Sr. Relationship Manager - EMEA

🏢 Summary: Senior Project Manager role responsible for independently leading complex, end-to-end projects within a regulated banking environment, ensuring delivery on scope, timeline, and budget. The position focuses on stakeholder management at executive level, IT and change coordination, and strict adherence to an internal project framework. The role requires strong governance, risk control, and structured delivery practices. 🗂️ Requirements: Minimum 5 years of end-to-end project management experience, Experience in institutional or investment banking, Ability to manage complex projects independently, Experience in IT change management and functional roll-outs, Experience with budget management and ROI analysis, Experience with risk and cost tracking (RAID), Experience working in regulated environments, Ability to manage executive stakeholders, Experience working with global and distributed teams, Experience defining backlogs, milestones, and project roadmaps 📃 Skills: ProjectManagement, Banking, InvestmentBanking, Securities, SWIFT, Clearstream, RAID, ROI, Backlog, Roadmap, Budgeting, RiskManagement, ChangeManagement, TOM, Agile, Sprints, StakeholderManagement, IT, Governance, Reporting 🏢 Description: About the Role: We are looking for a highly motivated and experienced Senior Project Manager to integrate into and strengthen our Project Management Team. Your mission will be to facilitate and ensure the success of our key initiatives, while striving for the continuous improvement of our team’s methodologies and tools. Please note: This role is exclusively for Senior-level professionals. We are seeking an expert who can independently drive complex projects end-to-end, navigate a highly regulated corporate environment, and manage expectations at the highest levels without requiring constant supervision. What You Will Be Doing: As a Senior PM, you will lead projects from inception to completion, ensuring they meet scope, timeline, and budget requirements. Your key responsibilities will include: Team & Workstream Leadership: Managing the Business Change Management team, and coordinating the project's daily operations, workshops, and dependencies. Stakeholder Engagement: Partnering with senior stakeholders and project sponsors to understand requirements, provide strategic updates, and drive the book of work. Planning & Execution: Refining budgets, maintaining backlogs, securing commitments, and monitoring execution while actively spotting and removing roadblocks. IT & Change Coordination: Overseeing IT functional changes, testing phases, roll-outs, Change Requests, and Operational Target Operating Model (TOM) coordination. Analysis & Reporting: Performing ROI and "what-if" analyses, preparing executive presentations, roadmaps, and budget monitoring reports. What We Expect from You: Experience: Minimum of 5 years of proven, end-to-end project management experience (Mandatory). Industry Knowledge: Previous background in institutional and/or investment banking is required. Domain Assets: Experience in securities services, the investment fund industry, or financial market infrastructure (e.g., SWIFT, Clearstream) is a strong advantage. Soft Skills: Exceptional communication skills with a proven track record of managing senior stakeholder expectations and preventing/mitigating conflicts of interest. Work Style: You are an initiative-taker and a proactive problem-solver with an open mind, capable of delivering value under pressure with tight deadlines. Environment: Accustomed to working effectively within global and dispersed teams. How We Work (Our Project Framework): You will be joining a corporate, regulated, and client-focused environment. Because of the dynamic nature of our technologies and processes, we strictly rely on our internal project framework as an execution stabilizer. You must be comfortable adapting to and executing the following non-negotiable principles: Weekly Sprints: You will organize and transparently present weekly planning for yourself and the team (who does what and when) to achieve sprint goals. Backlog & Milestones: You are fully responsible for defining project success criteria, clarifying the product, and maintaining the roadmap. Weekly Touchpoints: We run weekly team syncs to discuss deliverables, future plans, and roadblocks (we do not hold daily stand-ups, except during specific critical periods). Steering Committees: You will organize monthly SteerCo meetings aimed at executive decision-making and project awareness. RAID Management: You are responsible for stringent project cost and risk tracking, presented in standard RAID formats. Meeting Discipline: You are required to prepare and share all supporting documentation prior to any meeting. Delivery Mindset: To succeed with us, you need to apply transparency, strict framework adherence, strong relationship building, continuous inspection and adaptation, and a clear "definition of done."

🏢 Summary: Seeking an experienced Rollout Manager to plan and execute enterprise-level system deployments in the payments domain. The role focuses on coordinating release, cutover, and go-live activities while ensuring secure and compliant production transitions. It involves close collaboration with technical teams to optimize rollout quality and delivery processes. 🗂️ Requirements: 5–7 years experience in rollout, release, delivery, or project management, Proven experience managing system deployments (release, rollout, cutover, migration), Experience in banking or financial sector projects, Knowledge of ITIL processes (incident, problem, change management), Understanding of SDLC, Experience with Jira and ITSM tools, Experience working in Agile, Scrum, or SAFe methodologies, Ability to manage dependencies, risks, and schedules in complex environments 📃 Skills: ITIL, SDLC, Jira, ITSM, Agile, Scrum, SAFe, DevOps, Payments, Banking, Release, Rollout, Cutover, Migration 🏢 Description: About the Role We are looking for an experienced Rollout Manager responsible for planning and executing deployments (rollouts) in the payments domain. This role involves coordinating release and deployment activities, collaborating with multiple technical and business teams, and ensuring smooth and secure production environment transitions. This delivery-focused position requires proven experience managing complex enterprise-level rollouts. Key Responsibilities Define rollout strategies and deployment plans Plan and coordinate release and deployment activities Prepare the organization for go-live events, including dress rehearsals Oversee change management and cutover processes Lead rollout execution and post-go-live activities Collaborate closely with development, testing, operations, and business teams Organize and lead decision-making meetings related to rollouts Ensure rollout quality and compliance with standards Support operational teams in solution handover Optimize rollout processes to enhance delivery quality Must-Have Qualifications 5–7 years of experience in rollout, release, delivery, or project management Proven experience managing system deployments (release, rollout, cutover, migration) Experience in banking or financial sectors preferred Knowledge of ITIL processes (incident, problem, change management) Familiarity with software development life cycle (SDLC) Experience with Jira and ITSM tools Strong skills in managing dependencies, risks, and schedules Excellent communication and stakeholder management skills Experience working in Agile, Scrum, or SAFe methodologies Proficiency in English at C1 level or higher Nice to Have Experience in payments domain Knowledge of DevOps and deployment automation Experience with cutover planning and release orchestration Experience in large transformational programs What We Offer Participation in large-scale deployment projects in the financial sector Collaboration with international teams Real impact on delivery quality and efficiency Opportunities for growth in release and rollout management

🏢 Summary: Senior Project Manager role leading end-to-end delivery of high-visibility projects within Investment Banking and Securities Services, including SWIFT upgrades, KYC/AML implementations, and banking mergers. The position bridges senior business stakeholders and technical teams, ensuring structured, product-led delivery across global environments. Focused on governance, regulatory alignment, and complex financial infrastructure transformations. 🗂️ Requirements: Experience in Investment or Institutional Banking, Strong knowledge of Securities Services, Fund Accounting or Middle Office, Proven experience with SWIFT and financial market infrastructures, Experience with Clearstream or Euroclear platforms, Expertise in project governance and change management, Experience managing IT functional changes and TOM design, Ability to manage multiple workstreams, Fluent English for senior stakeholder communication 📃 Skills: SWIFT, Clearstream, Euroclear, KYC, AML, TOM, RAID, Governance, ChangeManagement, FundAccounting, SecuritiesServices, MiddleOffice 🏢 Description: Senior Project Manager (Investment Banking & Securities Services) Core Responsibilities End-to-End Ownership: Lead high-visibility projects from initiation through to final roll-out, ensuring scope, budget, and timeline alignment without the need for micro-management. Strategic Stakeholder Management: Act as a bridge between senior business sponsors and technical teams, managing expectations and navigating complex corporate environments. Product-Led Delivery: Work within a structured project framework using weekly sprints, RAID logs, and transparent roadmapping to ensure consistent value delivery. Diverse Project Portfolio: Drive various initiatives such as SWIFT infrastructure updates, KYC/AML system implementations, and banking mergers or client migrations. Operational Excellence: Coordinate Target Operating Model (TOM) design, IT functional changes, and cross-border testing across global, dispersed teams. Requirements Industry Expertise: experience in Investment or Institutional Banking , with a deep understanding of Securities Services, Fund Accounting, or Middle Office ecosystems. Market Infrastructure: Proven track record with financial platforms (e.g., Clearstream, Euroclear) and SWIFT protocols. Professional Maturity: A "consultant mindset"—capable of working independently, taking initiative, and delivering high-quality results in a regulated, fast-paced environment. Project Mastery: Expert knowledge of project governance, budget refinement, and change management. Adaptability: Ability to manage multiple workstreams simultaneously and pivot between different types of projects (regulatory, technical, or M&A). Communication: Exceptional English skills with the ability to challenge requirements and resolve conflicts of interest at a senior level.

🏢 Summary: Office-based Merchant Retention Specialist role focused on reducing churn by managing cancellation cases, conducting proactive outreach, and delivering merchant training while meeting strict KPIs. The position involves handling high call volumes, resolving payment and POS-related issues, and using CRM tools to rebuild merchant trust and preserve revenue. Compensation ranges from $65k–$75k with comprehensive benefits and performance-driven expectations. 🗂️ Requirements: 1–3 years experience in customer retention, account management, or sales, Experience in high-volume or merchant-facing environment, Proficiency with CRM systems, Experience with Salesforce, Familiarity with POS systems, Familiarity with payment processing systems, Ability to manage 45+ outbound calls daily, Ability to handle 10+ daily resolution activities, Ability to meet monthly retention and revenue KPIs, Strong accuracy and precision in case management 📃 Skills: Salesforce, CRM, POS, Payments, NPS 🏢 Description: Merchant Retention Specialist ** El Paso, TX or Boulder, CO ** Office First Who you are: As our Merchant Retention Specialist, you'll work directly with merchants who are at risk of canceling and help them find value in SumUp's products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success. What you'll do: Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn. Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns—rebuilding confidence through training, troubleshooting, and re-onboarding.Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20. Reverse 6+ "awaiting cancellation" accounts per month and conduct 40+ one-on-one merchant trainings per month. Keep discounts under 6% and one-time credits under 60%, preserving revenue while resolving concerns.Surface churn trends, customer feedback, and recurring issues to help influence upstream improvements across product, CX, and sales. What we're looking for: You have 1–3 years of experience in customer retention, account management, or sales—ideally in a high-volume or merchant-facing environment.You're calm under pressure and skilled in objection handling, de-escalation, and building trust through conversation.You're proficient in CRM tools (especially Salesforce) and familiar with POS or payment processing systems.You thrive in fast-paced environments, juggling multiple cases and calls while meeting daily KPIs. You're empathetic, solution-oriented, and passionate about helping small businesses succeed. You take ownership of your work, adapt quickly to change, and communicate clearly with both merchants and internal teams. Demonstrate strong accuracy and precision while being able to work efficiency. Who we are: Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder's mentality and a 'team-first' attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe's fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life. Compensation: $65k-$75k Compensation will be finalized based on the candidate's experience and location Benefits & More: We're a truly global team of 4000+ people from 60+ countries, working to help small businesses across 3 continents. Startup environment and small, cross-functional teams A full suite of benefits including medical, dental and vision 22 days vacation days & 8 sick days plus 11 paid holidays 401(K) employer match and paid parental leave One month of sabbatical after every 3 years of employment SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp. #SumUpUSAJob Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

🏢 Summary: This role is for an experienced Project Manager with a strong Business Analysis background to lead end-to-end delivery across complex Loans initiatives. The position combines project leadership with hands-on requirements shaping, process design, and stakeholder coordination within a regulated lending environment. The role requires on-site presence in Krakow twice per month. 🗂️ Requirements: Proven experience as Project Manager in complex delivery environments, Strong Business Analysis experience (epics, user stories, acceptance criteria), Experience managing scope, milestones, dependencies, and governance, RAID management and delivery reporting experience, Ability to lead cross-functional stakeholders (Product, Operations, Technology, Legal, Compliance), Experience in loans domain (syndicated and bilateral lending), Knowledge of loans lifecycle (facilities, drawdowns, rollovers, repricing, amendments), Experience with process mapping (current and target state), Understanding of regulatory, control, and audit requirements, Ability to interpret legal agreements into business requirements, Availability to work from Krakow office twice per month 📃 Skills: ProjectManagement, BusinessAnalysis, RAID, Governance, ProcessMapping, Loans, Syndication, Lending, RegulatoryCompliance, Audit, StakeholderManagement, UserStories, Epics, AcceptanceCriteria 🏢 Description: We’re looking for an experienced Project Manager with a strong background in Business Analysis to lead complex delivery across our Loans business. This role is ideal for someone who has evolved from BA into project leadership—someone who can drive delivery end-to-end while still being confident rolling up their sleeves on requirements, process design, and stakeholder alignment. PLEASE NOTE - the role requires to be present in the office in Krakow twice per month. What You’ll Be Doing You’ll take ownership of delivery across multiple workstreams , ensuring initiatives are executed with pace, control, and clarity. Lead project delivery: scope, milestones, dependencies, and governance Own RAID management, reporting, and stakeholder communication Coordinate across Product, Operations, Technology, Legal, and Compliance Drive workshops and steer decision-making with senior stakeholders Ensure regulatory, conduct, and control requirements are embedded throughout Where Your BA Background Comes In This isn’t just delivery oversight—you’ll bring hands-on BA expertise to: Shape and challenge business requirements (epics, user stories, acceptance criteria) Translate complex needs into structured, actionable deliverables Support process mapping (current vs. target state) and control design Ensure solutions are practical, scalable, and aligned to business needs Domain Focus: Loans A strong understanding of the loans lifecycle is essential, including: Syndicated and bilateral lending Facilities, drawdowns, rollovers, and repricing Amendments, waivers, and lifecycle events Exposure to collateral/security considerations You’ll work closely with stakeholders to improve processes and reduce operational friction across the lending journey. Legal & Regulatory Exposure (Valued) Ability to interpret facility agreements and legal terms into delivery requirements Experience working with Legal and Compliance stakeholders Strong awareness of controls, regulatory expectations, and audit readiness This is a high-impact role where you’ll combine delivery leadership with analytical depth , working on complex, global initiatives that shape the future of lending.

🏢 Summary: Senior Product Manager, Payments role responsible for end-to-end ownership of the Payments domain in a B2B SaaS platform, defining vision, strategy, and roadmap while driving measurable business outcomes. The position focuses on payment ecosystems, monetization models, KPI ownership, and cross-functional delivery across engineering, design, finance, and external partners. It requires strong expertise in payments processing, data-driven product development, and payment security compliance. 🗂️ Requirements: 5+ years product management experience, Experience in B2B SaaS, Experience in payments, fintech, or financial services, End-to-end product lifecycle ownership, Knowledge of payment ecosystems and workflows, Experience with payments pricing and monetization models, Experience managing product KPIs (revenue, adoption, conversion), Strong data analysis and metrics definition skills, Experience working with Engineering and Design teams, Knowledge of PCI DSS and payment security principles 📃 Skills: SaaS, Payments, Fintech, Gateways, Processing, Settlement, Reconciliation, Reporting, KPIs, Pricing, Monetization, Analytics, PCI-DSS 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The Role As Senior Product Manager, Payments, you are responsible for end-to-end ownership of the Payments domain, defining the product vision, strategy, and roadmap across the full lifecycle - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across all StarRez products. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-impact, domain-building role with accountability for product performance against defined KPIs and strong influence across cross-functional teams. Working closely with Product Owners, Engineering, Design, Finance, and external partners, you will lead discovery, guide prioritization, and ensure delivery of solutions that create meaningful customer and business value. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimation and could vary based on business need) Reporting Structure: This roles reports to the SVP, Product. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Own the product vision, strategy, and roadmap for the Payments domain across products Drive roadmap prioritisation and trade-offs to deliver measurable business impact Own payments performance against key KPIs, including processing revenue, adoption, success rates, cost optimisation, and reconciliation efficiency Develop and evolve pricing, monetisation models, and partner strategies to optimise financial outcomes Build deep expertise in payment ecosystems, customer workflows, and market dynamics to inform product direction and long-term strategy Lead data-driven, hypothesis-led product development using experimentation, customer insight, and performance metrics to guide decisions Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and timely, high-quality delivery Work closely with our Partnerships team and external providers to expand capabilities, improve coverage, and unlock partnership-driven growth. Collaborate with Finance, Go-to-Market, Customer Operations, and external partners to align priorities, expand capabilities, and deliver business and customer value Required Qualifications 5+ years of product management experience, including experience in B2B SaaS and payments, fintech, or financial services Proven experience owning a product or product area across the full lifecycle and delivering measurable business outcomes Strong understanding of payment ecosystems, including gateways, processing, settlement, reconciliation, and reporting workflows Strong commercial acumen, with experience connecting product decisions to revenue, pricing, and business performance Experience with payments pricing, monetisation models, or revenue-sharing partnerships Experience managing products against KPIs such as revenue, adoption, conversion, and operational efficiency Strong data fluency, with the ability to define metrics, analyse performance, and inform prioritisation and decision-making Demonstrated experience leading discovery and shaping product direction through customer and market insight Experience working closely with Engineering and Design in cross-functional, distributed teams Strong communication and stakeholder management skills, with the ability to influence internal teams and external partners Working knowledge of payment security and compliance principles (e.g., PCI DSS) Preferred Qualifications Experience in higher education, property management, or student housing domains Experience supporting marketplace or multi-party payment flows Familiarity with international payments and regulatory environments (US, UK, Australia, Europe) Experience mentoring Product Owners or working within globally distributed product teams Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$130,000—$150,000 USDStarRez is an equal opportunity employer.

🏢 Summary: Senior Client Success Manager role within a Pharmacy Benefit Management (PBM) team, responsible for managing complex client accounts, ensuring high-quality pharmacy benefit delivery, and driving client satisfaction. The position focuses on consultative account management, operational oversight, and cross-functional collaboration to meet contractual obligations and support pharmacy operations. It involves leading client meetings, supporting implementations, resolving escalations, and providing strategic insights on industry trends. 🗂️ Requirements: Bachelor's Degree, 5-8 years in pharmacy operations, Strong pharmacy benefit management (PBM) knowledge, Client account management experience, Ability to manage contract deliverables and track compliance, Experience leading client meetings and business reviews, Ability to gather and manage open enrollment requirements, Project leadership and cross-functional collaboration skills, Proficiency in spreadsheet and presentation tools (Excel, Google Sheets, PowerPoint, Google Slides) 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides 🏢 Description: ABOUT THE ROLE: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. WHAT YOU'LL DO: Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction. Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations. Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. Lead and facilitate all client meetings, including quarterly and annual business reviews. Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch. Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements. Participate in client webinars, training, and other forums designed to educate their employees on the PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required. Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures. Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations. Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements. Provide ongoing support to partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues. Maintain an understanding of industry trends and provide clients with insights and recommendations on how the PBM solutions work to address those trends. WHO YOU ARE: Education level: Bachelor's Degree Required. Preferred: Master's Degree Work experience: 5-8 years in pharmacy operations Location information: Remote or Dallas, TX Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides) COMPENSATION: $125,000 - $145,000 annually, in addition to bonus and equity Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Senior Client Success Manager role within a Pharmacy Benefit Management (PBM) team focused on managing key client relationships and ensuring high-quality pharmacy benefit delivery. The position requires deep PBM expertise, ownership of complex accounts, and leadership of client operations, implementations, and business reviews. This role combines consultative account management with operational oversight to drive client satisfaction and contractual performance. 🗂️ Requirements: Bachelor's Degree, 5-8 years experience in pharmacy operations, Strong knowledge of Pharmacy Benefit Management (PBM) services, Experience managing complex client accounts, Ability to lead client meetings and business reviews, Ability to manage contract deliverables and track compliance, Experience supporting open enrollment and benefit changes, Project leadership and cross-functional collaboration skills, Proficiency in spreadsheet and presentation tools 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides 🏢 Description: About the Role: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. What You'll Do: - Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations, and ensuring overall client satisfaction. - Maintain regular contact with clients, client representatives, and internal account team members regarding ongoing pharmacy operations. - Serve as the initial point of contact for day-to-day operational inquiries and lead all client meetings, including quarterly and annual business reviews. - Partner with the Implementation Team during new client implementations to ensure a seamless transition post-launch. - Gather client requirements for the annual open enrollment process, including benefit changes and customized requirements. - Participate in client webinars, training sessions, and forums to educate employees on the PBM solution; travel to client sites for Open Enrollment or Benefit Fairs may be required. - Identify issue trends and collaborate with operations and vendor partners to implement preventative measures. - Ensure all requirements and deliverables are met accurately and on time; track risks related to contractual obligations. - Support standardization across accounts and contribute to operational enhancements in multi-disciplinary teams. - Provide ongoing support including interpreting plan design, resolving claims, benefit and enrollment issues, and handling phone, written, and electronic inquiries. - Maintain awareness of industry trends and provide insights and recommendations to clients. Who You Are: - Education: Bachelor's Degree required; Master's Degree preferred. - 5-8 years of experience in pharmacy operations. - Detail-oriented with strong consultative, presentation, communication, and organizational skills. - Solid client management skills and pharmacy benefit knowledge. - Effective and creative problem-solving abilities. - Ability to prioritize, manage change, lead projects, and influence stakeholders without direct authority. - Basic knowledge of spreadsheet tools (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides). Compensation: $125,000 - $145,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Senior Manager – Product Owner role focused on delivering and modernising real-time 24x7 cross-border payment products, driving platform transformation and scalable event-based processing. The position bridges strategy and execution, owning backlog, requirements, and delivery governance to ensure regulatory compliance and high-quality client outcomes. It involves leading end-to-end product delivery across global stakeholders within transaction banking. 🗂️ Requirements: 12+ years experience in product engineering, delivery, payments operations or transformation, Experience in transaction banking products, especially cross-border payments or payment platforms, Strong Agile delivery experience (backlog management, user stories, requirements definition), Experience with platform modernisation and event-based processing, Ability to manage end-to-end product delivery and roadmap ownership, Experience ensuring compliance with payments regulatory requirements, Ability to work with technical teams on integrations and scalable architectures, Strong analytical and problem-solving skills, University degree or equivalent 📃 Skills: Agile, Payments, Cross-border, RTPS, TransactionBanking, BacklogManagement, UserStories, EventDriven, Integrations, Architecture, RegulatoryCompliance, Excel, PowerPoint 🏢 Description: Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Join CIB Banking Transformation & Performance to shape and deliver our Real-Time Cross-Border 24x7 Payments agenda and be part of re-building our payments assets for the future. You’ll sit at the centre of Global Product, Operations and Technology - turning strategy into reality for our customers and staff, through high-quality propositions and measurable client outcomes. As Senior Manager – Product Owner, you will lead the design, delivery, and continuous improvement of payment products, focusing on scalable Real-Time 24x7 payment products and platform modernisation that creates “happy payment paths” processed in seconds globally, while having a healthy understanding of “unhappy paths” and how they are best handled to reduce operational friction. This role is central to bridging strategy and execution, ensuring that governance, product backlogs, user stories, testing, controls, and delivery processes are aligned with business outcomes, client expectations, cost reduction, and regulatory requirements. You’ll help embed a culture of delivery excellence, client representation, and proactive partnership across Transformation, CBCC, partner systems, and affiliates. What you’ll do Deliver the payments product strategy to support growth, reduce costs, meet regulatory requirements, and enhance customer experience. Own parts of the 24x7 RT Payments roadmap working with partner systems and affiliates, aligning priorities across global stakeholders. Define requirements for and lead platform modernisation towards event-based processing to Globally enable faster, scalable, and resilient payment processing. Own and maintain the product backlog: prioritisation, refinement, user stories and acceptance criteria aligned to business outcomes. Represent the client in delivery, ensuring requirements and solutions that meet client expectations and operational needs, improving CX/UX to lower customer hurdles. Drive delivery excellence across testing, release readiness, defect management and post-release quality. Work closely with delivery, design, operations, risk, compliance, and customer teams to ensure successful launches and continuous improvements. Identify and implement process improvements (e.g., tightening controls in reconciliation and settlement) to reduce operational friction and strengthen outcomes. What you need to have to succeed in this role 12+ years’ experience in Product Engineering / Delivery / Payments Operations / Transformation (payments/banking/fintech preferred). Strong Agile delivery capability: requirements definition, backlog management, user story refinement, and end-to-end delivery ownership. Experience in transaction banking products—ideally cross-border payments, payment platforms, or similar. Strong stakeholder management across Product, Stewards, Technology and Operations; able to influence without formal authority across distributed teams. Strong analytical and structured problem-solving skills; able to translate complex needs into simple, scalable solutions. Comfortable discussing technical and functional details, integrations, and scalable architectures with engineers to build robust solutions. Experience in embedding effective controls and ensuring product design supports payments regulatory requirements. Strong communication skills and fluency in English; university degree (or equivalent) with strong Excel and PowerPoint skills. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process: Online behavioural test (for external candidates only) Telephone screen (for external candidates only) Interview with the hiring manager We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.