June 26, 2026
Logistics Specialist
Mid • On-site
Chicago, IL
Who We Are
Formerra is a preeminent distributor of engineered materials, connecting the world's leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability. To learn more, visitwww.formerra.com.
Formerra leads in the market with the following key capabilities:
- Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility
- Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands
- Integrated, long-standing relationships with leading, global suppliers
- Unparalleled and highly specialized technical, processing, and design support
- Regulatory-compliant material support and expertise
Position Summary
The Specialist, Logistics, specializes in freight payment, claims and complaints, you will play a crucial role in maintaining customer satisfaction and operational excellence. You will be responsible for efficiently managing freight, claims, addressing customer complaints, and ensuring accurate and timely freight payment processing. Key responsibilities will include periodic reporting and timely, accurate generation of ad hoc reports as requested by the business. The Logistics Specialist will be responsible for tracking performance of KPI metrics versus targeted service levels, reporting on any gaps to plan, and highlighting opportunities for improvement. Your attention to detail, communication skills, and ability to collaborate with various teams will be essential to succeed in this role.
Key Responsibilities
Freight Claims Management
- Initiate and process freight claims with carriers for damaged, lost, or delayed shipments.
- Gather necessary documentation, including shipment details, receipts, and photographs, to support claims.
- Consult with carriers, suppliers, and customers to track the progress of claims and ensure timely resolution.
- Maintain accurate records of all claims and their outcomes.
Complaint Response
- Receive and assess customer complaints related to freight services.
- Investigate the root causes of complaints and collaborate with internal departments to identify corrective actions.
- Respond to customer complaints in a professional and timely manner, providing solutions and reassurance as needed.
- Ensure that complaints are properly documented and tracked for future reference.
Freight Payment Processing
- Verify freight bills and invoices for accuracy and adherence to contractual terms.
- Coordinate with finance and accounting teams to ensure timely and accurate processing of freight payments.
- Address any discrepancies or issues with invoices and payments, resolving them in a proactive manner.
- Maintain a well-organized record of payment transactions and related documentation.
Communication and Collaboration
- Collaborate with internal teams, including customer service, operations and procurement, to streamline processes and prevent future claims and complaints.
- Communicate updates on claims, complaints, and payment processing to relevant stakeholders.
- Provie regular reports and updates on claim trends, complaint resolution, and payment status.
- Other logistics duties as needed by the business.
Qualifications
Required
- High school diploma or equivalent
- 2+ years of experience in logistics, distribution, or supply chain
Preferred
- Bachelor's degree in logistics, supply chain management, or a related field is a plus
Disclaimers:
- Legal authorization to work in the specified country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
- It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
- Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
- NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at careers@formerra.com.
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Senior
Remote
🏢 Summary: Evergreen Account Manager / Senior Account Manager opportunity focused on driving profitable revenue growth, developing new business, and managing key accounts within engineered materials distribution. The role combines technical product knowledge with consultative selling, CRM-driven pipeline management, and cross-functional collaboration. It involves extensive travel and autonomy in executing sales strategies and achieving margin targets. 🗂️ Requirements: High school diploma or GED, 5+ years of sales experience in distribution, manufacturing, or account management, Ability to drive new business development and manage accounts, Experience meeting gross margin and sales targets, Proficiency in MS Word and Excel, Experience with CRM systems, SAP experience, Strong technical aptitude, Ability to travel up to 75%, Legal authorization to work without visa sponsorship 📃 Skills: CRM, SAP, Excel, Word, Sales, Forecasting, Budgeting, Prospecting, Reporting 🏢 Description: Position Overview Formerra Distribution is always searching for exceptional sales professionals to join our team. This evergreen posting is intended for future Account Manager and Senior Account Manager openings as our business continues to expand. Essential Duties and Responsibilities: Drive profitable revenue growth through new business development and effective account management. Meet gross margin targets as a percentage of sales. Execute a professional, customer-centric sales process using tools like scorecards, business reviews, EVE, and CRM. Build and manage a robust sales funnel; proactively prospect, cold call, and close new accounts. Set and achieve new business targets aligned with long-term growth goals. Develop and implement sales plans, budgets, and forecasts; contribute to company-wide planning. Maintain and grow accounts through strategic engagement and needs-based solutions. Collaborate with channel partners and internal teams (Marketing, Technical, Customer Service) to meet customer needs. Provide market feedback and support marketing initiatives. Represent the company at trade shows and promotional events. Maintain accurate CRM data and sales metrics. Act as a business consultant to customers, offering tailored product recommendations and pricing strategies. Ensure timely reporting and communication with Sales Manager. Deliver results and perform other duties as assigned. Qualifications Education Requirements: Bachelor's Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline highly preferred. Highschool diploma and/or GED required. Experience Requirements: 5+ years of sales experience in distribution, manufacturing, sales, account management required. Strong Technical aptitude, with proficiency in MS Word & Excel preferred; SAP experience preferred. Professional presence, including excellent verbal and written communication and presentation skills. Broad knowledge of solutions, materials and processing. Self-motivated. Team player. Strong organizational skills required. Works autonomously on a day-to-day basis. Work Environment: Prolonged computer use for communication, CRM management, and reporting (up to 8 hours/day). Extended periods of sitting and screen exposure during virtual meetings, planning, and administrative tasks. Minimal physical lifting required; may occasionally lift items up to 20 lbs. Must maintain a dedicated, ergonomically sound home office environment with reliable internet access. Travel up to 75% for client meetings, industry events, or team gatherings which may involve driving or air travel and transporting light materials. Disclaimers: Legal authorization to work in the specified country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employees are employed at will for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. Equal Opportunity Employer. Formerra is committed to ensuring a fair and legitimate recruitment process and will never request sensitive personal information via email.
Technology

Formerra
Account & Senior Account Managers - Join Our Talent Community
Senior
On-site
Romeoville, IL
🏢 Summary: Evergreen opportunity for Account Manager and Senior Account Manager roles focused on driving profitable growth through new business development and strategic account management in engineered materials distribution. The role combines consultative selling, technical product guidance, and cross-functional collaboration, with significant travel and autonomous work. Ideal for experienced sales professionals with strong technical aptitude and CRM proficiency. 🗂️ Requirements: High school diploma or GED, Bachelor’s degree in Plastics or Polymer Engineering, Business, Chemistry, or related field (preferred), 5+ years of sales experience in distribution, manufacturing, sales, or account management, Experience in new business development and account management, Proficiency in MS Word and Excel, SAP experience (preferred), Strong technical aptitude, Ability to manage CRM data and sales metrics, Ability to travel up to 75%, Legal authorization to work in the specified country 📃 Skills: CRM, SAP, Excel, Word, Forecasting, Budgeting, Prospecting, ColdCalling, Reporting, Polymers 🏢 Description: Position Overview Formerra Distribution is always searching for exceptional sales professionals to join the team. This evergreen posting is intended for future Account Manager and Senior Account Manager openings as the business continues to expand. The role focuses on building strong customer relationships, delivering value, and driving profitable growth in a dynamic environment. Essential Duties and Responsibilities: - Drive profitable revenue growth through new business development and effective account management. - Meet gross margin targets as a percentage of sales. - Execute a professional, customer-centric sales process using tools like scorecards, business reviews, EVE, and CRM. - Build and manage a robust sales funnel; proactively prospect, cold call, and close new accounts. - Set and achieve new business targets aligned with long-term growth goals. - Develop and implement sales plans, budgets, and forecasts; contribute to company-wide planning. - Maintain and grow accounts through strategic engagement and needs-based solutions. - Collaborate with channel partners and internal teams (Marketing, Technical, Customer Service) to meet customer needs. - Provide market feedback and support marketing initiatives. - Represent the company at trade shows and promotional events. - Maintain accurate CRM data and sales metrics. - Act as a business consultant to customers, offering tailored product recommendations and pricing strategies. - Ensure timely reporting and communication with Sales Manager. - Deliver results and perform other duties as assigned. Qualifications Education Requirements: - Bachelor’s Degree in Plastics or Polymer Engineering, Business, Chemistry, or related discipline highly preferred. - High school diploma and/or GED required. Experience Requirements: - 5+ years of sales experience in distribution, manufacturing, sales, or account management required. - Strong technical aptitude, with proficiency in MS Word and Excel preferred; SAP experience preferred. - Professional presence with excellent verbal and written communication and presentation skills. - Broad knowledge of solutions, materials, and processing. - Self-motivated and team-oriented. - Strong organizational skills. - Ability to work autonomously on a day-to-day basis. Work Environment: - Frequent computer use for communication, CRM management, and reporting (up to 8 hours/day). - Extended periods of sitting and screen exposure during virtual meetings, planning, and administrative tasks. - Occasional lifting of items up to 20 lbs. (e.g., promotional materials or equipment for events). - Dedicated, ergonomically sound home office environment with reliable internet access required. - Travel up to 75% for client meetings, industry events, or team gatherings. Disclaimers: - Legal authorization to work in the specified country is required. Employment visa sponsorship is not available for this position.
Technology

Formic Technologies
Robotics Field Service Engineer
Mid
On-site
Newark, NJ
83,004 - 126,000 USD/hr
🏢 Summary: Hands-on field role responsible for maintaining and restoring uptime of deployed robotic manufacturing cells in live factory environments. The position focuses on troubleshooting, preventive and corrective maintenance, and root cause analysis across robotics, controls, and industrial systems. Significant travel is required while ensuring high safety and documentation standards. 🗂️ Requirements: 3+ years field service experience with robotic or industrial automation systems, Strong troubleshooting skills in electrical, mechanical, PLC, or robotic control systems, Ability to read electrical schematics, wiring diagrams, and pneumatic drawings, Experience using CMMS platforms for maintenance tracking, Ability to travel locally up to 80% and overnight up to 50%, Commitment to safety standards including LOTO compliance, Clear technical documentation and reporting skills 📃 Skills: Robotics, PLC, Electrical, Mechanical, CMMS, Networking, Pneumatics, Fanuc, KUKA, Yaskawa, ABB, UniversalRobots 🏢 Description: Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency. About the team: The Fleet Operations Team drives uptime and operational performance across Formic's growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. About the role: As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic within customer facilities. This is a hands-on role in uptime-critical environments requiring strong troubleshooting, structured documentation, and disciplined execution. In this role you will: - Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells - Respond to remote and on-site escalations, diagnose root causes, and restore systems - Provide hands-on technical support to customer operators and maintenance teams - Log service activity, asset updates, and spare part requirements in CMMS systems - Coordinate field scheduling and support with customers, vendors, and internal stakeholders - Monitor system performance remotely using dashboards and fleet tools - Document service work, root cause analysis, and follow-up actions - Identify recurring failure patterns and escalate systemic risks - Build professional relationships with plant managers and site personnel - Adhere strictly to safety standards including LOTO and industrial compliance - Participate in RCA sessions, audits, and continuous improvement initiatives - Expand technical depth across robotics, controls, networking, and industrial systems What makes you a great fit: - 3+ years of hands-on field service experience supporting robotic or industrial automation systems - Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems - Ability to read electrical schematics, wiring diagrams, and pneumatic drawings - Experience using CMMS platforms to track and report maintenance activity - Comfortable with significant travel - Clear written and verbal communication skills - Demonstrated commitment to safety and disciplined field execution Bonus points if you have: - Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots - Familiarity with palletizing, case packing, pick-and-place, or conveyor systems - Experience in food, beverage, packaging, CPG, or high-speed manufacturing environments - Spanish language proficiency Our Total Rewards: - Equity participation through stock options - Competitive and uncapped commission structure (where applicable) - Comprehensive medical, dental, and vision insurance - FSA, DCFSA, life insurance, short-term and long-term disability - Employee Assistance Program (EAP) - Up to 12 weeks paid parental leave - Company-sponsored 401(k) - Home office stipend (for eligible employees) - Monthly cell phone reimbursement - 15 days paid time off plus company holidays Compensation Philosophy: This role is paid hourly with a range of $29–$44 per hour. Total annualized earnings typically range from $83,000–$126,000 depending on experience and hours worked, with overtime paid in accordance with applicable law. Equal Opportunity Employment: Formic is an equal opportunity employer. All employment decisions are based on merit, business needs, and role requirements. AI Use: AI-powered tools may be used in parts of the interview process, with all final hiring decisions made by humans.
Technology

Formic Technologies
Robotics & Automation Project Engineer
Senior
On-site
Oakland, CA
108,996 - 132,000 USD/hr
🏢 Summary: Project Engineer role focused on advanced technical support and long-term reliability of deployed industrial robotic systems in live manufacturing environments. The position combines complex troubleshooting, system optimization, preventive strategies, and cross-functional collaboration to maximize uptime and performance. Includes significant field support, continuous improvement initiatives, and impact on fleet-wide automation stability. 🗂️ Requirements: 5+ years in manufacturing automation or industrial robotics, Proficiency programming PLCs, robots, and industrial control systems, Strong knowledge of robotic systems, motion systems, automated manufacturing equipment, Hands-on experience diagnosing mechanical, electrical, and control failures, Ability to read electrical schematics and technical drawings, Experience in uptime-critical manufacturing environments, Willingness to travel up to 50%, Valid driver's license 📃 Skills: PLC, Robotics, Automation, IndustrialControls, MotionControl, ElectricalSchematics, Troubleshooting, PreventiveMaintenance, PredictiveMaintenance, ManufacturingSystems 🏢 Description: Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. About the team: The Fleet Operations Team drives uptime and operational performance across Formic's growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring automation delivers consistent, measurable performance across diverse industrial applications. About the role: As Project Engineer, you will own advanced technical support and the long-term reliability of deployed robotic systems. You will operate at the intersection of troubleshooting, system optimization, and product improvement, ensuring automation systems perform consistently in demanding production environments. This role blends reactive support with proactive engineering. You will diagnose complex failures, implement structured improvements, and partner cross-functionally to strengthen system stability across the fleet. Your work will directly impact system uptime, performance consistency, and long-term customer success. In this role you will: - Diagnose and resolve complex automation failures to minimize production downtime - Design and implement preventative and predictive strategies that improve system reliability - Lead system-level continuous improvement initiatives, including hardware and software upgrades - Analyze production data and diagnostic trends to identify systemic performance gaps - Provide remote support by responding to service tickets, guiding troubleshooting efforts, and triaging issues to onsite teams when required - Support field service activities within your local region for both reactive and preventative maintenance - Partner with Product, Deployment, and Engineering teams to standardize equipment configurations and improve system repeatability - Maintain system documentation, including procedures, maintenance logs, and change-control records - Serve as the escalation point for complex technical issues across the fleet - Mentor field technicians and engineers on troubleshooting and system health best practices - Ensure compliance with safety standards, internal quality requirements, and relevant industry regulations - Collaborate with vendors to improve parts availability, diagnostic capabilities, and technical support What makes you a great fit: - 5+ years of experience in manufacturing automation or industrial robotics environments - Strong proficiency programming PLCs, robots, and industrial control systems - Solid understanding of robotic systems, motion systems, and automated manufacturing equipment - Hands-on experience diagnosing mechanical, electrical, and control system failures - Ability to read and interpret electrical schematics and technical drawings - Experience working in uptime-critical manufacturing environments - Strong problem-solving skills and a structured troubleshooting methodology - Clear written and verbal communication skills - Ability to work independently while collaborating cross-functionally - Willingness to travel up to 50% based on business needs - Valid driver's license and ability to support local travel Bonus points if you have: - Experience in high-volume manufacturing environments - Experience standardizing automation systems across multiple deployed sites - Exposure to data-driven maintenance or predictive monitoring tools Our Total Rewards: - Equity in Formic through stock option program - Competitive & uncapped commission structure for eligible roles - Comprehensive healthcare coverage (medical, dental, vision) - Additional insurance benefits including FSA, DCFSA, life insurance, short-term and long-term disability - Employee Assistance Program (EAP) - Paid parental leave up to 12 weeks - Company-sponsored 401(k) - Home office stipend for remote and hybrid employees - Monthly cell phone reimbursement - 15 days of paid time off plus company holidays Compensation Philosophy: This role is paid hourly with a range of $38–$46 per hour. Based on typical field service hours (approximately 50+ hours per week including travel, site activity, and documentation), total annualized earnings typically range from $109,000 - $132,000 depending on experience and hours worked. Overtime is paid in accordance with applicable federal and state law for all hours worked over 40 in a workweek. Equal Opportunity Employment: Formic is an equal opportunity employer. All employment decisions are based on merit, business needs, and role requirements. AI Use: AI-powered tools may be used in some interviews, but all final hiring decisions are made by humans.