Technical Support Engineer

🏢 Summary: Application Support Engineer role focused on developing, maintaining, and optimizing internal tools for clinical trials, patient data collection, mobile device installation, and data processing. The position combines web development, cloud and containerized application deployment, system administration for MDM and customer support tools, API integrations, and Scrum-based delivery in a remote-friendly environment. 🗂️ Requirements: Minimum 3 years of web development and customization experience, PHP experience; Laravel preferred, CSS and HTML experience, MySQL experience, JavaScript experience; Vue preferred, Experience deploying and managing cloud applications on Azure or AWS, Experience developing containerized applications, Experience with integrations and APIs 📃 Skills: PHP, Laravel, Vue, CSS, HTML, MySQL, JavaScript, Azure, AWS, Containers, APIs, Scrum, MDM 🏢 Description: For the pharmaceutical company we're looking for Application Support Engineer. This role focuses on developing and optimizing internal digital tools for clinical trials and patient data collection. The position requires a collaborative professional to manage system administration—specifically Mobile Device Management and Customer Support tools—and work within a Scrum team to deliver continuous improvements. Ideal candidates should possess at least three years of web development experience, with proficiency in PHP/Laravel, Vue, CSS, HTML, and MySQL, alongside expertise in cloud deployment (Azure/AWS), containerized applications, and API integrations in a remote-friendly environment. RESPONSIBILITIES: Development and maintaining internal apps used by client Working with the Scrum team to brainstorm, refine and deliver the sprint scope Ongoing support and optimization of multiple tools used on a daily basis during mobile device installation Maintaining the tool that enables automatic parsing of ingested data Working on integration of MDM with other in house systems Continuous and timely improvements throughout lifecycle of the tool Mobile Device Management system administration Customer Support system administration REQUIREMENTS: Experience deploying and managing cloud applications on Azure or AWS Developing containerized applications Minimum 3 years’ experience with websites development and customization ( PHP, highly preferable experience with Laravel) CSS, HTML experience MySQL Javascript (highly preferable experience with Vue) Experience with integrations & APIs

🏢 Summary: Senior Backend Engineer role building and operating scalable core services and developer-facing tools for a voice platform. The position spans backend and frontend development, with end-to-end ownership of distributed, cloud-native production systems and collaboration with ML teams. 🗂️ Requirements: 6+ years building and operating distributed backend services, Professional Java experience, Experience designing gRPC/HTTP APIs, Experience with distributed systems and event-driven architectures, Experience operating cloud-native infrastructure in production, End-to-end production system ownership, Ability to collaborate with ML and cross-functional teams, Clear communication of technical trade-offs 📃 Skills: Java, Python, gRPC, HTTP, APIs, Cloud-native, Distributed, Event-driven 🏢 Description: We are looking for a Senior backend Engineer to help build the core services and user-facing tools that power a voice platform. In this role, you will develop and operate the platform's foundational backend systems while also building intuitive frontend experiences. You will work across the full stack, designing scalable backend services and creating high-quality frontend applications that enable internal teams and partners to build, test, and manage voice experiences. This is an opportunity to work on distributed systems at scale, shape developer-facing tools, and own features from concept through production. What You'll Do Design, build, and operate scalable backend services. Develop and maintain distributed systems using gRPC/HTTP APIs and event-driven architectures. Build cloud-native services with a strong focus on reliability, scalability, and performance. Own production systems end-to-end, including architecture, implementation, deployment, monitoring, and iteration. Partner closely with ML engineers to design robust interfaces between backend services and model-serving infrastructure. Collaborate with engineers and cross-functional stakeholders to deliver high-quality technical solutions. Champion engineering best practices, operational excellence, and maintainable system design. Who You Are You have 6+ years of experience building and operating distributed backend services. You have strong professional experience with Java and Python. Experience with Java is essential, while Python is a plus because much of the team's tooling is built in it. You have experience designing and developing gRPC/HTTP APIs, distributed systems, and event-driven architectures. You have experience building and operating cloud-native infrastructure in production environments. You take ownership of systems throughout their full lifecycle, from design through production support. You collaborate effectively with machine learning teams and cross-functional partners. You are an excellent communicator who can clearly explain technical trade-offs to both technical and non-technical stakeholders.