Sr. Relationship Manager - EMEA

🏢 Summary: Client-facing Relationship Manager role focused on delivering high-quality wealth management service, overseeing client experience workflows, and partnering with Wealth Advisors on practice management and retention initiatives. The position involves coordinating cross-functional teams, managing client relationships, tracking service metrics, and supporting business growth and onboarding efforts. The role offers a structured career path with increasing leadership and strategic responsibilities. 🗂️ Requirements: Strong understanding of wealth management processes and service models, Experience managing complex client relationships, Leadership and mentoring experience, Excellent communication and organizational skills, Problem-solving abilities, Proficiency with CRM systems, Experience with workflow management tools, Ability to collaborate across cross-functional teams, Availability during standard business hours 📃 Skills: CRM, WealthManagement, WorkflowManagement, KPI, Compliance, FinancialPlanning, InvestmentOperations 🏢 Description: Job Summary: The Relationship Manager (RM) I is a strategic, client-facing role within the Client Service department. The RM is designed to elevate the delivery of service excellence across the Wealth Management team. This role partners closely with Wealth Advisors to ensure that service commitments made to clients are implemented with precision, consistency, and care. This role is responsible for overseeing the execution of the firm's service model, ensuring that client experiences align with the firm's standards and values. The Relationship Manager I plays a critical role in practice management, client retention, and business growth, serving as a key contributor to the success of the advisory team. This role offers a clear career path to Relationship Manager II and III, with increasing levels of strategic influence, leadership, and client engagement. Essential Job Functions for this role include: Client Experience Oversight - Ensure the consistent delivery of service commitments made to clients, acting as a steward of the firm's client experience standards. - Manage service workflows and client touchpoints to ensure timely and accurate execution. - Serve as a strategic liaison between clients and internal teams, resolving issues and identifying opportunities to enhance service delivery. - Lead client follow-up initiatives post-meetings to ensure all action items are completed and documented. - Other duties as assigned. Advisor Partnership & Practice Management - Partner with Wealth Advisors to support client segmentation, service tiering, and strategic planning. - Facilitate in implementing and refining the advisory team's service model, including client communication strategies and engagement protocols. - Track and report on client satisfaction metrics, service delivery KPIs, and retention trends. - Collaborate with internal departments (e.g., financial planning, investment operations, compliance) to ensure alignment and efficiency. Growth & Retention Support - Identify opportunities to deepen client relationships through proactive outreach and strategic engagement. - Support business development efforts by helping advisors prepare for prospect meetings and onboarding new clients. - Maintain a pulse on client needs and preferences, surfacing insights that inform advisor strategy and firm initiatives. Knowledge, Skills, and Abilities: - Strong understanding of wealth management processes and service models. - Proven ability to manage complex client relationships and resolve issues effectively. - Leadership and mentoring experience within a team environment. - Excellent communication, organizational, and problem-solving skills. - Proficiency in CRM systems and workflow management tools. - Strategic thinker and strong ability to influence and collaborate across teams. Work Schedule: This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs. All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period. Working Conditions: This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs. Benefits: - Company Paid Basic Life & AD&D Insurance - Company Paid Short-Term and Long-Term Disability Insurance - Supplemental Life & AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance - Three Cigna medical plan offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan - Kaiser Medical plans available in California - Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan - Two comprehensive Dental Plans - Vision Insurance Plan - Dependent Care Savings Account for child and dependent care - 14 Company Paid Holidays including a full week off at Thanksgiving - Generous paid time off program for vacation and sick days - Employee Assistance Plan - Family Medical Leave - Paid Parental Leave (8 weeks) - Maternity benefits utilizing company paid STD, supplemental STD, plus Parental Leave - Adoption Assistance Reimbursement Program - Company Paid Concierge Services - 401(k) Retirement Plan with Traditional and Roth plans and employer match - Pet Insurance - Personalized financial planning and guidance at preferred employee pricing

🏢 Summary: Senior Client Success Manager role within a Pharmacy Benefit Management (PBM) team focused on managing key client relationships and ensuring high-quality pharmacy benefit delivery. The position requires deep PBM expertise, ownership of complex accounts, and leadership of client operations, implementations, and business reviews. This role combines consultative account management with operational oversight to drive client satisfaction and contractual performance. 🗂️ Requirements: Bachelor's Degree, 5-8 years experience in pharmacy operations, Strong knowledge of Pharmacy Benefit Management (PBM) services, Experience managing complex client accounts, Ability to lead client meetings and business reviews, Ability to manage contract deliverables and track compliance, Experience supporting open enrollment and benefit changes, Project leadership and cross-functional collaboration skills, Proficiency in spreadsheet and presentation tools 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides 🏢 Description: About the Role: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. What You'll Do: - Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations, and ensuring overall client satisfaction. - Maintain regular contact with clients, client representatives, and internal account team members regarding ongoing pharmacy operations. - Serve as the initial point of contact for day-to-day operational inquiries and lead all client meetings, including quarterly and annual business reviews. - Partner with the Implementation Team during new client implementations to ensure a seamless transition post-launch. - Gather client requirements for the annual open enrollment process, including benefit changes and customized requirements. - Participate in client webinars, training sessions, and forums to educate employees on the PBM solution; travel to client sites for Open Enrollment or Benefit Fairs may be required. - Identify issue trends and collaborate with operations and vendor partners to implement preventative measures. - Ensure all requirements and deliverables are met accurately and on time; track risks related to contractual obligations. - Support standardization across accounts and contribute to operational enhancements in multi-disciplinary teams. - Provide ongoing support including interpreting plan design, resolving claims, benefit and enrollment issues, and handling phone, written, and electronic inquiries. - Maintain awareness of industry trends and provide insights and recommendations to clients. Who You Are: - Education: Bachelor's Degree required; Master's Degree preferred. - 5-8 years of experience in pharmacy operations. - Detail-oriented with strong consultative, presentation, communication, and organizational skills. - Solid client management skills and pharmacy benefit knowledge. - Effective and creative problem-solving abilities. - Ability to prioritize, manage change, lead projects, and influence stakeholders without direct authority. - Basic knowledge of spreadsheet tools (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides). Compensation: $125,000 - $145,000 annually, in addition to bonus and equity. Compensation is determined by geographic location, experience, and qualifications.

🏢 Summary: Lead and scale a Customer Success team overseeing both Enterprise and high-volume segments, building a unified Account Health framework and data-driven retention strategy. The role focuses on designing scalable processes, implementing health scoring systems, and driving proactive customer engagement. This is a remote leadership position with strong benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital (tech-touch) accounts, Experience conducting QBRs and navigating multi-stakeholder environments, Proficiency in using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes, tools, or playbooks, Ability to define KPIs and manage team performance, Completion of Wonderlic Assessment 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn informal knowledge into repeatable, data-driven playbooks that drive global retention. You Will - Segment the strategy by defining and iterating engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Drive proactive retention using leading indicators to trigger outreach before customers are at risk. - Manage day-to-day team performance using clear KPIs to ensure accountability and growth. You Have Must Have: - 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments. - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report performance. - Ability to design scalable processes and implement tools, workflows, or playbooks. - High emotional intelligence with a coaching-first management style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience in the automotive industry. Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes 4. Problem Solving Exercise – 60 minutes 5. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness stipend - WFH equipment - Opportunities for development and career growth

🏢 Summary: Senior Client Success Manager role within a Pharmacy Benefit Management (PBM) team, responsible for managing complex client accounts, ensuring high-quality pharmacy benefit delivery, and driving client satisfaction. The position focuses on consultative account management, operational oversight, and cross-functional collaboration to meet contractual obligations and support pharmacy operations. It involves leading client meetings, supporting implementations, resolving escalations, and providing strategic insights on industry trends. 🗂️ Requirements: Bachelor's Degree, 5-8 years in pharmacy operations, Strong pharmacy benefit management (PBM) knowledge, Client account management experience, Ability to manage contract deliverables and track compliance, Experience leading client meetings and business reviews, Ability to gather and manage open enrollment requirements, Project leadership and cross-functional collaboration skills, Proficiency in spreadsheet and presentation tools (Excel, Google Sheets, PowerPoint, Google Slides) 📃 Skills: PBM, Pharmacy, Excel, GoogleSheets, PowerPoint, GoogleSlides 🏢 Description: ABOUT THE ROLE: We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts. WHAT YOU'LL DO: Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction. Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations. Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. Lead and facilitate all client meetings, including quarterly and annual business reviews. Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch. Responsible for gathering all client requirements for the annual open enrollment process, including benefit changes and any customized requirements. Participate in client webinars, training, and other forums designed to educate their employees on the PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required. Identify trends within issues and work with the operations team and vendor partners to take appropriate preventative measures. Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations. Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements. Provide ongoing support to partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues. Maintain an understanding of industry trends and provide clients with insights and recommendations on how the PBM solutions work to address those trends. WHO YOU ARE: Education level: Bachelor's Degree Required. Preferred: Master's Degree Work experience: 5-8 years in pharmacy operations Location information: Remote or Dallas, TX Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides) COMPENSATION: $125,000 - $145,000 annually, in addition to bonus and equity Compensation offered will be determined by geographic location, experience, and qualifications.

🏢 Summary: Leadership role overseeing Enterprise and Scaled Customer Success segments, focused on building a unified account health framework, improving retention through data-driven strategies, and operationalizing scalable processes. The position combines team management, analytics, and systems design to professionalize CS operations across 1,000+ accounts. Fully remote with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital CS segments, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or playbooks, Experience leading QBRs and managing multi-stakeholder accounts, Ability to define KPIs and manage team performance 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, Slack 🏢 Description: About the Role As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will serve as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified Account Health framework that works for every customer, regardless of size. You Will - Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency - Develop a standardized Account Health Scoring system that identifies risk across a 1,000+ account base - Transition informal Slack-based collaboration into a structured internal knowledge base and formal playbooks - Use leading indicators to proactively trigger outreach before customers are at risk - Manage day-to-day performance of the Customer Success team using clear KPIs to drive accountability and growth You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM - Proven experience managing high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication) - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance - Ability to design scalable processes and successfully implement tools, workflows, or playbooks - High emotional intelligence and a coaching-first management style Nice to Have: - Ability to work with advanced data visualization tools - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero) - Experience in the automotive industry Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes Problem Solving Exercise – 60 minutes 4. Cross-Functional Interview – 30 minutes *Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous parental leave - FSA and HSA options - 401(k) - Growth & wellness stipend - Work-from-home equipment - Opportunities for development and career growth

🏢 Summary: Senior Product Manager role focused on building and enhancing AI-driven CRM capabilities that improve selling workflows, productivity, and pipeline visibility. The position partners cross-functionally to deliver enterprise SaaS features across desktop and mobile experiences. The goal is to create intelligent, intuitive products that drive user adoption and measurable business impact. 🗂️ Requirements: 5+ years of product management experience, Experience delivering commercial, customer-facing software products, Proven track record shipping enterprise SaaS products, Experience in CRM, CX, or related domains, Strong understanding of user workflows and system design, Experience with data-driven product development, Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field 📃 Skills: CRM, SaaS, AI, UX, Mobile, Desktop, Data, SystemDesign 🏢 Description: We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape modern selling experiences by improving CRM workflows, applying AI to increase seller productivity, and delivering insights that help managers monitor pipeline health, improve forecast accuracy, and act on risks and opportunities. You will work across desktop and mobile experiences to create intuitive, intelligent products that drive user adoption and business impact. Impact You Will Make in the Role: Design for Real-World Selling Workflows: Build intuitive CRM experiences that help sellers efficiently manage accounts, opportunities, and activities across desktop and mobile, with a strong understanding of how users actually work day to day. Apply AI to Improve Productivity: Identify opportunities to surface the right signals, recommend next-best actions, and create conversational experiences that help sellers and managers prepare, decide, and act more effectively. Enable Better Team Performance: Deliver manager-facing capabilities that provide visibility into pipeline health, improve forecast accuracy, and highlight the risks and opportunities that need attention. Drive Cross-Functional Product Execution: Partner across Engineering, UX, Architecture, and Go-To-Market teams to translate customer needs, product signals, and business priorities into clear strategy, requirements, and measurable outcomes. What You Will Bring: 5+ years of product management experience building and delivering commercial, customer-facing software products Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains Strong understanding of user workflows, system design, and data-driven product development Excellent communication, stakeholder management, and product storytelling skills Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field; MBA a plus Benefits and Perks: Excellent healthcare package for you and your family Savings and Investment – 401(k) match Unlimited Paid Time Off Paid Parental Leave Online Legal Services (Rocket Lawyer) Financial Planning Services (Origin) Discounted Pet Insurance (Embrace Pet Insurance) Corporate Benefit Program (Working Advantage) with exclusive travel and entertainment offers and special discounts Health and Wellness Reimbursement Program Travel Discounts Educational Resources – Career & Personal Development Program Employee Referral Bonus Program Merit-based career growth opportunities

🏢 Summary: Senior Program Manager role focused on scaling and optimizing deployment operations for autonomous vehicle programs, ensuring seamless coordination from contract signing to live operations. The position drives process design, workflow automation, KPI tracking, and cross-functional alignment across sales, customer success, support, engineering, and product teams. It emphasizes building scalable systems and feedback loops to support growing fleet deployments in a technical, robotics-driven environment. 🗂️ Requirements: 6+ years of program or project management experience in complex technical environments, Bachelor’s degree in Computer Science, Engineering, Business, or related field, Experience scaling complex operational or deployment programs, Experience designing and automating workflows across sales, customer success, or support, Experience working with customer-facing teams in technical product environments, Familiarity with CRM and support platforms, Familiarity with project tracking tools, Strong analytical skills for operational data analysis, Ability to collaborate cross-functionally with engineering and product teams 📃 Skills: HubSpot, Salesforce, Zendesk, Jira, Confluence, CRM, KPI, Automation 🏢 Description: About this role: We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. Responsibilities Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation. Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements. Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs. Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments. Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows. Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs. Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement. Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints. Qualifications 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs. Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline. Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context. Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions. Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments. Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence. Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity. Comfortable operating without a playbook, knowing when to establish process and when to move without it. Experience in autonomous systems, robotics, or industrial automation strongly preferred. Benefits & Perks Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge) Life, Short-term and long-term disability insurance (company funds 100% of premiums) Company 401(k) Commuter Benefits Flexible vacation policy Remote or hybrid work opportunities Sabbatical leave opportunity after 5 years with the company Paid Parental Leave Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages Monthly meal and tech allowances for remote employees

🏢 Summary: Senior Manager role focused on strategic memory sales for AI infrastructure accounts, specializing in HBM and next-generation memory solutions. The position leads executive customer engagement, commercial negotiations, forecasting, and cross-functional execution for AI/datacenter platforms. Requires deep semiconductor industry expertise and onsite presence in San Jose with limited travel. 🗂️ Requirements: Bachelor's degree in Engineering, Business, or related discipline, 15+ years of sales experience in semiconductor industry or related technical field, Experience managing strategic accounts in memory and AI/datacenter markets, Knowledge of HBM and graphics memory markets, Understanding of AI training, inference, GPU architectures, and datacenter infrastructure, Experience with pricing strategy, supply planning, and commercial negotiations, Ability to collaborate with engineering, product development, and operations teams, Experience with data-driven forecasting and business reviews 📃 Skills: HBM, AI, GPU, Datacenter, Semiconductor, Memory, Sales, Forecasting, Pricing, Networking 🏢 Description: Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. Advancing the World's Technology Together Our technology solutions power the tools you use every day—including smartphones, electric vehicles, hyperscale data centers, IoT devices, and more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future. What You'll Do We are seeking a highly experienced and proactive Senior Manager, Memory Sales to lead one of the company's most critical strategic accounts within the rapidly evolving AI infrastructure and advanced memory ecosystem. This role will focus heavily on High Bandwidth Memory (HBM), and next-generation memory solutions supporting AI training and inference platforms. The ideal candidate will serve as the primary commercial and strategic interface for a customer, driving executive engagement, long-term business planning, supply alignment, pricing strategy, and cross-functional execution across engineering, operations, and product teams. Location: Daily onsite presence at our San Jose, CA Headquarters in alignment with our Flexible Work policy with 10-15% travel. Reports to: Senior Director, B2B Account Sales Key Responsibilities: Strategic Account Leadership - Own and manage one of the company's largest and most strategically important AI infrastructure accounts. - Develop and execute long-term account strategies aligned with customer roadmap, technology transitions, and capacity planning. - Build and maintain strong executive-level relationships across sourcing, engineering, operations, and architecture teams. HBM & Advanced Memory Business Management - Lead all commercial activities related to HBM and next-generation memory technologies. - Drive business negotiations involving pricing, supply allocation, product transitions, qualification timelines, and long-term agreements. - Support customer programs spanning AI accelerators, GPU platforms, networking systems, and datacenter infrastructure. AI Infrastructure Market Expertise - Maintain deep understanding of AI training and inference trends, hyperscale datacenter deployments, GPU architectures, and memory bandwidth requirements. - Provide strategic insights on industry direction, competitive positioning, and technology adoption impacting the customer roadmap. Cross-Functional Program Execution - Collaborate closely with engineering, product planning, operations, quality, and executive leadership teams to ensure seamless customer support and issue resolution. - Coordinate qualification schedules, production readiness, supply ramp planning, and technical escalations. - Lead internal alignment for critical customer deliverables and executive reviews. Customer Engagement & Issue Resolution - Anticipate customer needs and proactively manage risks related to supply, qualification, performance, and operational execution. - Drive urgent issue resolution with a strong sense of ownership and accountability in fast-moving environments. - Maintain high levels of customer trust through transparent communication and consistent execution. Data-Driven Business Management - Analyze market trends, customer demand signals, pricing dynamics, and internal operational data to drive strategic decisions. - Develop executive-level business reviews, forecasting models, and revenue growth strategies. What You Bring - Bachelor's degree in Engineering, Business, or related discipline and 15+ years sales experience in semiconductor industry or related technical field. - Strategic Account Management experience within memory and AI/datacenter markets. - Deep knowledge of the memory market, including HBM and graphics memory. - Understanding of AI/datacenter market trends and developments. - Experience collaborating with sales, product development, and engineering teams. - Data-driven decision-making and analytical skills. What We Offer - Base pay range: $176,000—$280,000 USD. - Medical, Dental, Vision, and 401(k) benefits. - Charitable giving match and community involvement opportunities. - 4+ weeks of paid time off plus holidays and sick leave. - Family support benefits including fertility care, adoption support, and medical travel assistance. - Emotional wellness support with therapy sessions and wellness apps. - Onsite café, gym, and virtual fitness classes. - Flexible work environment and benefits.

🏢 Summary: Remote Senior Accounts Payable Manager role leading multi-entity, multi-state AP operations in a fast-growing, acquisition-driven organization. The position focuses on optimizing processes, ensuring sales tax compliance, integrating acquired entities, and driving ERP and automation initiatives. This role partners with Finance and Operations leadership to build scalable, controlled, and standardized AP functions. 🗂️ Requirements: Bachelor's degree in Accounting, Finance, Business Administration, or related field, 8+ years Accounts Payable experience, 3+ years in Accounts Payable leadership role, Experience in private equity-backed, acquisitive, or roll-up environment, Experience managing AP across multiple legal entities and states, Strong knowledge of sales tax and use tax compliance, Experience with vendor onboarding and credit application review, Experience leading ERP implementations or AP automation initiatives, Advanced knowledge of AP controls, invoice processing, and month-end close, Experience with ERP systems (Ramp, Sage, SAP, Oracle, NetSuite, Microsoft Dynamics, or similar) 📃 Skills: ERP, Ramp, Sage, SAP, Oracle, NetSuite, Microsoft, Dynamics, SalesTax, UseTax, APAutomation, InvoiceProcessing, PaymentPlatforms, DataMigration, KPIs, Reconciliations 🏢 Description: Senior Accounts Payable Manager Co-Founder Roll-Up Environment | Multi-Entity | Multi-State | Sales Tax Expertise About the Opportunity We are seeking a highly motivated and hands-on Senior Accounts Payable Manager to lead and optimize the Accounts Payable function within a rapidly growing, co-founder based organization. This role is ideal for a proven AP leader who thrives in a fast-paced, acquisitive environment and has successfully managed the complexities that come with multi-entity operations, acquisitions, system integrations, and process standardization. This is a role for someone who likes rapid change, enjoys working with a variety of personalities across multiple business units, and that isn't easily flustered with changing competing priorities. Reports To: Corporate Controller Key Responsibilities Accounts Payable Leadership Lead and manage the day-to-day Accounts Payable operations across multiple business entities and locations. Develop, mentor, and manage AP staff while fostering a culture of accountability, continuous improvement, and customer service. Establish and maintain AP policies, procedures, best practices, and internal controls to support organizational growth. Ensure timely and accurate invoice processing, payment execution, vendor reconciliation, and month-end close support. This includes understanding the full AP spectrum from credit applications through vendor payment. Own month-end cut-off and accounts payable process flow, including applying payments within the accounts payable system and reconciling expense bank accounts. Oversee invoice coding and syncing credit cards. Board Support & Acquisition Integration Support a co-founder based growth strategy through acquisition onboarding and integration activities. Lead AP workstreams related to acquisitions, integrations, and business roll-ups. Standardize AP processes across newly acquired entities while maintaining compliance with local operational requirements. Partner with leadership teams to evaluate and implement process improvements and operational efficiencies. Multi-Entity & Multi-State Compliance Manage AP operations across numerous legal entities and jurisdictions. Ensure compliance with state-specific regulations, reporting requirements, and internal governance standards. Oversee intercompany AP processes and related account reconciliations. Sales & Use Tax / Retail Exemption Management Maintain expertise in multi-state sales and use tax requirements. Manage vendor sales tax compliance and exemption certificate administration. Ensure proper handling of retail exemption documentation and audit readiness. Partner with Accounting team to address sales tax questions, audits, and compliance matters. Vendor Management Oversee vendor onboarding, new vendor setup, and vendor master file governance. Review and approve credit applications, credit references, and vendor account establishment documentation. Maintain strong vendor relationships while ensuring adherence to company policies and controls. Drive improvements in vendor payment processes and dispute resolution. Systems & Process Improvement Lead AP-related ERP implementations, upgrades, integrations, and optimization initiatives. Participate in acquisition-related system conversions and data migration projects. Identify automation opportunities and implement best practices to improve efficiency and scalability. Collaborate with Finance, Operations, Procurement, and HR teams to streamline workflows and reporting. Financial Close & Reporting Support month-end, quarter-end, and year-end close activities. Ensure AP accruals, reconciliations, and reporting are completed accurately and timely. Develop and monitor KPIs, dashboards, and reporting metrics related to AP performance. Assist with internal and external audits. Qualifications Required Bachelor's degree in Accounting, Finance, Business Administration, or related field. 8+ years of progressive Accounts Payable experience, including 3+ years in a leadership role. Demonstrated experience in a private equity-backed, co-founder based, acquisitive, and/or roll-up environment. Strong experience managing AP across multiple legal entities and multiple states. Deep understanding of sales tax compliance, use tax requirements, and retail exemption certificate management. Experience reviewing and managing credit applications, vendor onboarding, and vendor master maintenance. Proven success leading ERP implementations, system conversions, or AP automation initiatives. Advanced knowledge of AP controls, invoice processing, payment platforms, and month-end close procedures. Strong analytical, organizational, and problem-solving skills. Ability to manage multiple priorities in a dynamic, high-growth environment. Experience with ERP platforms such as Ramp, Sage, SAP, Oracle, NetSuite, Microsoft Dynamics, or similar systems. Preferred Experience supporting growth organizations with multiple entities. Exposure to centralized accounts payable. Experience with acquisition integrations and post-merger process harmonization. Service, Construction, and/or HVAC Industry Support Experience Why Join Us? This is an opportunity to play a critical leadership role in a high-growth, co-founder backed organization where your expertise in AP operations, acquisition integration, compliance, and process improvement will directly influence the company's scalability and long-term success. You will work alongside senior leadership to build best-in-class financial operations while helping shape the future of a rapidly expanding enterprise. EEO Statement We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to legally protected status.

🏢 Summary: Senior Accounts Payable Manager role leading and optimizing multi-entity, multi-state AP operations within a high-growth, acquisition-driven organization. The position oversees compliance, sales and use tax management, ERP initiatives, vendor governance, and acquisition integrations. This is a hands-on leadership role focused on process standardization, automation, and scalable financial operations. 🗂️ Requirements: Bachelor's degree in Accounting, Finance, Business Administration, or related field, 8+ years of Accounts Payable experience, 3+ years in a leadership role, Experience in multi-entity and multi-state AP environments, Expertise in sales and use tax compliance and retail exemption management, Experience with vendor onboarding, credit applications, and vendor master maintenance, Experience leading ERP implementations or system conversions, Advanced knowledge of AP controls, invoice processing, and month-end close, Experience with ERP platforms (e.g., Ramp, Sage, SAP, Oracle, NetSuite, Microsoft Dynamics) 📃 Skills: AccountsPayable, ERP, SalesTax, UseTax, RetailExemption, InvoiceProcessing, VendorManagement, CreditApplications, MonthEndClose, Reconciliation, InternalControls, Automation, DataMigration, KPI, Reporting, SAP, Oracle, NetSuite, Sage, MicrosoftDynamics, Ramp 🏢 Description: Senior Accounts Payable Manager Co-Founder Roll-Up Environment | Multi-Entity | Multi-State | Sales Tax Expertise About the Opportunity We are seeking a highly motivated and hands-on Senior Accounts Payable Manager to lead and optimize the Accounts Payable function within a rapidly growing, co-founder based organization. This role is ideal for a proven AP leader who thrives in a fast-paced, acquisitive environment and has successfully managed the complexities that come with multi-entity operations, acquisitions, system integrations, and process standardization. This is a role for someone who likes rapid change, enjoys working with a variety of personalities across multiple business units, and isn't easily flustered with changing competing priorities. Location: Remote Reports To: Corporate Controller Key Responsibilities Accounts Payable Leadership - Lead and manage day-to-day Accounts Payable operations across multiple business entities and locations. - Develop, mentor, and manage AP staff while fostering accountability and continuous improvement. - Establish and maintain AP policies, procedures, best practices, and internal controls. - Ensure timely and accurate invoice processing, payment execution, vendor reconciliation, and month-end close support. - Own month-end cut-off and AP process flow, including applying payments and reconciling expense bank accounts. - Oversee invoice coding and credit card syncing. Board Support & Acquisition Integration - Support acquisition onboarding and integration activities. - Lead AP workstreams related to acquisitions and roll-ups. - Standardize AP processes across newly acquired entities while maintaining compliance. - Partner with leadership to implement process improvements and operational efficiencies. Multi-Entity & Multi-State Compliance - Manage AP operations across numerous legal entities and jurisdictions. - Ensure compliance with state-specific regulations and internal governance standards. - Oversee intercompany AP processes and reconciliations. Sales & Use Tax / Retail Exemption Management - Maintain expertise in multi-state sales and use tax requirements. - Manage vendor sales tax compliance and exemption certificate administration. - Ensure proper handling of retail exemption documentation and audit readiness. - Partner with Accounting to address sales tax audits and compliance matters. Vendor Management - Oversee vendor onboarding and vendor master file governance. - Review and approve credit applications and vendor documentation. - Maintain vendor relationships while ensuring adherence to company controls. - Improve vendor payment processes and dispute resolution. Systems & Process Improvement - Lead AP-related ERP implementations, upgrades, and integrations. - Participate in system conversions and data migration projects. - Identify automation opportunities and implement best practices. - Collaborate cross-functionally to streamline workflows and reporting. Financial Close & Reporting - Support month-end, quarter-end, and year-end close activities. - Ensure AP accruals, reconciliations, and reporting are accurate and timely. - Develop and monitor KPIs and dashboards related to AP performance. - Assist with internal and external audits. Qualifications Required - Bachelor's degree in Accounting, Finance, Business Administration, or related field. - 8+ years of progressive Accounts Payable experience, including 3+ years in leadership. - Experience in private equity-backed, acquisitive, or roll-up environments. - Strong experience managing AP across multiple legal entities and states. - Deep understanding of sales and use tax compliance and retail exemption management. - Experience with vendor onboarding, credit applications, and vendor master maintenance. - Proven success leading ERP implementations, system conversions, or AP automation initiatives. - Advanced knowledge of AP controls, invoice processing, payment platforms, and month-end close. - Experience with ERP platforms such as Ramp, Sage, SAP, Oracle, NetSuite, or Microsoft Dynamics. Preferred - Experience supporting growth organizations with multiple entities. - Experience with centralized accounts payable. - Experience with acquisition integrations and post-merger process harmonization. - Service, Construction, and/or HVAC industry support experience. Why Join Us? This opportunity allows you to play a critical leadership role in a high-growth, co-founder backed organization where your expertise in AP operations, acquisition integration, compliance, and process improvement will directly influence scalability and long-term success. You will work alongside senior leadership to build best-in-class financial operations and help shape the future of a rapidly expanding enterprise.