Culinary Lead (Sur La Table)

🏢 Summary: Part-time Coffee Specialist role focused on delivering coffee education, product demonstrations, and customer service while driving sales of coffee equipment and accessories. The position includes teaching brewing techniques, maintaining store operations, and supporting customer engagement through classes and personalized recommendations. 🗂️ Requirements: Must be 18 years of age or older, In-depth knowledge of coffee brewing methods, origins, and equipment, Ability to create engaging hands-on customer experiences, Strong communication and problem-solving skills, Ability to work flexible hours including nights, weekends, and holidays, Ability to stand for extended periods and lift up to 50 lbs, Ability to operate POS systems and computers, Regular attendance and ability to teach 3-4 classes per week, Compliance with food safety and sanitation standards 📃 Skills: Coffee, Espresso, Aeropress, POS, Microsoft, Inventory, Merchandising, Retail, Brewing, FrenchPress, PourOver, ColdBrew 🏢 Description: As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things coffee. This position is responsible for delivering exceptional customer service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist plays a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes. Quick Facts Key Responsibilities Customer Experience & Brand Representation - Represent the brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. - Lead engaging and informative coffee brewing demonstrations. - Educate customers on brewing techniques including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art. - Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance - Recommend appropriate coffee equipment and maintenance practices based on customer needs. - Promote and sell coffee products, equipment, and accessories. - Assist the store in achieving revenue goals through customer engagement and education. - Meet or exceed culinary program goals through exceptional classes that drive engagement and sales. Team Engagement & Store Support - Partner with store leaders to align culinary programming with store priorities. - Collaborate on merchandising strategies highlighting featured tools and products. Operations & Compliance - Ensure compliance with food safety standards, local health codes, and sanitation regulations. - Maintain a coffee-ready store environment with quality and consistency across brewing methods. - Maintain accurate inventory levels and control supply expenses. - Ensure store safety and cleanliness. - Accurately record time worked according to company policy. - Follow all policies and standard operating procedures. Physical Requirements - Ability to communicate verbally and work cooperatively with associates and customers. - Ability to remain standing for up to 4 hours at a time. - Ability to move throughout the store while directing class participants and retrieving merchandise. - Ability to differentiate variations in flavors and odors. - Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch. - Ability to demonstrate coffee brewing techniques. - Ability to lift and/or move merchandise weighing up to 50 lbs. - Ability to use ladders to retrieve merchandise. - Ability to operate a computer, POS system, scanners, and keyboard. - Availability to work 12 to 16 hours per week with a flexible schedule including nights, weekends, and holidays. - Regular attendance with flexibility to adjust class assignments and teach 3-4 classes weekly. - Ability to work in a coffee bar environment with exposure to hot equipment, steam, and allergens. Qualifications & Experience - Must be 18 years of age or older. - Passion for coffee and knowledge of brewing methods, coffee origins, and equipment. - Ability to create engaging customer experiences. - Excellent communication, problem-solving, and decision-making abilities. - Passion for community engagement and exceptional customer experiences. - Proficiency in Microsoft Office and retail management systems preferred. This job description represents a summary of responsibilities and duties and may be adjusted as needed.

🏢 Summary: Coffee Specialist role focused on delivering customer education, product demonstrations, and sales support for coffee equipment and brewing techniques in a retail environment. The position includes leading coffee classes, maintaining store operations and safety standards, and driving customer engagement and revenue goals. Flexible part-time scheduling with hands-on customer interaction and in-store coffee expertise is required. 🗂️ Requirements: 18+ years old, Knowledge of coffee brewing methods and equipment, Ability to lead customer demonstrations and classes, Experience with customer engagement and sales, Strong communication and problem-solving skills, Ability to stand for extended periods, Ability to lift up to 50 lbs, Flexible availability including nights, weekends, and holidays, Ability to operate POS systems and computers, Compliance with food safety and sanitation standards 📃 Skills: POS, Microsoft, Espresso, Aeropress, FrenchPress, PourOver, ColdBrew, Inventory, Retail, Merchandising 🏢 Description: As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things coffee. This position is responsible for delivering best-in-center service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist plays a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes. Key Responsibilities Customer Experience & Brand Representation • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. • Lead engaging and informative coffee brewing demonstrations that showcase expertise and unique offerings. • Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art. • Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance • Recommend appropriate coffee equipment and maintenance practices based on customer needs. • Promote and sell coffee products, equipment, and accessories to customers. • Assist the store in achieving revenue goals by driving customer engagement and conversion through education. • Meet or exceed culinary program goals through exceptional classes that drive customer engagement and sales. Team Engagement & Store Support • Partner with store leaders to ensure alignment between culinary programming and store priorities. • Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance • Ensure compliance with food safety standards, local health codes, and sanitation regulations. • Maintain a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods. • Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. • Ensure store safety and cleanliness, addressing maintenance needs promptly. • Accurately record time worked according to company policy. • Follow all company policies and standard operating procedures. Physical Requirements • Ability to communicate verbally and work cooperatively with associates and customers. • Ability to remain standing for up to 4 hours at a time. • Ability to move about the store directing class participants while selling to customers and retrieving merchandise. • Ability to perceive and differentiate variations in flavors or odors. • Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch. • Ability to use hands for grinding, tamping, steaming, pouring, frothing, and demonstrating brewing techniques. • Ability to lift and/or move merchandise weighing up to 50 lbs. • Ability to ascend/descend ladders to retrieve or move merchandise. • Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse. • Availability to work 12–16 hours per week with flexibility for nights, weekends, and holidays. • Regular attendance with flexibility to adjust class assignments and teach 3–4 classes per week. • Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and coffee-related allergens. Qualifications & Experience • Must be 18 years of age or older at time of employment. • Passion for coffee and in-depth knowledge of brewing methods, coffee origins, and equipment. • Ability to create engaging, hands-on customer experiences. • Strong enthusiasm for coffee and eagerness to share knowledge. • Excellent communication, problem-solving, and decision-making abilities. • Passion for community engagement and delivering exceptional customer experiences. • Proficiency in Microsoft Office and retail management systems preferred. This job description represents a summary of the job and responsibilities may change as needed.

🏢 Summary: Full-time Catering Operations Area Lead role focused on managing daily meal operations, supporting onsite teams, training staff, and ensuring high-quality catering service across multiple client locations. The position requires hospitality and food service experience, strong organizational skills, and the ability to work in fast-paced environments with travel between sites. Benefits include health coverage, PTO, 401k matching, wellness stipends, and equity. 🗂️ Requirements: Experience training and leading a team, Hospitality and food service background, Ability to multitask in fast-paced environments, Strong organizational and detail-oriented skills, Ability to work independently with minimal supervision, Valid driver's license, Ability to pass MVR check, Ability to lift at least 40 pounds, Availability Monday through Friday 6am-8pm 📃 Skills: Hospitality, Catering, Inventory, Logistics, CustomerService, Training 🏢 Description: The Catering Operations Area Lead will manage daily meal operations for high-profile clients, focusing on logistics at the core of the business. This hands-on role is ideal for candidates who thrive in fast-paced environments, enjoy problem-solving, and take pride in delivering excellent customer satisfaction. Reporting to the Catering Operations Area Manager, the role supports workplace dining experiences across multiple client sites. What you will do: - Support Onsite Teams: Cover planned absences as scheduled and cover unplanned absences as needed - Train/Lead by Example: Train new On-Site Specialists and ensure consistency in quality and level of service aligns with company standards - Facilitate Inventory: Order and transfer catering supplies from the office to various client sites throughout the assigned area - Customer Experience: Greet guests, ensure satisfaction with service, respond to requests, and address questions or concerns - Misc: Perform other tasks as designated by department management Qualifications for success: - Experience training and leading a team - Background in hospitality and food service is required; catering experience is a plus - Detail-oriented and able to stay focused and organized while multitasking - Team player willing to collaborate to ensure smooth execution - Responsible and attentive with the ability to work effectively with little supervision Physical requirements: - Able to lift at least 40 pounds - Able to kneel, crouch, and bend - Able to walk up and down flights of stairs - Able to stand and walk for 3–4 hours on shift - Valid driver's license and ability to pass an MVR Compensation: - Full-time hourly position at $24 per hour - Availability required Monday through Friday from 6am–8pm - Typical schedule is 30–40 hours per week What we offer: - 401k match with immediate vesting - 2 weeks PTO, 11 paid holidays, 5 sick days, and volunteer time - Comprehensive health, dental, and vision coverage - Employee Assistance Program (EAP) - Employer-paid life, short-term, and long-term disability insurance - $100 monthly wellness stipend - $35 monthly cell phone stipend - Commuter benefits - Equity Equal opportunity employer.

🏢 Summary: Full-time Catering Operations Area Lead role focused on managing daily meal operations, supporting onsite teams, inventory coordination, and delivering high-quality customer experiences across multiple client locations. The position requires hospitality and food service experience, leadership skills, and flexibility to work in fast-paced environments with travel across the South Bay area. The offer includes hourly compensation, health benefits, PTO, wellness stipends, commuter benefits, and equity. 🗂️ Requirements: Experience training and leading a team, Hospitality and food service background, Ability to multitask and stay organized, Team collaboration skills, Ability to work with little supervision, Ability to lift at least 40 pounds, Ability to kneel, crouch, bend, and stand for extended periods, Valid driver's license, Ability to pass a MVR, Availability Monday through Friday 6am-8pm 📃 Skills: Hospitality, Catering, Inventory, Logistics, CustomerService 🏢 Description: The Catering Operations Area Lead will manage daily meal operations for high-profile clients, focusing on logistics at the core of the business. This hands-on role is ideal for those who thrive in fast-paced environments, enjoy problem-solving, and take pride in customer satisfaction. Reporting to the Catering Operations Area Manager, the role supports workplace dining experiences across multiple client locations. What you will do: - Support onsite teams by covering planned and unplanned absences - Train new On-Site Specialists and ensure service quality aligns with company standards - Facilitate inventory ordering and transfer of catering supplies to client sites - Greet guests, respond to requests, and address questions or concerns - Perform additional tasks assigned by department management Qualifications for success: - Experience training and leading a team - Background in hospitality and food service; catering experience is a plus - Detail-oriented and organized while multitasking - Team-oriented and collaborative - Responsible and able to work with little supervision Physical requirements: - Able to lift at least 40 pounds - Able to kneel, crouch, and bend - Able to walk up and down flights of stairs - Able to stand and walk for 3-4 hours on shift - Valid driver's license and ability to pass an MVR The role covers the South Bay (Sunnyvale, Santa Clara, and San Jose), with occasional travel to San Ramon, San Leandro, and Berkeley. Compensation: - Full-time hourly position at $24 per hour - Availability required Monday through Friday from 6am-8pm - Typical schedule is 30-40 hours per week What we offer: - 401k match with immediate vesting - 2 weeks PTO, 11 paid holidays, 5 sick days, and volunteer time - Health, dental, and vision coverage - Employee Assistance Program (EAP) - Employer-paid life and disability insurance - $100 monthly wellness stipend - $35 monthly cell phone stipend - Commuter benefits - Equity Equal opportunity employer.

🏢 Summary: The Guest Experience Lead is a hands-on retail leadership role focused on delivering a premium customer experience while driving sales performance and supporting daily store operations. This position leads on the sales floor, coaches associates in real time, and ensures operational and merchandising standards are consistently executed. The role partners with store leadership to achieve sales goals, maintain showroom excellence, and foster a high-performing team culture. 🗂️ Requirements: 2–4+ years of retail sales leadership experience, Proven ability to drive sales results and influence team performance, Strong coaching and communication skills, Excellent organizational skills and ability to manage multiple priorities, Experience with retail technology platforms (e.g., Shopify, Netsuite, Gladly), Experience serving as keyholder, sales lead, or floor leader, Ability to work flexible schedule including evenings, weekends, and holidays, Ability to lift and move merchandise up to 50 lbs 📃 Skills: Shopify, Netsuite, Gladly, Retail, Merchandising, Inventory, Sales, POS 🏢 Description: The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional Guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals. The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment. You Will Deliver a premium, hospitality-driven Guest experience by building meaningful relationships, resolving concerns with professionalism and empathy, and identifying opportunities to elevate service and conversion. Drive sales performance through active selling, product expertise, client engagement, and consistent execution of individual and store goals. Lead by example on the sales floor, providing real-time coaching, reinforcing selling behaviors and service standards, and supporting the onboarding and development of new team members. Foster a positive, collaborative, and accountable team culture that reflects company values and commitment to exceptional Guest experiences. Support operational excellence through execution of opening and closing procedures, inventory and replenishment activities, merchandising standards, and maintaining an organized and visually compelling showroom environment. Ensure compliance with company policies, operational procedures, and brand standards while partnering with store leadership to drive overall store performance. This Might Describe You 2–4+ years of retail sales leadership experience in premium retail, showroom, hospitality, or customer-centric environments. Proven ability to drive sales results, influence team performance, and deliver exceptional Guest experiences. Strong coaching, communication, and interpersonal skills, with the ability to lead by example and develop others. Excellent organizational skills, attention to detail, and ability to effectively manage multiple priorities in a fast-paced environment. Experience using retail technology platforms such as Shopify, Netsuite, Gladly, or similar systems. Passion for design, hospitality, and creating exceptional Guest experiences. Experience serving as a keyholder, sales lead, or floor leader. Experience in furniture, home, lifestyle, luxury, or design-focused retail environments. Ability to work a flexible schedule, including evenings, weekends, and holidays, and lift/move merchandise up to 50 lbs. Why Join Us 401(k): Participation in the 401(k) program with company matching up to 6% of your contributions. Benefits: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored memberships. Paid Time Off: Operates with a high-performance mindset supporting work-life balance. Time to Recharge: Retail teams receive select paid holidays along with holiday pay when working on designated holidays. Employee Discount: 40% off almost all products. Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000. Eligibility for compensation, benefits, and perks may vary based on employment status, work schedule, and applicable policies.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.

🏢 Summary: The role involves leading and coordinating the delivery of digital products, platform implementations, and integration initiatives, ensuring timely and high-quality execution. It combines hands-on delivery management with close collaboration across product and technology teams in an Agile environment. 🗂️ Requirements: Previous experience in IT project delivery or project management, Strong knowledge of Agile methodology, Strong knowledge of Scrum framework, Experience coordinating cross-functional technical teams, Ability to manage risks, dependencies, and blockers, Experience with sprint planning and resource allocation, Professional level of English 📃 Skills: Agile, Scrum, IT, Delivery, ProjectManagement, Integration, Platforms, DigitalProducts, StakeholderManagement, RiskManagement 🏢 Description: We are looking for an experienced Delivery Lead to support the successful delivery of digital products, platform implementations, and integration initiatives. This role combines hands-on delivery management with cross-functional coordination, stakeholder collaboration, and continuous process improvement. The ideal candidate is confident in managing delivery activities independently, working closely with product and technology teams, and ensuring consistent, high-quality execution across projects. Key Responsibilities Lead and coordinate project delivery activities in line with agreed timelines and objectives. Collaborate closely with Product Managers, project teams, analysts, and developers to ensure smooth execution of initiatives. Identify, manage, and mitigate dependencies, risks, and blockers impacting delivery. Support sprint planning, resource allocation, and effective utilization of team capabilities. Drive continuous improvements in delivery processes to increase predictability, efficiency, and quality. Ensure effective communication and alignment between technical and business stakeholders. Prepare project updates, status reports, and progress tracking for stakeholders at different organizational levels. Promote a culture of collaboration, accountability, and continuous improvement within delivery teams. Candidate Profile Previous experience in IT project delivery, project management, or a similar delivery-focused role. Strong understanding of Agile and Scrum methodologies. Experience coordinating cross-functional teams in a fast-paced environment. Excellent communication, organizational, and stakeholder management skills. Ability to prioritize effectively and manage multiple initiatives simultaneously. Proactive mindset with strong problem-solving capabilities. Professional level of English enabling smooth collaboration in an international environment. What We Offer Opportunity to work on large-scale digital and transformation initiatives. Hybrid working model with a centrally located office in Wrocław. Long-term B2B cooperation. Collaborative and international work environment. High level of ownership and impact on delivery processes and ways of working. Exposure to cross-functional teams and modern technology environments. Supportive culture focused on continuous improvement and professional growth. Flexible and dynamic environment with opportunities to influence delivery standards and best practices.

🏢 Summary: Senior-level testing role responsible for defining and leading test and deployment strategies for complex or large-scale projects, ensuring software quality, risk control, and successful releases. The position involves managing test planning, execution, reporting, and deployment activities while overseeing teams and vendors. The role ensures delivery within quality, time, and budget targets in mission-critical environments. 🗂️ Requirements: Proven experience in software testing and quality assurance, Experience leading test strategy and deployment for complex or large projects, Ability to create and manage test plans, test cases, and test data, Experience with system testing, UAT, alpha and beta testing, Experience managing deployments to Pre-Production and Production environments, Ability to analyze and manage testing risks, Experience validating requirements and design documentation for testability, Experience leading and monitoring test execution and reporting, Project management experience in testing environments, Experience supervising or mentoring test teams 📃 Skills: Testing, QA, UAT, Alpha, Beta, Deployment, Pre-Production, Production, TestPlanning, TestCases, TestData, RiskManagement, Reporting, ProjectManagement 🏢 Description: Key Responsibilities Conducts a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end‑user requirements: Drafts, revises, and approves test plans and scripts to ensure alignment with standards and IT strategy. Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. Coordinates with users to plan user acceptance testing, alpha, and beta testing. Ensures that system tests are successfully completed and documented, and that all problems are resolved. Contributes to or manages deployment preparation and execution for both Pre‑Production and Production until the end of the warranty period. Role Overview Leads testing in a complex environment or for one or more standard to larger projects. Manages the preparation of systems and/or applications deployment. May manage the deployment itself. Is responsible for formulating the test and deployment strategy for their area and plans and leads work to ensure the delivery of the product within quality standards. May lead a team, project, or resources. Acts as the main reference point for problem escalation and is expected to plan and monitor the work of the team as well as external vendors. Has recognized expertise and authority in testing. Detailed Role Description Typically requires project management, organizational, and people‑leadership skills, as well as recognized expertise in testing. Uses these competencies: To formulate the test strategy, including the deployment approach, for one or more standard to larger projects. To specify and plan the corresponding activities and lead their execution, acting as the main reference point for problem escalation. To ensure that testing is carried out within budget and established procedures, meeting project testing objectives within quality, time, and budget targets. To analyze and monitor risks in the area of testing, identifying potential consequences and taking appropriate actions to prevent issues from materializing. Validates product design documentation to ensure that stated requirements are suitable for testing, unambiguous, and verifiable. Leads, guides, and monitors the analysis, design, implementation, and execution of test cases, test procedures, and/or test suites. Schedules tests for execution and monitors, measures, controls, and reports on test progress, product quality status, and test results, adapting the test plan as needed to adjust to evolving conditions. Produces a summary test report at the end of the project. May manage deployment activities (consolidating release scenarios, collecting authorizations, coordinating change delivery, and supporting operations after deployment). Work requires considering future implications beyond immediate problems and may involve creating new approaches and procedures to structurally address them. Provides feedback and development input into quality assurance methodologies and risk management strategy. Works with a high level of autonomy, with performance and outcomes subject to managerial review. Requires highly developed skills to motivate, influence, and persuade in the context of frequent interactions with a large and diverse set of stakeholders. Has a direct impact on the quality and stability of non‑stop applications and systems, helping avoid disruptions to mission‑critical services and supporting the company’s competitive advantage. Works and communicates with other stakeholders and vendors to ensure an effective quality assurance process is maintained and developed within the organization. May coach other testers stepping into this role. May supervise, develop, and assess the performance of Test Analysts. ​We welcome applicants from all backgrounds and experiences. If you meet most of the requirements and are excited about the role, we encourage you to apply.​

🏢 Summary: Lead UI/UX Designer role owning end-to-end product design, visual language, and design system for a learning and research product. You will turn ambiguous problems into clear UX flows and high-fidelity UI, collaborating closely with engineering to ship polished experiences. The role combines product design, brand identity, and rapid user validation with full ownership of quality and craft. 🗂️ Requirements: Proven experience in end-to-end UI/UX design for digital products, Ability to create UX flows, wireframes, prototypes, and high-fidelity UI, Experience defining and scaling design systems with components and variants, Proficiency in Figma for auto-layout, prototyping, and system management, Experience collaborating closely with engineering for production handoff, Ability to conduct lightweight user research and rapid validation, Strong understanding of HCI principles and interaction design, Ability to define and maintain cohesive brand identity across product surfaces 📃 Skills: Figma, UX, UI, Prototyping, Wireframing, DesignSystems, Typography, Illustration, Branding, HCI, InteractionDesign, AutoLayout, UserResearch 🏢 Description: ABOUT THE ROLE We're looking for an expert UI/UX designer with outstanding taste and a bias for shipping to lead every visual and brand aspect of our product — from the core design system down to the last pixel. This is not a "pure artist" role. You'll work in a tight product team, iterate fast, and make hard trade-offs when reality demands it. You'll own the visual language of a product used by people who care deeply about learning and research. The expectation is high — you define what good looks like, and you hold that bar as the product grows. WHAT YOU'LL WORK ON Core product journeys Own end-to-end design for the most important product experiences — search and discovery, reading, notes, and collaboration. Turn ambiguous problems into clear UX flows, prototypes, and shippable UI. Design system Define and evolve the design system — components, variants, states — so the team can move fast without quality regressions as features multiply. Craft and details Raise the bar on hierarchy, interaction, motion, and micro-details so the product feels inevitable rather than assembled. Engineering collaboration Work in a tight shipping loop with engineering to land high-fidelity designs in production exactly as intended. User research Run lightweight user research and rapid validation when it meaningfully reduces risk — not as a process, but as a tool. Brand coherence Keep brand and marketing surfaces coherent with the product — visual language, typography, and key visuals. WHAT WE LOOK FOR Elite communication You set expectations accurately and live up to them. No surprises on timelines, scope, or quality. Deep resilience Feedback cycles, tight deadlines, tough discussions — you have a large buffer before stress impacts your output. No ego Your work gets better through collaboration. We're here to build something great, not to manage insecurities. Product mastery You understand what makes great software feel inevitable — clarity, hierarchy, consistency, motion, copy, and details. You've studied the best and can articulate why it works. Brand instinct You can define a visual identity that feels premium, coherent, and distinctly ours — and keep it consistent as the product scales. HCI fascination Deeply interested in human-computer interaction. Actively exploring AI-native interfaces and new interaction primitives that feel intuitive, not bolted on. Bonus Ex-founder experience. DESIGN STACK Figma for components, variants, auto-layout, prototyping, and design systems. Brand identity, guidelines, typography, colour, and illustration. Close collaboration with engineering for production handoff. Lightweight user research and validation. The stack isn't fixed — outcomes matter more than tools. DESIGN CULTURE Radical ownership You own the visual language and the bar. You decide what good looks like — and you're accountable for it. Ruthless simplicity We delete, simplify, and reduce. Every element must earn its place. Fast iteration Polished does not mean slow. We prototype, test, and refine quickly. Direct feedback Feedback is blunt, concise, and respectful. No politics. RECRUITMENT PROCESS Recruiter screening — a short intro call. 1-on-1 with the founder — a conversation about how you think and design. Design challenge (~2 hours) — onboard to the product, review what's working and what isn't, record a Loom and send it over. COMPENSATION & BENEFITS Salary $90,000 – $120,000 depending on experience. Equity and profit share Core team members receive both equity and profit share as part of the compensation package. Unlimited PTO Use your own judgement — we won't count days. Real ownership No managers capping your authority. You own your work end-to-end, with the full trust of the team behind you.

🏢 Summary: Federal consulting leadership role overseeing SOCOM client accounts, strategic delivery, account growth, and SAP ERP modernization programs across complex government environments. The position focuses on managing multi-million-dollar portfolios, leading client-facing teams, ensuring compliance, and driving operational and business development initiatives. Candidates need extensive federal consulting experience, strong leadership capabilities, and eligibility for government clearance. 🗂️ Requirements: Bachelor's degree in Business Administration or related field with 8-12 years of federal consulting or delivery leadership experience, OR 18-22 years of relevant experience without a degree, Experience managing portfolios exceeding $25M annual revenue, Experience with SAP ERP implementations or modernization programs in federal agencies, Ability to obtain and maintain Secret level government clearance, U.S. citizenship, Strong stakeholder management and leadership skills, Experience leading multi-state client-facing teams, Strong analytical and problem-solving skills, Exceptional communication, negotiation, and presentation skills, Ability to manage budgets, forecasts, and financial performance, Ability to navigate compliance-driven federal environments 📃 Skills: SAP, ERP, SOCOM, GOVCON, PMP, PgMP, FAC-C, ITIL, CMMI, ISO, OASIS, Alliant, CIO-SP3 🏢 Description: C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you're energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.Position Summary: The Client Account Lead (CAL) will be responsible for overseeing strategic federal engagements across a portfolio of contracts. They will serve as the single point of accountability for client success, performance delivery, and account growth. This individual will leverage their extensive federal consulting experience to build deep trust with the Special Operations Command (SOCOM) major contractor client and scale relationships, delivery, and outcomes across complex, compliance-driven environments. Essential Functions & Responsibilities: Develops and executes account-level strategies aligned with agency missions and C5MI Insight's growth goals. Drives innovation, footprint expansion, and multi-year client retention across SOCOM federal accounts. Identifies new business opportunities and shapes teaming, capture, and recompete strategy. Acts as the face of the service to the client, owning and growing relationships across the account. Builds trust through regular communication, planning, and performance transparency. Serves as a strategic advisor, translating client needs into tailored solutions and delivery plans. Leads and mentors delivery teams and support functions across multi-state engagements. Fosters a culture of collaboration, inclusion, high performance, and continuous improvement. Provides guidance and structure to help team members achieve professional and client outcomes. Oversees revenue for the account, ensuring profitable delivery and strategic expansion. Manages budgets, forecasts, and financial performance across engagements. Owns the sales pipeline at the account level, partnering with BD/Capture and GOVCON Directors to track opportunities and shape proposals. Oversees demand capacity planning, scope control, and delivery cadence. Ensures compliance with federal regulations, company policies, and ethical standards. Drives operational efficiency and continuous improvement across the account. Represents C5MI as a thought leader in federal forums and industry events. Grows deep understanding of SOCOM's mission and goals of the Component Commander's mission. Contributes to the development of innovative methodologies and client-facing solutions. Offers the company's latest point of view and strategic insights to clients and stakeholders. Identifies and mitigates risks across client engagements, delivery, and compliance. Ensures contractual obligations are met and governance structures are in place. Leads client transactions, onboarding, and strategic interventions during scope or leadership shifts. Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies. Performs other related tasks as assigned by direct supervisor. Minimum Requirements: Bachelor's degree in Business Administration or a related field with 8-12 years of experience in federal consulting, strategic account management, or delivery leadership; or no degree with 18-22 years of stated relevant experience. Proven success managing portfolios exceeding $25M in annual revenue. Experience with SAP ERP implementations or modernization programs within federal agencies. Exceptional leadership and stakeholder management skills. Ability to obtain a Secret level clearance. Deep understanding of client lifecycle, satisfaction metrics, and retention strategies. Ability to coach and scale client-facing teams across multi-state engagements. Ability to anticipate client needs, customize solutions, and maintain high satisfaction levels. Ability to navigate complex challenges, resolve issues swiftly, and adjust strategies in dynamic environments. Strong analytical and problem-solving skills with the ability to think creatively and strategically. Exceptional communication, negotiation, and presentation skills with the ability to build relationships with key stakeholders at all levels of the organization. Strong leadership and decision-making skills with the ability to lead through ambiguity and uncertainty. Must be proactive and self-motivated with a strong sense of ownership and accountability. Must be able to obtain and maintain an active government clearance (requires U.S. citizenship). Nice to Have: MBA or advanced degree in Business Administration, IT, or a related field. Experience presenting to C-suite or agency executive leadership. Background in change management at the organizational level. Track record with IDIQ vehicles (e.g., OASIS, Alliant, CIO-SP3). Experience leading capture efforts and writing winning proposals on contracts $25M+ Relevant certification, such as PMP or PgMP, FAC-C, SAP certification relevant to federal environments, or ITIL or similar service management certification. Knowledge of CMMi, ISO, or other federal delivery/quality frameworks. Compensation: In accordance with pay transparency law, the expected salary range for this position is $167,144.00 – $208,929.00 annually. The actual compensation offered will be determined based on factors such as the candidate's experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. Application Deadline: We anticipate this job posting will be posted until 09/01/2026 Benefits: C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits Our employees are key to our success, so we strive to be more than just a team; we're a community built upon a set of Core Values that guide our every action: Challenge – We believe in challenging the present – it's the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it's said). Incremental won't win. Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn't all about work. Live your happiness. Be healthy. All In – You can't fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team's true potential. Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS. GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win! Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development. How to Apply: To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter. C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.