IT Support Specialist - Mondays ONLY

🏢 Summary: Part-time IT Support Specialist role providing Tier 1 service desk support in a high-volume enterprise environment, serving as the first point of contact for end users. The position focuses on troubleshooting hardware, software, network, access, and endpoint issues, documenting incidents, and escalating complex problems to higher-tier teams. Ideal for candidates with basic IT troubleshooting experience and familiarity with ticketing or ITSM tools. 🗂️ Requirements: High school diploma or equivalent, Minimum 1 year experience in customer service, call center, help desk, or IT support, Ability to meet public trust or suitability requirements, Basic knowledge of end-user hardware, software, networking, and access support, Experience working with ticketing or ITSM tools, Strong documentation and communication skills 📃 Skills: Windows, MacOS, VPN, WiFi, LAN, ServiceNow, ITSM, Networking, Hardware, Software, Ticketing 🏢 Description: IT Support Specialist – Part-Time We are seeking a part-time IT Support Specialist to provide Tier 1 service desk support for one day/week in a high-volume enterprise IT environment. This role serves as the first point of contact for end users and is responsible for responding to incoming support calls and self-service tickets, troubleshooting basic hardware, software, network, access, and endpoint issues, documenting incidents, and escalating unresolved issues to the appropriate technical teams. The ideal candidate has strong customer service skills, basic technical troubleshooting experience, and the ability to work accurately within ticketing or IT service management tools. This position requires clear communication, attention to detail, and a professional approach to supporting end users in a fast-paced service desk setting. Responsibilities Respond to inbound service desk calls and self-service support tickets. Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. Document issue details, troubleshooting steps, and resolution status in a ticketing system. Use prior records and problem-solving skills to help identify root causes. Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. Provide timely, accurate, and professional support to end users. Support full-time service desk coverage requirements. Minimum Qualifications High school diploma or equivalent. At least 1 year of related customer service, call center, help desk, or IT support experience. Ability to meet applicable public trust or suitability requirements. Basic knowledge of end-user hardware, software, networking, and access support. Strong communication, customer service, and documentation skills. Preferred Qualifications Experience in a help desk, call center, or enterprise service desk environment. Familiarity with Windows and Mac operating systems. Basic understanding of networking concepts, including VPN, Wi-Fi, LAN connectivity, and remote access. Experience using ticketing or ITSM tools such as ServiceNow or similar platforms. Demonstrated ability to resolve issues efficiently and escalate appropriately. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

🏢 Summary: The offer is for a senior Cloud DevOps Engineer to work on a fintech project, designing, automating, and implementing cloud infrastructure across AWS and Azure environments. The role focuses on building and maintaining CI/CD pipelines, managing microservices architectures, and ensuring security and governance standards in Agile teams. The position requires strong hands-on experience with cloud services, infrastructure as code, and automation tools. 🗂️ Requirements: Minimum 5 years experience as Cloud DevOps Engineer or Cloud Engineer, Proficiency with AWS core services (IAM, networking, storage, API Gateway, DynamoDB, OpenSearch, Serverless, monitoring), Proficiency with Azure core services (VM, VNet, DevOps, Entra ID, Load Balancer, Blob Storage, API Management, Cosmos DB, Functions, Monitor), Experience with Terraform for infrastructure as code, Experience with CI/CD tools (Azure DevOps or GitHub Actions), Experience with microservices and container orchestration (ECS, AKS, Kubernetes), Scripting skills in Bash or Python, Experience with security and governance standards in cloud environments, Experience working in Agile/Scrum environments, Fluent English (spoken and written) 📃 Skills: AWS, Azure, Terraform, CI/CD, AzureDevOps, GitHubActions, IAM, DynamoDB, OpenSearch, Serverless, ECS, AKS, Kubernetes, Bash, Python, CosmosDB, APIManagement, EntraID, BlobStorage, VNet, VM, Monitoring 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done participating in a fintech project for the ERGO Group leveraging your expertise in the design, development, automation, and implementation of cloud infrastructure creating and maintaining CI/CD pipelines to automate the build, test, and deployment processes providing high-quality solutions working in Agile/Scrum teams to deliver high-quality applications Skills and experience you will need fluent spoken and written English minimum of 5 years of experience as a Cloud DevOps Engineer or Cloud Engineer proficiency with core AWS services, including IAM, networking, storage, API Gateways, OpenSearch, DynamoDB, AWS Serverless, monitoring, etc. proficiency with Azure core services i.e. Azure VM, Azure VNet, Azure DevOps, Entra ID, Azure Load Balancer, Azure Blob Storage, API Management, Cosmos DB, Azure Functions, Azure AI Search, Azure Monitor and Application Insights, etc. ability to set up cloud infrastructure using Terraform, following best practices experience with CI/CD tools (preferably Azure DevOps or GitHub Actions) strong focus on adherence to security, development, and governance standards experience in troubleshooting and working with microservices (AWS ECS, Azure AKS, Kubernetes) experience in scripting languages (Bash, Python) excellent command of English (spoken and written) experience collaborating with various stakeholders (architects, security teams, business) experience working in an Agile environment (e.g. Scrum) strong communication and interpersonal skills commitment to quality, documentation, and adherence to standards across teams and the organization Nice to have experience with AWS Data & AI services knowledge of AI/ML tools (relevant for AI-related projects) Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The offer is for a Product Owner responsible for defining product vision and managing the development of advanced, scalable IT solutions. The role bridges business stakeholders and technical teams, ensuring a clear, value-driven product backlog and roadmap execution. It focuses on delivering complex enterprise systems aligned with business goals. 🗂️ Requirements: Fluency in English, Fluency in Polish, Strong technical understanding of IT systems, Experience collaborating with development teams and architects, Ability to define and manage Product Backlog, Experience defining DoD and DoR, Stakeholder management skills, Analytical and decision-making skills, Experience supervising product development 📃 Skills: Scrum, Agile, Backlog, DoD, DoR, English, Polish, FinTech, InsurTech 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role As a Product Owner, you will define the product vision and oversee the development of our advanced IT solutions. You will act as the crucial bridge between business stakeholders, Project Management, Architects, and the Development Team, ensuring that our products deliver maximum business value. Your leadership will guide the product roadmap, and your strong technical understanding will help translate complex client needs into a clear, actionable product backlog for scalable enterprise systems. How you will get the job done monitoring IT product definitions (both final products and MVPs), identifying customer needs regarding product development, and translating them into Product Backlog items with future reusability in mind ensuring the Product Backlog is available, transparent, and clear to everyone, showing what the Development Team will work on next based on business value and technical debt defining the Definition of Done (DoD) and Definition of Ready (DoR), while ensuring the Development Team understands the backlog items to the required degree collaborating closely with stakeholders, Project Management, and Architects to agree on the planned scope of product development expressed in the roadmap to deliver complex, multi-product solutions supervising product development building a comprehensive product knowledge base, creating product documentation and presentations, and communicating product status to stakeholders, peers, and executive management executing other delegated tasks within your scope of competence and creating copyrighted works as part of your duties, in accordance with applicable copyright laws Skills and experience you will need fluency in English and Polish strong technical understanding to effectively collaborate with development teams and system architects strong decision-making and analytical thinking abilities to solve complex problems and deal with ambiguity proven stakeholder management skills and feeling comfortable when dealing with senior decision-makers excellent presentation and communication skills to effectively share product knowledge visionary thinking paired with a strong customer-oriented mindset a collaborative, team-player attitude Nice to have German language proficiency working experience in agile (Scrum) methodology basic understanding of FinTech/InsurTech industry Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The offer is for an experienced iOS Developer to build and maintain modern B2B and B2C mobile applications in an Agile environment. The role focuses on developing high-quality iOS solutions using the latest Apple technologies and architectural patterns. You will work on new features, maintain existing projects, and ensure code quality, performance, and reliability. 🗂️ Requirements: Fluent English, Strong knowledge of iOS SDK, Strong knowledge of Swift, Experience with SwiftUI, Experience with UIKit, Ability to write unit tests, Familiarity with RESTful APIs, Experience with backend integration, Knowledge of iOS UI design principles and patterns, Experience with background modes, Experience with location sharing, Experience with offline storage, Experience with threading, Experience with performance tuning, Proficient understanding of Git, Familiarity with continuous integration tools 📃 Skills: Swift, SwiftUI, UIKit, iOS, Xcode, SwiftData, CoreData, SPM, MVVM, CleanArchitecture, REST, Git, XcodeCloud, Firebase, AppCenter, Scrum, Kanban 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role We are looking for an experienced iOS Developer to join our mobile team and help us build modern B2B and B2C applications. We work in Agile team, value simple communication and good code quality. How you will get the job done developing and maintaining iOS applications using the latest technologies (Swift 5.9, SwiftUI, async/await, SwiftData/Core Data, SPM) designing and implementing testable architectural solutions (MVVM, Clean Architecture) supporting and extending existing B2B and B2C projects translating designs and business requirements into working code helping streamline the development process – from commit to tests working with existing code and adapting to current solutions reading, understanding and implementing technical documentation analysing and fixing bugs Skills and experience you will need fluent English strong knowledge of iOS SDK, Swift and different iOS versions experience in SwiftUI and UIKit ability to write unit tests familiarity with RESTful APIs and backend integration strong knowledge of iOS UI design principles, patterns and best practices experience in: background modes location sharing offline storage threading and performance tuning proficient understanding of Git familiarity with continuous integration tools (e.g. Xcode Cloud) Nice to have experience in publishing apps to the App Store knowledge of analytics tools (e.g. Firebase, AppCenter) experience in Swift Concurrency in larger projects experience in working in Agile methodologies (Scrum/Kanban) Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The offer is for a Cloud/DevOps Engineer responsible for automating and maintaining Azure-based infrastructure, supporting legacy systems, and developing CI/CD pipelines. The role focuses on infrastructure as code, cloud service troubleshooting, network configuration, and ensuring security and operational stability. It involves working with Azure IaaS/PaaS, DevOps tools, and identity management in a distributed environment. 🗂️ Requirements: Fluent English (spoken and written), Strong experience with Terraform, Strong experience with PowerShell and ARM templates, Experience with Azure IaaS and PaaS services, Experience with Azure DevOps and CI/CD pipelines, Knowledge of YAML, Experience with Windows Server administration, Understanding of distributed systems, Knowledge of OAuth2 and OpenID Connect, Experience with Azure Entra ID as Identity Provider, Good knowledge of Linux, Basic SQL knowledge, Experience with Git, Knowledge of Azure networking components, Understanding of backup, restore, scaling and DR concepts 📃 Skills: Azure, Terraform, PowerShell, ARM, YAML, AzureDevOps, Git, WindowsServer, Linux, SQL, KQL, Gremlin, Pester, OAuth2, OpenIDConnect, EntraID, AzureFirewall, AppServices, ApplicationGateway, APIManagement, AzurePolicies, DSC, REST, Bruno, SaaS, ManagedIdentities, AzureArtifacts 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done supporting legacy infrastructure automation provisioning with PowerShell and ARM as well as Terraform supporting and maintaining existing applications and DevOps infrastructure troubleshooting of Cloud-Service including analyses and problem solving applying operating and security measures according to our guidelines monitoring of cloud and DevOps infrastructure designing and configuring network infrastructure developing and maintaining Azure DevOps pipelines creating and updating infrastructure documentation Skills and experience you will need fluent spoken and written English strong background in Terraform as well as in YAML, PowerShell, ARM templates experience in Azure IaaS and PaaS like App Services, Application Gateway, Azure Firewall, Routing and API Management understanding of distributed systems administration of Windows Servers, Azure Policies, scaling and DR as well as backup and restore concepts visualization of infrastructure OAuth2, OpenID Connect, Azure Entra ID as Identity Provider having a strong understanding of Azure DevOps, Git, Visual Studio Code, REST clients based on “.http” file format, Bruno good knowledge of Linux (common distributions), SQL Server, Kusto Query Language, Gremlin Query Language, Pester, SaaS, (A)AD, Managed Identities, Azure Artifacts, server configuration via PowerShell DSC basic SQL knowledge familiarity with Scrum and Agile methods Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The offer is for an IT Service Manager responsible for overseeing global IT service management processes, ensuring standardized service delivery, and improving service quality and customer satisfaction. The role focuses on managing SLAs, leading service reviews, and aligning IT services with business expectations using established frameworks and best practices. 🗂️ Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field, Proven experience as IT Service Manager or similar role, Strong knowledge of ITIL framework, Strong knowledge of COBIT framework, Experience in IT service management processes, Fluent English (spoken and written) 📃 Skills: ITIL, COBIT, SLA, ITSM, ServiceManagement, Reporting, Analytics 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role As part of Global Service Management tower, we design and deliver comprehensive approach to managing IT services and processes across an entire organization on a global scale. This includes the establishment of standardized processes and practices to ensure consistent service delivery, regardless of location. The IT Service Manager oversees the implementation of IT service management best practices, manages service level agreements, and acts as a liaison between the IT department, technical teams and other business units. The primary purpose of this role is to enhance the overall IT service quality and customer satisfaction. How you will get the job done preparing and delivering the monthly Service Review Report, providing a consolidated view of service performance and key service management topics ensuring that the standard report meets the expectations of the affiliate’s key stakeholders consulting and supporting Product Owners and Service Receivers in developing and maintaining Service Description documentation, particularly regarding SLA content and requirements leading regular Service Review Meetings with affiliate representatives, presenting performance results, discussing improvement opportunities, and ensuring alignment of service expectations Skills and experience you will need fluent spoken and written English bachelor’s degree in Information Technology, Computer Science, or a related field proven experience as an IT Service Manager or in a similar role strong knowledge of ITIL and COBIT frameworks and service management best practices excellent leadership and team management skills strong analytical and problem-solving abilities exceptional communication and interpersonal skills Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: The offer is for a Software Engineer (One Identity) responsible for designing, developing, and maintaining features for a critical identity and access management platform. The role involves translating business and security requirements into scalable technical solutions, providing technical leadership, and supporting full lifecycle development and testing. The position requires strong expertise in One Identity Manager, IAM, and Microsoft-based technologies within complex and cloud environments. 🗂️ Requirements: Bachelor’s degree in Computer Science, Information Systems or equivalent experience, Proven experience as Software Engineer across full software development lifecycle, Hands-on experience with One Identity Manager, Knowledge of IAM (Identity and Access Management) technologies, Understanding of complex technical infrastructures and cloud environments, Experience with system automation, Experience working in Agile methodology, Fluent English 📃 Skills: OneIdentity, IAM, MSSQL, SQL, TSQL, .NET, C#, VB, PowerShell, JavaScript, Angular, Azure, AzureDevOps, WindowsServer, ActiveDirectory, EntraID, Clustering, Dynatrace, Automation 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role As a Software Engineer (One Identity), you can shape the technical design of one of the organisation’s most critical platforms. You will develop features based on security, business or architectural requirements and collaborate with the relevant stakeholders to find the best solution design and technical implementation. How you will get the job done working closely with product owners and business analysts to understand functional requirements and translating them into technical design and implementation providing technical leadership on development projects developing and maintaining features in the context of a project or run activities analysing and improving existing technical implementations defining and promoting development principles and processes ensuring robust, performant and scalable solution designs assisting application developers at all levels with the interpretation of requirements and creation of solution designs participating in all levels of testing from unit testing through performance testing creating an appropriate level of documentation required for maintenance and support Skills and experience you will need fluent English bachelor’s degree in Computer Science, Information Systems, or equivalent work experience proven experience as a Software Engineer with expertise in the software development lifecycle hands-on experience with One Identity Manager knowledge of IAM (Identity and Access Management) and related technologies understanding of complex technical infrastructures and cloud environments experience with system automation and Agile development methodology proactive, can-do mentality Technology we use Databases: MS SQL, SQL, T-SQL Development: .NET, C#, VB, PowerShell, JavaScript, Angular Cloud & DevOps: Azure, Azure DevOps Infrastructure: Windows Server, Active Directory / Entra ID, Clustering Monitoring & Automation: Dynatrace (or similar tools), System Automation Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: Leadership role owning end-to-end delivery and operation of a cross-functional engineering organization within a digital product cluster. Responsible for application lifecycle management, platform stability, and alignment with architectural, security, and business standards. Drives modern engineering practices, operational excellence, and scalable, high-performing technical platforms. 🗂️ Requirements: Experience in software engineering leadership, Ownership of full application lifecycle management, Knowledge of SDLC and modern engineering practices, Experience with platform-based architectures, Experience with complex IT landscapes and system integrations, Knowledge of incident, change, and release management, Experience with digital products or online platforms, Understanding of IT security and data protection frameworks, Experience managing technical vendors and service providers, Fluency in English 📃 Skills: SDLC, CI/CD, Automation, Architecture, Integration, Incident, Change, Release, Security, DataProtection, DevOps, Platforms 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role We are seeking an experienced leader to take full ownership of a cross-functional engineering and delivery organization within a digital product cluster. This role combines deep technical leadership with strong people management, ensuring the reliable development, operation, and continuous improvement of applications and platforms while driving high-performing teams. You will be responsible for the end-to-end delivery lifecycle, from planning and development through deployment and operations, while maintaining alignment with architectural standards, security requirements, and business objectives. As a key leader, you will balance technical excellence, delivery performance, and team development, operating in a dynamic environment with high expectations and strong stakeholder engagement. What defines success in this role is high-performing, engaged teams with strong ownership mindset, stable, scalable, and well-governed technical platforms as well as strong alignment between technology execution and business outcomes. How you will get the job done owning the full application lifecycle (design, development, testing, deployment, and operations) across the cluster ensuring stability, scalability, and maintainability of applications and platforms driving adoption of modern development practices, tools, and architectural standards (e.g., CI/CD, automation, quality engineering) overseeing incident, change, and problem management, ensuring rapid resolution and continuous improvement maintaining strong understanding of system landscapes, dependencies, and integrations across complex IT environments ensuring compliance with IT security, data protection, and architectural frameworks identifying and implementing innovative technology solutions to optimize delivery efficiency and system performance supporting project delivery by ensuring resource availability, technical readiness, and smooth transitions into operations leading, coaching, and developing cross-functional, potentially distributed engineering teams fostering a high-performance, ownership-driven, and collaborative culture ensuring strong team accountability, engagement, and motivation acting as a trusted partner for business stakeholders and senior leadership collaborating with internal and external teams to ensure efficient and high-quality delivery managing external service providers and vendors to meet performance and quality expectations communicating proactively on risks, progress, and strategic initiatives Skills and experience you will need fluency in English strong experience in software engineering leadership roles, combining technical and delivery accountability deep understanding of software development lifecycle, modern engineering practices, and platform-based architectures proven track record in leading and scaling engineering or delivery teams solid experience with complex IT landscapes and system integrations strong knowledge of incident, change, and release management processes experience in digital products, online platforms, or customer-facing systems ability to manage complex delivery environments with competing priorities strong analytical and problem-solving skills, with a focus on continuous improvement experience in vendor and stakeholder management in international environments excellent communication and leadership skills, with a hands-on and proactive approach Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: IT Product Manager role supporting Life and Health (Biometric and Pricing) applications, responsible for product roadmap, backlog, and alignment with business strategy. The position combines product ownership, IT service management, and project leadership, including change, incident, and release management. It also covers financial oversight, compliance, and coordination with AMS and architecture teams in a complex enterprise environment. 🗂️ Requirements: University degree in Computer Science, Business Administration or similar, Fluency in Business English, Experience in Product Management and Project Management, Experience managing Pricing or Biometric applications in reinsurance, Hands-on experience with ServiceNow, SQL, cloud computing and Azure DevOps, Knowledge of ITIL processes, Experience with change, incident and release management, Knowledge of software development and product lifecycle, Ability to manage product enhancements or development projects 📃 Skills: ServiceNow, SQL, Azure, DevOps, ITIL, Scrum, CMDB, IAM, Cloud, Reinsurance 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. How you will get the job done leading IT product management in supporting Life and Health business units, with a focus on Biometric and Pricing businesses collaborating closely with Business Product Owners to manage the product backlog, developing the product roadmap, and ensuring alignment with business strategies managing the relationship and working closely with the Application Management Services (AMS) team to provide product operations and support taking responsibility for change, incident, and release management following IT service standards ensuring all security, risk, and compliance tasks are completed on time managing projects as required and leading small enhancement projects with the product team making sure that records are kept up to date in accordance with internal systems and processes such as CMDB, Enterprise Architecture Management, Identity Access Management, and others taking responsibility for the fiscal management of the product portfolio, including costs, budgets, and resource allocations coordinating product and project activities in accordance with internal and external partners supporting audits and maintaining thorough documentation for smooth operations Skills and experience you will need fluency in Business English a university degree, preferably in Computer Science, Business Administration, or a similar qualification good understanding of reinsurance, preferably with experience managing Pricing and Biometric applications hands-on experience working with ServiceNow, SQL, cloud computing, and Azure DevOps demonstrated knowledge and experience with Product and Project Management, including financial and stakeholder management experience with ITIL processes to collaborate with infrastructure, operations, solution, and technical architecture ability to run product enhancements or development projects familiarity with analytical and concept work regarding complex application operation landscapes and architectures assertiveness, self-organized, and proactive attitude target-orientation and willingness to learn distinct planning, organizational, and negotiation skills, as well as good mediator skills knowledge of the entire software development, product, and project life cycles acquired in various positions (project management, requirements engineering, consulting, etc.) Nice to have German language proficiency business analysis skills familiarity with Scrum methodology Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

🏢 Summary: IT Infrastructure Project Manager responsible for delivering complex infrastructure and operations projects across data centres, cloud, networks, workplace and enterprise architecture. The role focuses on end-to-end project delivery, budget control, vendor management and compliance within a global, regulated environment. You will manage multiple projects ensuring timely delivery, financial accuracy and alignment with business and technical requirements. 🗂️ Requirements: Fluent English, Fluent German, 5+ years IT infrastructure project management experience, Experience delivering projects in complex enterprise environments, Experience managing project budgets (£1m–£3m), Experience in regulated industry (Finance or Insurance), Ability to manage vendors and external resources, Experience tracking costs and forecasts in SAP, Experience managing projects using Clarity, Strong project financial management skills 📃 Skills: SAP, Clarity, Cloud, Networks, DataCentre, Workplace, ServiceManagement, ProjectManagement, Budgeting, ChangeManagement 🏢 Description: About Us ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities. About the role This role is in the Operations Projects (OP) team which is responsible for delivering IT Infrastructure and Operations projects across Data Centre, Cloud, Networks, Workplace, Support, Service Management, Integrations, Facilities and Enterprise Architecture. Operating as a global centre of project and program excellence for change delivery, budget management, and people development within IT, the OP team enables transformation and ensures the successful implementation of technology solutions that underpin the global organization. The team’s remit spans the full IT landscape – from the foundational network infrastructure to the end-user desktop experience. They are accountable for delivering measurable business benefits and outcomes, managing project budgets, maintaining the project roadmap, allocating and leading project resources, and ensuring the timely delivery of all project scopes. Each portfolio run by four sub-tower leads delivers the strategic agenda and roadmap for a specific part of the IT Infrastructure or business demand. Within each portfolio there are multiple projects, programs and project delivery resources. How you will get the job done managing multiple complex projects with a budget of approximately £1m – £3m and taking responsibility for their delivery using formal project management techniques as appropriate ensuring the projects are delivered on time, meeting the business & technical requirements and delivered within the agreed budget producing a Charter for each project based upon the agreed scope, defining the budget, identifying the resources, creating the schedule, outlining the approach and suggesting the sequencing of work required to execute the project effectively d​riving the delivery of their projects with predictable consistency, efficiency and success, ensuring overall compliance with IT-internal requirements and smooth transition of the resulting solution into production managing vendor relationships and the effective utilization of resources on each project, minimizing use of external onshore and offshore resources, and ensuring the timely onboarding and offboarding of those resources when tasks are completed establishing effective working relationships with all stakeholders and acting as the key point of contact for the project identifying issues/risks, analysing options and managing impacts to mitigate project delays and take appropriate action to keep the project on track, leveraging support from key stakeholders and/or management as required managing, monitoring and reporting progress against milestones and budgets, ensuring consistent and transparent communications are provided to Management and Executive Leadership ensuring all project costs (actuals) are actively tracked and managed, including SOWs/Purchase Orders, contracts, internal resource assignments, and ensuring accurate forecasts and accruals are maintained in SAP and Clarity coordinating the completion of all documentation, project plans, change requests, approvals, lifecycle steps and compliance gate requests in a timely manner to ensure the project continues to align with the agreed schedule Skills and experience you will need fluent spoken and written English and German 5 to 7 years+ of experience in successfully managing the delivering of IT infrastructure, workplace or application projects within a technically complex and dynamic environment, ideally in a global Finance/Insurance or regulated industry being able to demonstrate strong management skills including project management, financial management, change management and facilitation ability to lead and direct the project under a unified project lens without compromising business outcomes and priority constraints ability to work in complex organization structures and tenaciously forge a path for delivery resulting in delivery excellent communication skills, strong experience in managing the diverging interests of various stakeholders proven ability to create meaningful reports and summarize project health status for stakeholder presentations proven ability to manage and track project costs and budgets to agreed baselines ability to drive a mixture of functional and geographic workstreams and co-ordinate step change delivery to the business in a unified way collaborative working style creating a culture of accountability and sharing able to work with varying organizational and geographic styles to the end goal of unifying and standardizing the delivery culture and capability willingness and ability to travel internationally Nice to have experience using Clarity to manage projects/programs Perks & Benefits Let's be healthy Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape. Let's be balanced Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy. Let's be smart We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses. Let's be responsible Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future. Let's be fun Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered! Let's be diverse Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!