitive compensation based on experience. - Comprehensive medical, dental, and vision coverage for employees and dependents. - Up to 35 paid days off annually, including vacation, sick/wellness days, company holidays, and give-back days. - HSA and FSA account options. - 401(k) with company match after 6 months of full-time employment. - Collaborative, mission-driven healthcare team environment. Equal Employment Opportunity The employer is committed to creating an inclusive environment and providing equal employment opportunities for all employees.

🏢 Summary: Full-time, on-site In-Clinic Enrollment Specialist (LCSW/MSW) role supporting Advanced Primary Care Management enrollment within medical group practices, combining clinical social work expertise with patient engagement and care coordination. The position focuses on enrolling eligible patients, conducting social needs screenings, and collaborating with providers using care management platforms and EHR systems. Offers competitive compensation, benefits, and a mission-driven healthcare environment. 🗂️ Requirements: Master's Degree in Social Work (MSW), Active LCSW or equivalent state licensure, 3+ years experience in healthcare, care management, or clinical social work, Experience in primary care or value-based care settings, Proven patient engagement and motivational interviewing experience, Experience addressing social determinants of health (SDoH), Proficiency with EHR systems and care management platforms 📃 Skills: EHR, Epic, Athena, APCM, SDoH, MotivationalInterviewing, CareManagement, Documentation 🏢 Description: In-Clinic Enrollment Specialist (LCSW/MSW) Location: On-site at Medical Group practices in Sandy Springs, GA, with some Remote documentation and coordination. Job Type: Full-Time About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients. Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Job/Role Description The In-Clinic Enrollment Specialist serves as the on-site representative of Phamily's Advanced Primary Care Management (APCM) program within Medical Group practices. This role combines the clinical empathy and skill of a Licensed Clinical Social Worker (LCSW/MSW) with the operational purpose of patient engagement and enrollment. The specialist drives APCM enrollment in clinics, strengthens relationships between providers, patients, and care management, and ensures patients understand and benefit from ongoing care coordination services. This is a frontline, relationship-driven role essential to scaling Phamily's partnerships and embedding care management as a core component of every patient's healthcare journey. Key Responsibilities: Identify and engage eligible patients for APCM enrollment during in-office visits, leveraging Phamily's platform and eligibility data. Explain the purpose and benefits of care management, emphasizing continuity of care and partnership with their providers. Serve as the in-office liaison between Phamily's Care Management team and providers and clinical staff. Provide real-time updates to physicians and practice managers about patient enrollments, social needs identified, and care management follow-up activities. Conduct brief social needs screenings during patient encounters to identify barriers such as transportation, food insecurity, or housing instability. Provide resource referrals and warm handoffs to community organizations or Phamily care managers for complex cases. Track and report key metrics including number of patient interactions, enrollments completed, SDoH interventions, and provider engagement. Requirements: Education & Licensure: Master's Degree in Social Work (MSW) required. Active Licensed Clinical Social Worker (LCSW) or equivalent state licensure strongly preferred in Illinois. Experience: 3+ years in a healthcare, care management, or clinical social work setting. Experience working in primary care or value-based care environments preferred. Proven ability to communicate effectively with physicians, practice staff, and patients. Demonstrated success in patient engagement, motivational interviewing, and addressing SDoH needs. Skills & Competencies: Strong interpersonal and communication skills, with ability to build trust quickly. Comfort working in fast-paced, dynamic environments and adapting to evolving workflows. Proficiency with EHR systems (Epic, Athena, etc.) and care management platforms. Excellent organization and documentation habits. Empathetic, professional demeanor aligned with patient-centered care. Our Compensation & Benefits Competitive compensation commensurate with experience Potential to earn equity based on performance Remote-friendly work environment Medical, dental, and vision coverage for employees and dependents at a nominal cost Paid maternity leave FSA and Dependent Care account options 401(k) Eligibility after 6 months of full-time employment Collaborative, mission-driven work environment Equal Employment Opportunity Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

🏢 Summary: Client Support Executive responsible for driving Home Health referrals by building relationships with healthcare providers and community partners. The role focuses on sales, care coordination, and promoting home health services within the healthcare community. It offers a competitive base salary with uncapped incentives and growth opportunities. 🗂️ Requirements: Home Health or Post Acute sales experience, OR discharge planning experience in Home Health or Post Acute settings, High School Diploma or GED, Valid Driver's License, Reliable transportation, Valid automobile insurance coverage, Practical knowledge of Home Health services, Ability to coordinate care and manage referrals 📃 Skills: Sales, HomeHealth, PostAcute, Referrals, CareCoordination, Documentation, LeadGeneration, Healthcare, CRM 🏢 Description: Optimal Care is where your dedication meets a rewarding career. We are committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower team members to provide personalized, compassionate care to patients and families. We provide Physician Services, Home Health, and Hospice, focusing on improving outcomes and enhancing quality of life. Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What We Can Offer - Competitive base salary with no cap on incentives – unlimited earning potential - Orientation bonus program - No wait to earn commissions/incentives - Career ladder growth opportunities - Ability to maintain and build professional relationships - Stand-alone hospice with a care continuum - In-house research and development support - Data-driven territories - Strong training and orientation program - Experienced senior leadership team - In-house recruiting team - Proactive hiring model Key Responsibilities Client Support Executives obtain referrals for services and promote, educate, and market all company services. Serving as a liaison between the organization and referral sources, you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. Responsibilities include: - Drive sales by building relationships with healthcare providers and community partners to increase Home Health referrals - Utilize healthcare network to generate leads and close sales - Daily interaction with patients, medical professionals, and referral sources to ensure continuity of care and proper communication/documentation - Provide education to senior living communities, health systems, and referral sources - Grow service lines and secure referrals - Distribute referral forms and materials for service lines - Provide feedback and document activity to execute strategic plans Required Qualifications - Home Health or Post Acute sales experience - Discharge planning experience in related settings considered - High School Diploma or GED equivalent - Valid Driver's License - Reliable transportation and valid automobile insurance - Proven interpersonal, coordination, and leadership skills - Practical and theoretical knowledge of Home Health Desired Qualifications - Associate or Bachelor’s degree preferred - Active involvement in professional organizations and community activities Hours - 8:00 am – 5:00 pm, Monday through Friday Pay Range $75,000—$90,000 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection Background Screening Employment is contingent upon successful completion of a background check conducted by a third-party administrator in compliance with the Fair Credit Report Act. Reasonable Accommodations Reasonable accommodations are offered throughout the application process and employment. Equal Opportunity Employer The organization is an equal-opportunity workplace that prohibits discrimination and harassment of any kind.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.