Director, Account Management – East/South East

🏢 Summary: The Account Manager is responsible for driving profitable revenue growth by developing new business and managing strategic accounts within a specialized platform. The role involves solution-based selling, account planning, contract negotiation, and close collaboration with technical and regional teams. This position requires independent work, strong industry expertise, and up to 75% travel. 🗂️ Requirements: Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry or related discipline or equivalent work experience, 5–7 years of sales experience in distribution, manufacturing, or account management, Experience in developing and managing strategic customer relationships, Ability to translate customer needs into technical solutions, Strong knowledge of materials and processing, Proficiency in MS Word, PowerPoint, and Excel, Legal authorization to work in the specified country, Ability to travel up to 75% 📃 Skills: CRM, MSWord, PowerPoint, Excel, Salesforecasting, Accountplanning, Contractnegotiation, Polymers, Thermoplastics, Processing 🏢 Description: Position Overview: The Account Manager is responsible for developing profitable growth, with a primary focus on target customers based on a specialization platform. This includes forecasting annual objectives for sales, margins, and volume growth. The role requires the ability to sell at all levels of management, build strong relationships, and assist customers in problem solving to deliver solutions. The individual must work independently with little oversight and effectively influence at the managerial peer level. Up to 75% travel is required. Responsibilities: - Deliver profitable revenue growth, including new business development - Achieve gross margin targets as a percentage of sales - Utilize customer-centric selling tools and processes, including scorecards, business reviews, EVE tools, high/wide/deep relationship development, prospecting, sales funnel development, AR collection, cross selling, and CRM management - Establish, track, and close new business targets aligned with short- and long-term objectives - Develop contact matrices and build relationships with key decision makers - Prospect and conduct cold calls - Develop and manage sales plans, sales budgets, and expense budgets - Establish account development plans and network across customer and internal organizations - Deliver planned results (AOP) - Identify and capture service opportunities within assigned geography or industry - Develop industry and product expertise to leverage opportunities - Collaborate with regional sales and technical teams to drive solutions-based growth - Align customer business strategies with company capabilities - Monitor competition and develop strategies to overcome barriers - Implement pricing and market strategies and negotiate customer contracts - Participate in strategy development and help define target markets and commercial strategy - Develop written account plans for top strategic accounts with defined sales metrics - Manage strategic relationships and monitor competitive activity - Maintain CRM data and sales statistics Qualifications: - Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline or equivalent work experience - 5–7 years of sales experience in distribution, manufacturing, sales, or account management - Ability to develop high, wide, and deep customer relationships - Strong analytical and complex problem-solving skills - Technical aptitude - Excellent verbal, written, and presentation skills - Broad knowledge of materials and processing - Strong computer skills with proficiency in MS Word, PowerPoint, and Excel - Legal authorization to work in the specified country is required

🏢 Summary: Account Manager role focused on renewing and expanding mid-market client accounts for an AI-powered accounting workflow platform. The position involves managing the full sales renewal lifecycle, collaborating with Customer Success and Sales teams, and driving customer growth using consultative sales methods and CRM tools. Hybrid work arrangement with travel requirements and commission eligibility. 🗂️ Requirements: 2+ years of software sales experience, B2B sales experience, Experience with consultative or solution-based sales methodology, Experience in inside or outside sales models, Ability to manage full sales and renewal lifecycle, Experience with CRM and opportunity management systems, Proficiency with Salesforce.com, Proficiency with Microsoft Office, Ability to forecast and manage sales pipeline, Strong communication skills with senior stakeholders, Ability to meet monthly and quarterly sales targets, BA/BS or equivalent experience 📃 Skills: Salesforce, Outreach, CRM, Microsoft, B2B, SaaS 🏢 Description: The Account Manager will be joining a fast-growing team to help expand and renew the client base for an AI Accounting Transformation solution. This role is responsible for applying an understanding of products, sales methodology, processes, and prospecting techniques to the customer base while working closely with the Customer Success team to maintain renewals and customer satisfaction. This role requires working in office 3 days per week, subject to business needs. Visa sponsorship is not available at this time. What You'll Do: - Lead and grow a book of business for existing mid-market clients, proactively identifying opportunities to expand partnerships within the customer base. - Work cross-functionally with Customer Success, Sales Engineering, and Sales Operations teams. - Manage the full lifecycle renewal process, ensuring on-time growth and customer expansion in partnership with the CSM team. - Maintain accurate and up-to-date forecasts in Salesforce.com. - Provide sales management with reports on sales activities and projects. - Act as a market expert by researching competitors and communicating the value proposition effectively. - Manage and maintain accurate renewal opportunities and account information within Salesforce.com. - Achieve or exceed monthly and quarterly targets. - Navigate and resolve roadblocks by identifying stakeholders, building relationships, coordinating internal resources, and executing service agreements. - Travel up to 30% within the assigned territory. - Handle additional projects as assigned. What You'll Bring: - 2+ years of demonstrated successful software sales experience, preferably B2B. - Knowledge of FloQast or close management software is highly desired. - Experience using consultative, solution-based sales methodologies. - Proven success in inside or outside sales models. - Strong communication skills with senior-level stakeholders via phone, email, and video. - Proven resilience and ability to meet or exceed sales targets. - Experience uncovering business pain points and developing trusted client relationships. - Proficiency with Microsoft Office products and online collaboration tools. - Experience with CRM and opportunity management systems, preferably Salesforce.com and Outreach. - Ability to develop, manage, and accurately forecast a robust pipeline. - BA/BS or equivalent experience preferred. Compensation and Benefits: - Base pay range: $90,000-$120,000 plus commission eligibility. - Benefits include Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and Employee Stock Program participation.

🏢 Summary: Leadership role responsible for driving inbound sales pipeline growth, market expansion, and revenue acceleration within a highly regulated pharmacy environment. The position leads sales development strategy, team performance, AI-driven analytics adoption, and cross-functional collaboration to optimize forecasting, prospecting, and operational execution. Focused on scalable processes, compliance, and data-driven decision-making to achieve aggressive commercial targets. 🗂️ Requirements: Bachelor's degree in Business, Marketing, Communications, Healthcare Administration or related field, Minimum 5 years experience in sales development, business development, inside sales, or commercial operations, Minimum 3 years direct people leadership experience, Experience with CRM platforms and sales engagement technologies, Experience using AI-enabled analytics and business tools, Strong knowledge of inbound sales methodologies and pipeline management, Experience in regulated, fast-paced environments, Valid driver's license 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Reporting, Segmentation, LeadScoring, Dashboards, Workflow, SalesEngagement 🏢 Description: POSITION SUMMARY The Manager, Sales Development drives pipeline generation, market expansion, and revenue acceleration by leading a high-performing inbound sales organization within a hyper-growth, highly regulated 503A and 503B pharmacy environment. This role owns sales development strategy, prospecting execution, talent performance, forecasting accuracy, and cross-functional alignment across commercial operations, marketing, analytics, and customer engagement initiatives. The leader leverages AI as a force multiplier to increase speed, scale, lead quality, workflow efficiency, and data-driven decision-making while strengthening operational rigor and customer acquisition outcomes. RESPONSIBILITIES Sales Leadership Pipeline Ownership: Lead and optimize the sales development function by establishing scalable inbound strategies, driving qualified pipeline growth, and aligning prospecting priorities with enterprise revenue objectives. Utilize AI-enabled analytics, workflow automation, and performance intelligence tools to improve targeting precision, accelerate conversion velocity, and enhance forecasting accuracy. Coach high-performing teams through structured accountability, measurable execution standards, and continuous development practices. Talent Development: Recruit, develop, and retain high-performing sales development talent within a fast-paced, highly regulated healthcare environment. Implement structured onboarding, coaching frameworks, and performance management processes. Leverage AI-driven coaching insights, conversation intelligence, and productivity analytics to personalize development plans and accelerate performance outcomes. Performance Execution: Drive operational excellence through disciplined management of sales activity metrics, pipeline health, prospect engagement, and conversion performance. Establish rigorous performance expectations and implement corrective actions to improve efficiency and accountability. Utilize AI-powered dashboards, predictive insights, and reporting tools to strengthen decision-making and optimize resource allocation. Market Expansion Prospecting Strategy: Design and execute targeted inbound prospecting initiatives that expand market reach and accelerate customer acquisition. Partner with marketing, sales leadership, and commercial operations to align outreach strategies with business priorities. Utilize AI-enabled segmentation, lead scoring, and behavioral insights to improve prospect quality and engagement strategies. Customer Engagement: Establish consistent communication standards and data-informed outreach strategies aligned with growth objectives. Collaborate cross-functionally to ensure seamless customer experiences while maintaining regulatory compliance. Leverage AI-supported engagement tools and automation platforms to increase responsiveness and improve conversion effectiveness. Growth Alignment: Align sales development initiatives with enterprise growth strategy by translating priorities into measurable execution plans and operational targets. Apply AI-enabled forecasting, trend analysis, and performance monitoring tools to identify opportunities and accelerate growth initiatives. Operational Excellence Process Optimization: Improve sales development processes and workflows to support scalability and execution rigor. Establish performance benchmarks and implement solutions that enhance productivity and customer acquisition outcomes. Utilize AI-driven automation and reporting capabilities to streamline activities and improve data accuracy. Data Governance: Ensure integrity and accuracy across sales development data and reporting systems. Partner with commercial operations and analytics teams to standardize measurement practices and improve business intelligence. Leverage AI-powered analytics platforms to identify trends and optimize pipeline management. Compliance Management: Maintain adherence to organizational policies and regulatory requirements within a highly regulated environment. Reinforce accountability and ethical conduct across all sales development activities. Utilize AI-enabled monitoring tools and workflow controls to strengthen compliance visibility and reduce operational risk. Cross-Functional Collaboration Strategic Partnership: Build collaborative partnerships across sales, marketing, analytics, customer engagement, and operational teams to support scalable growth. Utilize AI-supported collaboration platforms and reporting tools to improve transparency and execution. Business Communication: Deliver clear communication to executive leadership and stakeholders regarding performance results and strategic priorities. Translate complex data into actionable business insights using AI-driven reporting and visualization tools. Innovation Leadership: Identify emerging technologies and process enhancements to strengthen sales development effectiveness. Encourage continuous learning and data-driven experimentation while maintaining operational discipline within a regulated environment. KNOWLEDGE AND SKILLS - Expertise leading sales development organizations and inbound prospecting strategies - Proficiency with CRM platforms, sales engagement technologies, AI-enabled analytics tools, forecasting systems, workflow automation, and reporting tools - Strong communication, coaching, and stakeholder management skills - Ability to optimize business processes and implement scalable solutions in regulated environments EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Business, Marketing, Communications, Healthcare Administration, or related field required; Master's preferred - Minimum 5 years of progressive experience in sales development, business development, inside sales, or commercial operations leadership - Minimum 3 years of direct people leadership experience - Experience utilizing CRM platforms, sales engagement technologies, analytics tools, and AI-enabled business solutions - Strong understanding of inbound sales methodologies, prospecting strategies, and pipeline management - Experience operating within highly regulated, fast-paced environments - Valid driver's license required - Preferred certifications: CSP, CBDP, SSLC or related credentials Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Role requires frequent communication, prolonged stationary work, regular computer use, movement around the office and campus, and physical activities such as standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Leadership role responsible for driving data analytics strategy and integrating AI to enhance predictive capabilities, operational efficiency, and strategic decision-making in a highly regulated pharmaceutical environment. The position leads cross-functional analytics initiatives, ensures regulatory compliance, and manages a high-performing data team aligned with business goals. Focused on innovation and governance, the role leverages advanced analytics and AI to support organizational growth and performance. 🗂️ Requirements: Bachelor's degree in Data Science, Business Analytics, or related field, Minimum 5 years of experience in data analytics or related roles, At least 2 years of leadership experience, Proven experience leveraging AI in data analytics, Experience in a highly regulated industry, Strong knowledge of data governance and regulatory compliance, Proficiency in data analytics tools and AI-driven platforms 📃 Skills: AI, Analytics, DataScience, PredictiveAnalytics, DataGovernance, Compliance, ProjectManagement, Reporting, DataManagement 🏢 Description: POSITION SUMMARY The Manager, Data Analytics plays a crucial role in driving business impact through sophisticated data analysis and strategic insights. This position encompasses ownership of extensive data projects, leveraging AI to enhance speed, scale, quality, and decision-making. Aligned with growth in a 503A/503B environment, the role demands excellence in strategic thinking, execution rigor, and learning agility. This role is pivotal in aligning data analytics strategies with business goals, ensuring compliance, and fostering innovation in a highly regulated landscape. Candidates must demonstrate strong leadership capabilities and the ability to optimize AI as a transformative force multiplier, advancing competitive edge and operational efficiency. RESPONSIBILITIES Data Strategy AI Integration: Develop and implement data analytics strategies that integrate AI to enhance predictive analytics capabilities, improve data quality, and support strategic decision-making across the organization. Collaborate with cross-functional teams to ensure alignment with business objectives and regulatory requirements. Innovation Leadership: Lead the exploration and adoption of cutting-edge AI technologies to drive innovation in data analytics processes. Foster a culture of continuous improvement and learning within the analytics team to maintain competitive advantage in the industry. Strategic Alignment: Ensure data analytics initiatives align with business goals and regulatory standards. Utilize data-driven insights to inform strategic planning and operational decisions, contributing to growth and compliance in a highly regulated sector. Team Leadership Mentorship and Development: Provide leadership and mentorship to the data analytics team, fostering a collaborative and high-performance environment. Encourage professional growth and development, ensuring the team possesses the skills necessary to meet evolving business needs. Performance Management: Oversee team performance, setting clear objectives and key results (OKRs) aligned with organizational goals. Implement performance metrics and feedback mechanisms to drive accountability and excellence in execution. Talent Acquisition: Participate in the recruitment and retention of top-tier analytics talent. Ensure the team's competencies align with the strategic demands of the business, cultivating a diverse and inclusive workplace culture. Operational Excellence Process Optimization: Optimize data analytics processes to improve efficiency and effectiveness, leveraging AI to streamline operations. Implement best practices and continuous improvement initiatives to enhance data analysis capabilities and outcomes. Resource Management: Manage analytics resources, ensuring efficient allocation of tools and technologies. Monitor budgetary constraints and leverage AI-driven solutions to maximize resource utilization and operational efficiency. Regulatory Compliance: Ensure data analytics practices comply with industry regulations and standards. Implement governance frameworks to maintain data integrity, security, and privacy, supporting commitment to compliance and ethical practices. Cross-Functional Collaboration Partnership Building: Establish and maintain strong relationships with key stakeholders across the organization. Collaborate with departments such as IT, finance, and operations to align data analytics projects with business priorities and strategic initiatives. Communication and Reporting: Effectively communicate data insights and analytics findings to non-technical audiences. Prepare and deliver executive-level reports and presentations that articulate the value and impact of analytics initiatives on business performance. Project Management: Lead cross-functional data analytics projects, ensuring timely delivery and alignment with business objectives. Utilize AI-driven project management tools to enhance collaboration, track progress, and optimize project outcomes. KNOWLEDGE AND SKILLS Proficient in data analytics tools and AI-driven platforms, with strong analytical and problem-solving skills. Exceptional leadership and team management abilities, fostering a culture of innovation and continuous improvement. Strong understanding of regulatory compliance within data management and analytics environments. Excellent communication and stakeholder management skills, with the ability to convey complex data insights effectively. EXPERIENCE AND QUALIFICATIONS Bachelor's degree in Data Science, Business Analytics, or related field; Master's preferred. Minimum of 5 years of experience in data analytics or related roles, with at least 2 years in a leadership position. Proven track record of leveraging AI to drive business innovation and enhance data analytics capabilities. Experience in a highly regulated industry, with a deep understanding of data governance and compliance. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Leadership role responsible for building and optimizing early-stage sales pipeline for clinical AI SaaS solutions within large health systems. The position manages Regional Development Managers, drives research, outreach, qualification, and deal progression processes, and aligns cross-functional teams to accelerate pipeline growth. It requires strong experience in SaaS sales development leadership, forecasting, and scalable account development strategy. 🗂️ Requirements: Bachelor's degree in Business, Healthcare Administration, or related field, 6+ years of B2B hypergrowth SaaS sales experience, 3–4+ years managing SDR/BDR/RDM teams, Proven ownership of end-to-end pipeline creation (research to handoff), Experience in stakeholder mapping and multi-persona engagement, Experience coaching discovery and pitch skills, Experience leading hiring, onboarding, and talent development, Strong pipeline forecasting and risk assessment skills, Experience aligning Sales, Marketing, RevOps, and Customer Success around KPIs 📃 Skills: SaaS, Sales, Pipeline, Forecasting, StakeholderMapping, AccountResearch, Qualification, CRM, KPI, RevOps 🏢 Description: Position Overview This is a visionary and execution-oriented Team Manager of Regional Development who leads a high-performing team of Regional Development Managers (RDMs) in building early-stage sales pipeline for clinical AI solutions within large health systems. Reporting to the AVP of Regional Development, you will own the end-to-end design, implementation, and continuous optimization of research, outreach, discovery, and whitespace processes that drive stakeholder engagement, lead qualification, and deal progression across clinical, IT, and C-suite personas. You will serve as the strategic architect of pipeline creation, partnering with Sales, Marketing, RevOps, and Executive leadership to align RDM activities with Aidoc's aiOS™ and CARE™ narrative, regional market dynamics, and cross-functional conversion goals. The ideal candidate is a proactive process builder with demonstrated success scaling account development motions in SaaS technology, exceptional cross-functional influence, and a data-driven approach to performance management. Strategic Alignment & Territory Leadership - Partner with Sales, Marketing, and Executive leadership to align RDM activities with company strategy and commercial narrative. - Guide RDMs in account planning, whitespace identification, and territory coverage. Pipeline Oversight & Deal Progression - Own the full early-stage pipeline from initial research through deal handoff. - Ensure quality across account research, stakeholder engagement, MQL follow-up, and governance execution. - Partner cross-functionally to maintain pipeline health and progression standards. Outreach, Qualification & Coaching - Develop and iterate outreach cadences, playbooks, and qualification frameworks. - Manage RDM training, certification, and ongoing coaching through call reviews, feedback sessions, and messaging workshops. Team Leadership & Talent Development - Lead with confidence, empathy, and accountability. - Run 1:1s focused on development and pipeline performance. - Own hiring, onboarding, and talent development. - Manage Sales–RDM partnerships to ensure meaningful territory contribution. Forecasting & Upward Communication - Deliver reliable pipeline forecasts grounded in quality judgment. - Communicate performance, risks, and team insights to leadership. - Escalate strategically when necessary. Qualifications - Bachelor's degree in Business, Healthcare Administration, or related field; advanced degree a plus. - 6+ years in B2B hypergrowth SaaS sales. - 3–4+ years managing SDR/BDR/RDM teams. - Proven ownership of end-to-end pipeline creation: research to handoff. - Expertise in stakeholder mapping, account research, and multi-persona engagement. - Experience coaching discovery and pitch skills and managing training programs. - Experience leading hiring, onboarding, and talent development for sales development teams. - Strong forecasting judgment and ability to assess pipeline quality. - Experience aligning Sales, Marketing, RevOps, and Customer Success around shared KPIs. - High urgency and ability to operate in ambiguity. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with manager and team. - 401(k) plan with company match, life insurance, and long- and short-term disability. - Opportunity to directly improve medical care and impact patient outcomes.

🏢 Summary: Senior Account Executive responsible for driving strategic revenue growth by selling technical manufacturing solutions to Fortune 500 enterprise customers. The role focuses on prospecting, qualifying leads, building relationships with engineering and executive stakeholders, and closing high-value contracts. It requires strong experience in quota-carrying sales within the manufacturing sector and proficiency with CRM and virtual presentation tools. 🗂️ Requirements: 7+ years of quota-carrying sales experience, 2+ years selling technical products or services in manufacturing, 3+ years selling into Fortune 500 companies, Experience closing enterprise-level deals, Knowledge of manufacturing or engineering, Ability to travel 30–50%, Proficiency with CRM systems, Proficiency with virtual presentation tools, Bachelor's degree 📃 Skills: Salesforce, CRM, GoogleSuite, MicrosoftOffice, Zoom, WebEx, GoToMeeting 🏢 Description: The Senior Account Executive will be responsible for prospecting, qualifying and generating new business for existing enterprise customers. This includes developing an understanding of customer needs from prototype parts through to production and demonstrating the value of the company’s offerings to grow share of business. Responsibilities: - Sales of technical products and services to Fortune 500 customers - Strategic revenue growth of enterprise level customers - Initiating and building relationships with engineering staff, program management, procurement and executive management - Setting up sales calls for company executives and engineers with prospective clients - Qualify potential leads - Work with technical staff and internal colleagues to meet customer needs - Ensure data is accurately entered and managed within the company's CRM or other sales management system - Ensure all team members represent the company professionally - Propose winning solutions and negotiate contract terms - Participate in ongoing training and mentoring programs - Understand company goals to continually enhance performance - Perform all work in compliance with quality and safety systems, policies and procedures Qualifications: - 7+ years of sales experience in a quota carrying and closing role - 2+ years of experience selling technical products or services in the manufacturing space - 3+ years of experience selling into Fortune 500 companies - Demonstrated knowledge of manufacturing or engineering preferred - Ability to travel up to 30–50% - High proficiency with in-person and virtual customer presentations - Proficiency in Google Suite, Microsoft Office Suite, Zoom, WebEx or GoToMeeting - CRM experience with Salesforce or similar systems - Prospecting and sales planning skills - Excellent written and verbal communication skills - Strong negotiation skills and results driven - Ability to work in a fast-paced, high-growth environment - Bachelor's degree required Compensation and Benefits: The estimated base salary range for new hires into this role is $125,000–150,000 annually plus commission depending on job-related skills, relevant experience, and location. Benefits include 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; employee assistance programs and other wellbeing resources. For US based roles, participation in E-Verify is required after a job offer is accepted to confirm work authorization in the U.S.

🏢 Summary: Customer Success Manager role focused on managing the full post-sale customer lifecycle within a regulated healthcare and pharmacy environment. The position emphasizes customer onboarding, retention, operational coordination, predictive analytics, AI-driven insights, and cross-functional collaboration to improve customer outcomes and support scalable growth. Candidates should have experience with CRM, BI tools, customer success operations, and healthcare-related environments. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Knowledge of customer lifecycle management and retention strategies, Ability to use analytics, automation, and AI-driven tools, Strong analytical and communication skills, HIPAA training required 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, AI, CRM, Analytics, Automation, HIPAA, QBRs, EBRs 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the Customer Success Manager accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management - Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. - Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. - Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence - Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. - Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience without duplicating operational responsibilities. - Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement - Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. - Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. - Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth across the Customer Success organization. KNOWLEDGE AND SKILLS - Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. - Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. - Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. - Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency, customer satisfaction, execution quality, scalability, and organizational performance. EXPERIENCE AND QUALIFICATIONS - 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. - Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. - Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. - Experience using analytics, risk models, or AI-driven tools preferred. - Proven success-coaching, training, and enablement abilities; strong analytical and communication skills. - Proactive, ownership-driven, outcome-focused mindset. - Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. - Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. - Formal training/working knowledge of USP<797>/<800> or other compounding standards is desirable. - HIPAA training required on hire and annually. - Preferred certifications: CCSM, Lean, Six Sigma. Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Frequent computer and office device usage - Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, and crawling - Ability to remain stationary for extended periods

🏢 Summary: Opportunity for an experienced Account Executive to drive new business and grow existing accounts by selling end-to-end, tech-enabled supply chain and fulfillment solutions. The role focuses on full-cycle sales, client discovery, solution consulting, and cross-functional collaboration to deliver tailored logistics solutions. Candidates will manage complex global supply chain deals while building long-term commercial relationships. 🗂️ Requirements: 5+ years experience in freight forwarding, logistics, or supply chain, 2+ years full-cycle, quota-carrying sales experience, Experience with end-to-end supply chain solutions and fulfillment, Ability to run a structured sales process, Proven track record of building and maintaining long-term commercial relationships, Ability to lead client discovery and business review meetings, Strong collaboration with cross-functional operational teams 📃 Skills: Logistics, Freight, SupplyChain, Fulfillment, Sales, Prospecting, Negotiation, CRM 🏢 Description: The Opportunity: We are seeking Account Executives with experience in end to end supply chain solutions and fulfillment to build and maintain a healthy book of business. You'll be part of a high-performing team where you'll focus on building up the brand while solving customer problems with tech-enabled supply chain and fulfillment solutions. A normal day might include leading a discovery call with a prospect to uncover more about their supply chain processes, project managing the complexities of a global supply chain, reviewing a customer's growth strategy with their Operations Team, traveling with a prospective client to tour a warehouse, or sharing best practices with the broader sales team in a peer learning session. You will - Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to overall revenue goals - Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with the SDR team - Consult with new clients to understand their supply chain needs - Create a value-add solution, demonstrating capabilities through remote and in-person meetings - Lead Monthly and Quarterly Business Meetings with existing clients, helping them to effectively plan for upcoming business - Navigate, bundle, and sell the suite of products across the supply chain/shipment lifecycle - Work closely with internal teams (Operations, Ocean, Air, Trucking, Customs, etc) to drive a best in class customer experience - Lead the customer onboarding process by leveraging internal resources and teams You should have - 5+ years of experience in freight forwarding, logistics, or supply chain industries - At least 2 years' experience in a full cycle (prospecting to closing), quota carrying sales role - Demonstrated ability to run a structured sales process - Proven success building and maintaining long term commercial relationships - Excellent communication, interpersonal, and organizational skills - Ability to connect in both virtual and face-to-face environments - Ability to learn fast, strong work ethic, and desire to grow as a top sales executive Commitment to Equal Opportunity All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

🏢 Summary: Senior Strategic Account Manager role focused on managing and growing U.S. Federal Government and defense customer accounts, overseeing commercial relationships, contract performance, renewals, and account expansion. The position works closely with delivery and engineering teams to support mission-focused government customers across defense, intelligence, and civilian agencies. Requires experience with federal contracting, government procurement, and national security technology environments. 🗂️ Requirements: 8+ years supporting U.S. Federal Government customers in account management, program management, customer success, business development, or similar roles, Experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments, Knowledge of federal acquisition processes, FAR/DFARS, contracting vehicles, and procurement practices, Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions, Ability to work across classified and unclassified environments, Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or national security technology sectors, Experience driving account expansion, renewals, or upsell opportunities within government programs, Experience working with government customers and federal systems integrators, Active Secret clearance, U.S. citizenship, Ability to work hybrid in Tysons Corner, Virginia 📃 Skills: FAR, DFARS, GEOINT, Satellite, Geospatial, Analytics, Aviation, Maritime, Procurement, Contracts, Security, Clearance 🏢 Description: We are seeking a Strategic Account Manager to manage and grow key U.S. Federal Government and defense customer relationships. This is a senior customer-facing role responsible for the post-award commercial success of federal accounts. The Strategic Account Manager serves as the primary commercial relationship owner throughout the life of a contract, overseeing customer engagement, contract administration, financial performance, renewals, and account growth activities. The role spans Department of Defense, Intelligence Community, civilian agency, and defense contractor customers. The Strategic Account Manager works closely with Delivery Project Managers and engineering teams responsible for technical execution and program delivery while owning the commercial relationship and customer engagement strategy. Quick Facts - Location: Tysons Corner, Virginia - Travel required for customer meetings, program reviews, classified engagements, industry events, and partner activities - Active Secret clearance required - Top Secret or TS/SCI clearance strongly preferred - U.S. citizenship required - Hybrid work model with minimum three in-office days per week Scope of Responsibility Strategic Account Management - Serve as the primary commercial relationship owner for assigned U.S. Federal Government, defense, intelligence, and prime contractor accounts - Develop trusted relationships with program managers, contracting officers, CORs, acquisition professionals, and senior mission stakeholders - Maintain understanding of customer priorities, mission objectives, funding environments, and program roadmaps - Represent the organization in customer engagements, program reviews, technical exchanges, and executive-level discussions across classified and unclassified environments - Develop and maintain strategic account plans supporting customer success, retention, and long-term growth Contract & Commercial Management - Own the commercial health and performance of assigned contracts throughout the customer lifecycle - Partner with Finance, Contracts, and Program teams to support invoicing, payment milestones, contract modifications, option exercises, and scope changes - Monitor contractual obligations and proactively resolve risks impacting customer relationships and program outcomes - Support renewal and recompete strategies through early engagement and long-term planning Customer Growth & Expansion - Identify opportunities to expand adoption of data, analytics, and space-based solutions - Develop account growth strategies aligned with customer mission requirements - Collaborate with Business Development and Federal Sales teams to support expansion opportunities - Contribute customer insights and stakeholder intelligence during pursuit and proposal activities Cross-Functional Leadership - Partner with Delivery Project Managers, engineering teams, and technical stakeholders to maintain visibility into program status and customer priorities - Advocate for customer needs internally and ensure expectations are understood across delivery teams - Coordinate customer communications and engagement strategies throughout the program lifecycle - Escalate commercial or relationship risks and support successful resolution Qualifications Required - 8+ years of experience in account management, program management, customer success, business development, or related customer-facing roles supporting U.S. Federal Government customers - Experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments - Working knowledge of federal acquisition processes, contracting vehicles, FAR/DFARS, and government procurement practices - Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions - Ability to operate effectively across classified and unclassified customer environments - Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or related national security technology sectors - Experience identifying and closing account expansion, renewal, or upsell opportunities within government programs - Experience working with government customers and federal systems integrators Benefits - Name Your Satellite Program Launch Attendance - Generous Time Off Policy - Education Assistance Program - Employee Assistance Program - Employee Stock Purchase Program - Family Leave - Fitness Reimbursement - Employee Referral Program - Healthy snacks and beverages in every office Additional Information - Access to U.S. export-controlled software and technology may be required - Background check including criminal history and employment verification required for conditional offers

🏢 Summary: Executive leadership role overseeing customer programs, estimating, quoting, and account growth in a high-growth manufacturing environment. Responsible for building and scaling a customer-facing organization that converts demand into profitable, repeat production business while improving estimating accuracy, quote performance, and operational systems. Partners cross-functionally to align customer commitments with manufacturing execution and drive long-term revenue growth. 🗂️ Requirements: Bachelor's degree in Engineering, Industrial Engineering, Operations, or related field, 8+ years experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing, 5+ years leadership experience at Senior Manager level or higher, Experience leading managers and multi-disciplinary teams, Experience in high-growth, high-mix manufacturing environments, Strong understanding of estimating, quoting, pricing, and commercial operations, Experience working with customers, suppliers, engineering, and manufacturing teams, Demonstrated experience building teams, processes, and operating systems, Strong analytical and financial skills, Experience using metrics and KPIs to drive performance, Eligibility to comply with U.S. ITAR regulations 📃 Skills: ERP, MES, CRM, Estimating, Pricing, KPIs, Forecasting, Automation, Manufacturing, IndustrialEngineering, Operations, Analytics 🏢 Description: Position Overview We are looking for a Head of Customer Programs & Estimating to lead the organization responsible for customer engagement, technical program management, estimating, quoting, and long-term account growth. This is a highly visible executive leadership role with direct interaction with the COO, CEO, and CTPO. The Head of Customer Programs & Estimating is responsible for building and leading the customer-facing engine that converts customer demand into profitable, repeat production business. This leader will oversee all estimating, quoting, program management, technical program management, customer communications, and account growth activities. They will be accountable for customer experience, quote conversion, estimating accuracy, organizational scalability, and long-term revenue growth. This role requires a unique blend of manufacturing expertise, commercial acumen, technical credibility, leadership capability, and operational discipline. The ideal candidate has significant experience in high-growth manufacturing environments and understands both how products are built and how customers are won and retained. This role will require up to 25% travel. Organization The Head of Customer Programs & Estimating will lead teams responsible for customer engagement, technical program management, estimating, quoting, and program execution. The organization consists of an Estimating function (Estimating Administrators, Estimators, and Estimating Engineers), a Program Management function supporting awarded production programs, and a Technical Program Management function responsible for strategic customers and high-priority opportunities through an end-to-end ownership model. This leader will determine how the organization evolves and scales to support company growth. What you'll own: Leadership & Organizational Development - Build and lead a high-performing Customer Programs & Estimating organization; recruit, develop, and retain top talent. - Drive accountability through metrics, operating reviews, and performance management. - Create a culture of ownership, urgency, creativity, customer focus, and continuous improvement. Estimating & Quoting - Own company-wide estimating and quoting performance. - Improve quote turnaround times, estimate accuracy, and consistency. - Establish scalable estimating methodologies and pricing frameworks. - Refine labor estimating models and quoting tools. - Drive continuous improvement of estimating systems and workflows. - Develop processes for standard production work and large, strategic contract opportunities. Customer Programs & Account Management - Own strategic customer relationships and develop engagement strategies to increase retention and repeat business. - Drive proactive customer communication throughout the program lifecycle. - Ensure customer expectations are understood and met. - Create systems for capturing customer feedback and converting it into operational improvements. Revenue Growth & Commercial Performance - Improve quote win rates and customer retention. - Increase repeat business and long-term program conversions. - Partner with executive leadership on pricing strategy. - Analyze win/loss trends and implement corrective actions. - Align customer growth strategies with company capacity and profitability goals. Systems, Process & Automation - Partner with Product and Software teams to improve business systems. - Identify opportunities for automation throughout the customer lifecycle. - Improve visibility into quote status, customer activity, forecasting, and program execution. - Define software requirements and process improvements to improve throughput without proportional headcount growth. Cross-Functional Leadership - Partner with Manufacturing, Engineering, Business Development, Supply Chain, Quality, Finance, Product, and Software teams. - Ensure customer commitments align with operational realities. - Resolve cross-functional issues impacting customers, schedules, or profitability. - Act as executive escalation point for major customer and program issues. What you'll bring to the team: - Bachelor's degree in Engineering, Industrial Engineering, Operations, or related field. - 8+ years of experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing. - 5+ years of leadership experience at Senior Manager, Director, VP, General Manager, or equivalent level. - Experience leading managers and multi-disciplinary organizations. - Experience in high-growth, high-mix manufacturing environments. - Experience working directly with customers, suppliers, engineering teams, and manufacturing organizations. - Strong understanding of estimating, quoting, pricing, customer programs, or commercial operations. - Demonstrated success building teams, processes, and operating systems. - Strong analytical, financial, and problem-solving capabilities. - Experience using metrics and KPIs to drive organizational performance. - Excellent communication and executive presentation skills. Preferred Qualifications - Engineering degree strongly preferred. - Manufacturing Engineering, Industrial Engineering, or Operations leadership background. - Experience leading customer-facing organizations within aerospace, defense, or advanced manufacturing. - Experience scaling organizations from startup through rapid growth. - Experience with ERP, MES, CRM, and estimating software platforms. - Experience supporting large strategic contracts and long-term production programs. Compensation Compensation will be based on experience and qualifications. Salary Range: $195,000–$300,000 USD. Benefits - Equity participation. - Comprehensive medical, dental, vision, life, and long-term disability coverage. - Flexible Spending Account (FSA) and Dependent Spending Account (DSA). - 20 vacation days per year and 12 company holidays. - 401(k) plan. - $50/month meal credit. - Up to $100/month gym membership reimbursement. - Fully stocked kitchen and regular team events. ITAR Requirements To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State.