Robotics Field Service Engineer

Who we are

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency.

About the team

The Fleet Operations Team drives uptime and operational performance across Formic's growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale.

About the role

As a Robotics Field Service Engineer, you are the front line of technical ownership across deployed robotic cells. You will diagnose failures, restore systems to production, perform preventative and corrective maintenance, and represent Formic within customer facilities. This is a hands-on role in uptime-critical environments requiring strong troubleshooting, structured documentation, and disciplined execution.

In this role you will

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on-site escalations, diagnose root causes, and restore systems
• Provide hands-on technical support to customer operators and maintenance teams
• Log service activity, asset updates, and spare part requirements in CMMS systems
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders
• Monitor system performance remotely using dashboards and fleet tools
• Document service work, root cause analysis, and follow-up actions
• Identify recurring failure patterns and escalate systemic risks
• Build professional relationships with plant managers and site personnel
• Adhere strictly to safety standards including LOTO and industrial compliance
• Participate in RCA sessions, audits, and continuous improvement initiatives
• Expand technical depth across robotics, controls, networking, and industrial systems

What makes you a great fit

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
• Experience using CMMS platforms to track and report maintenance activity
• Comfortable with significant travel
• Clear written and verbal communication skills
• Demonstrated commitment to safety and disciplined field execution

Bonus points

• Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
• Experience in food, beverage, packaging, CPG, or high-speed manufacturing environments
• Spanish language proficiency

Our Total Rewards

• Equity participation through stock options
• Competitive and uncapped commission structure (where applicable)
• Comprehensive medical, dental, and vision insurance
• FSA, DCFSA, life insurance, short-term and long-term disability
• Employee Assistance Program (EAP)
• Up to 12 weeks paid parental leave
• Company-sponsored 401(k)
• Home office stipend (for eligible employees)
• Monthly cell phone reimbursement
• 15 days paid time off plus company holidays

Compensation Philosophy

This role is paid hourly with a range of $29–$44 per hour. Total annualized earnings typically range from $83,000–$126,000 depending on experience and hours worked, with overtime paid in accordance with applicable law.

Equal Opportunity Employment

Formic is an equal opportunity employer. All employment decisions are based on merit, business needs, and role requirements.

AI Use

AI-powered tools may be used in parts of the interview process, with all final hiring decisions made by humans.