Coffee Specialist (Sur La Table)

🏢 Summary: Coffee Specialist role focused on delivering customer education, product demonstrations, and sales support for coffee equipment and brewing techniques in a retail environment. The position includes leading coffee classes, maintaining store operations and safety standards, and driving customer engagement and revenue goals. Flexible part-time scheduling with hands-on customer interaction and in-store coffee expertise is required. 🗂️ Requirements: 18+ years old, Knowledge of coffee brewing methods and equipment, Ability to lead customer demonstrations and classes, Experience with customer engagement and sales, Strong communication and problem-solving skills, Ability to stand for extended periods, Ability to lift up to 50 lbs, Flexible availability including nights, weekends, and holidays, Ability to operate POS systems and computers, Compliance with food safety and sanitation standards 📃 Skills: POS, Microsoft, Espresso, Aeropress, FrenchPress, PourOver, ColdBrew, Inventory, Retail, Merchandising 🏢 Description: As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things coffee. This position is responsible for delivering best-in-center service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist plays a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes. Key Responsibilities Customer Experience & Brand Representation • Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. • Lead engaging and informative coffee brewing demonstrations that showcase expertise and unique offerings. • Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art. • Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin. Sales & Business Performance • Recommend appropriate coffee equipment and maintenance practices based on customer needs. • Promote and sell coffee products, equipment, and accessories to customers. • Assist the store in achieving revenue goals by driving customer engagement and conversion through education. • Meet or exceed culinary program goals through exceptional classes that drive customer engagement and sales. Team Engagement & Store Support • Partner with store leaders to ensure alignment between culinary programming and store priorities. • Collaborate on merchandising strategies that highlight key tools and products featured in classes. Operations & Compliance • Ensure compliance with food safety standards, local health codes, and sanitation regulations. • Maintain a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods. • Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. • Ensure store safety and cleanliness, addressing maintenance needs promptly. • Accurately record time worked according to company policy. • Follow all company policies and standard operating procedures. Physical Requirements • Ability to communicate verbally and work cooperatively with associates and customers. • Ability to remain standing for up to 4 hours at a time. • Ability to move about the store directing class participants while selling to customers and retrieving merchandise. • Ability to perceive and differentiate variations in flavors or odors. • Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch. • Ability to use hands for grinding, tamping, steaming, pouring, frothing, and demonstrating brewing techniques. • Ability to lift and/or move merchandise weighing up to 50 lbs. • Ability to ascend/descend ladders to retrieve or move merchandise. • Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse. • Availability to work 12–16 hours per week with flexibility for nights, weekends, and holidays. • Regular attendance with flexibility to adjust class assignments and teach 3–4 classes per week. • Ability to work in a coffee bar area with exposure to hot equipment, steam, varying temperatures, and coffee-related allergens. Qualifications & Experience • Must be 18 years of age or older at time of employment. • Passion for coffee and in-depth knowledge of brewing methods, coffee origins, and equipment. • Ability to create engaging, hands-on customer experiences. • Strong enthusiasm for coffee and eagerness to share knowledge. • Excellent communication, problem-solving, and decision-making abilities. • Passion for community engagement and delivering exceptional customer experiences. • Proficiency in Microsoft Office and retail management systems preferred. This job description represents a summary of the job and responsibilities may change as needed.

🏢 Summary: Culinary Lead role focused on leading cooking classes, supporting store operations, driving sales performance, and delivering exceptional customer experiences in a retail culinary environment. The position combines culinary instruction, team leadership, inventory management, and compliance with food safety standards. Candidates should have kitchen management experience, food safety certification, and proficiency with retail systems. 🗂️ Requirements: Must be 21 years of age or older, 1-2 years of kitchen management experience, Valid Food Manager Certification, Ability to teach 3-4 cooking classes per week, Flexible schedule including nights, weekends, and holidays, Ability to lift up to 50 lbs, Ability to operate kitchen equipment and retail systems, Strong communication and problem-solving skills, Knowledge of food safety standards and sanitation regulations, Proficiency in Microsoft Office Suite and retail systems 📃 Skills: POS, Microsoft, Office, Inventory, FoodSafety, Sanitation, Retail, Cooking, Leadership, Compliance 🏢 Description: Position Overview As a Culinary Lead at Sur La Table, you play a key role in the success of the store by inspiring customers throughout every stage of their culinary experience by combining culinary expertise, business acumen, and teaching skills. This role supports the culinary program, drives sales, delivers a customer-focused experience, and helps build and manage a high-performing culinary team. Key Responsibilities Leadership & Team Development - Supports the recruitment, training, and ongoing development of a high-performing team to meet the culinary business needs. - Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture. - Provide in-the-moment coaching and feedback to elevate performance and team engagement. Customer Experience & Brand Representation - Create memorable, educational experiences that inspire repeat visits and customer loyalty. - Maintain expertise by staying current on products, engaging in training, and seeking additional resources. - Ensure an outstanding cooking class experience in every session by following recipes and plans while holding employees accountable for quality and execution. - Work with store leadership to increase foot traffic and engagement through cooking classes and private events. - Ensure exceptional customer experience in both the kitchen and retail sales floor. Sales & Business Performance - Assist with driving sales growth by implementing strategies to enhance the culinary and retail business. - Analyze key performance metrics daily and leverage insights to optimize store performance. - Meet or exceed culinary program goals through exceptional classes that drive customer engagement and sales. Operations & Compliance - Ensure compliance with food safety standards, local health codes, and sanitation regulations. - Properly handle tools, ingredients, and kitchen equipment to maintain a safe and efficient work environment. - Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses. - Handle liquor, wine, and beer in compliance with regulations and company policies where applicable. - Ensure store safety and cleanliness and address maintenance needs promptly. - Adhere to wage and hour laws and accurately record time worked. - Ensure policies and standard operating procedures are communicated and followed. Physical Requirements - Ability to communicate verbally and work cooperatively with associates and customers. - Ability to remain standing for up to 4 hours at a time. - Ability to move about the store coaching associates and class participants while assisting customers. - Ability to perceive variations in flavors or odors. - Ability to grab, reach, push, pull, bend, stoop, kneel, crouch, chop, whisk, slice, stir, juice, and demonstrate cooking techniques. - Ability to lift and/or move merchandise weighing up to 50 lbs. - Ability to ascend and descend ladders. - Ability to operate a computer, POS system, keyboards, scanners, and mouse. - Flexible work schedule including nights, weekends, and holidays. - Regular attendance with flexibility to adjust class assignments based on demand. - Ability to work in a variable kitchen environment with open flames, hot surfaces, temperature variations, and food allergens. Qualifications & Experience - Must be 21 years of age or older at the time of employment. - Degree in culinary arts preferred or equivalent extensive culinary experience. - 1-2 years of progressively responsible kitchen management experience. - Valid Food Manager Certification. - Excellent communication, problem-solving, and decision-making abilities. - Passion for community engagement and exceptional customer experiences. - Proficiency in Microsoft Office Suite and retail systems preferred. This job description represents a summary of the role responsibilities and duties, which may change as needed.

🏢 Summary: Strategic Product Manager role focused on owning and driving the vision, roadmap, and delivery of complex enterprise APIs within a large-scale e-commerce environment. The position involves leading cross-functional teams, shaping API strategy, and ensuring high performance, reliability, and adoption. You will work in an agile setting to deliver MVPs, optimize API performance, and maximize business value. 🗂️ Requirements: Proven experience in product management for complex enterprise APIs, Experience defining and articulating product strategy aligned with business and customer value, Strong knowledge of agile methodologies and sprint planning, Ability to create MVPs, run experiments, and analyze data for decision-making, Technical acumen to collaborate with engineering and estimate complexity, Understanding of API performance, reliability, security, and technical debt, Experience managing external agencies and cross-functional stakeholders, Ability to prioritize backlog and make data-driven decisions 📃 Skills: API, Agile, Scrum, MVP, ProductManagement, Backlog, Roadmapping, DataAnalysis, StakeholderManagement, TechnicalDebt, Microservices, Ecommerce 🏢 Description: About the role Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, in store, on the move … anywhere in their world. With our unrivalled physical and digital assets and an ambitious investment programme, we aim to become the world's best multi-channel retailer. Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation, evolving our product development process and transforming our technology to become the world’s leading e-commerce business. We need people who share our ambition to deliver for our customers. We want passionate, talented and hardworking individuals willing to take the initiative and drive us forwards. In return we offer a huge challenge, strong support, a great team, an excellent benefit package, and significant career development opportunities. Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come. What is in it for you Hybrid working We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a career, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. This role requires you to be based in or near Kraków, as you will spend 60% (3 days) of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Benefits Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with (for all): Permanent contract from the go – as a sign of our trust in your abilities MacBook as your tool for work Learning opportunities - certified technical training and learning platforms like Udemy Referral Bonus Sports activities with a personal trainer in the office Additional 4 days of paid leave to support your well-being and family life Up to 20% yearly salary bonus – based on both individual and business performance Private healthcare (LuxMed) Cafeteria & Multisport Supporting those, who are not yet eligible for full holiday entitlement, by expanding their pool from 20 to 25 days IP Tax Deductible Costs If that sounds exciting, then we'd love to hear from you! Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. You will be responsible for Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures: Have complete ownership of a complex, strategic enterprise API involving multiple internal / external stakeholders and drive the Product strategy and execution for those APIs. Work with your team and stakeholders to align the strategic priorities, dependencies and roadmap across your product. Quickly build domain knowledge and assess new opportunities (gathering ideas, research, carrying out analysis, refining and prioritising new requirements). Steer sprint / release planning sessions in conjunction with engineering counterparts to effectively deliver maximum business value with the least effort. Identify and drive improvements in the way API performance and service levels are measured to ensure quality, reliability and security. Lead discovery work around minimum viable products (MVP) for new features, collaborating with delivery teams and internal / external stakeholders to prototype and validating MVPs. Help the delivery team in breaking down complex pieces of work and create epics and stories to break down large programmes into smaller, deliverable chunks of value that can be delivered faster. Provide leadership and direction to cross-functional delivery teams on short-term tasks / near-term priorities. Provide support and coaching to Product Managers as well as peers. Be accountable for the performance / adoption of the APIs and work towards increasing the customer base. Contribute towards hiring / building a great pool of Product Managers for the Colleague Transformation team and the wider Tesco product function. This role will best suit an individual who enjoys working as part of a team, is well organised and pragmatic, a lateral thinker with an inquisitive mind and motivated to make change things for the better and, most importantly, puts our customers first. You will need Mandatory skills You’ll need to have demonstrated experience of: Articulating a complex product strategy in terms of consumer and business value. Experience and understanding of agile techniques to deliver world beating products Thinking at a conceptual level across a number of platforms Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience. Experience managing work completed from external agencies to ensure the highest standards are met. The ability to influence without authority. Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions. Product management best practice and methodologies and strong technical acumen. Technical competence to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested. Understanding the impact tech debt is causing, and the value tech upgrades can bring in, and can hold objective conversations with your technology counterparts to prioritize it during any sprint. Prioritising and decision-making skills, demonstrating experience of having made good decisions / judgements around business priorities and resource allocation. Nice to have skills: Flexibility, ability to plan and organise, responsiveness, creativity, self-starter. Able to build solid working relationships with peers and senior leadership. Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. The successful candidate will have a tenacious can-do, will-do mentality. Whilst being personally robust and willing to challenge the status quo, you will work closely with other team members and must be able to bring people on a journey with you. Unsure if you fit all the criteria? Apply and give us the chance to evaluate your potential – you could be the perfect fit! About us Tesco is a leading multinational retailer, with more than 330 000 colleagues. Our software is used by millions of people across several countries every day. Whether it’s the tills and websites our customers use, or the systems our colleagues and partners use, you’ll play your part in keeping it running like a well-oiled machine. And when a business problem pops up? You and the creative minds in our team will be challenged to solve it. As Tech Hub we cooperate within the group of Tesco Technology Hubs located in the UK, Poland, Hungary, Czech Republic and India. Want to get to know us better? Watch our team talk about our culture – YouTube What our colleagues like the most at Tesco: We develop our own products We make an impact; large scale of operation Accountability and respect are given to us We cooperate and support each other There are great colleagues who are divided into small teams here We can develop and learn new things Discover how our colleagues shape Tesco’s tomorrow .